Samsung WW11K8412OW User manual

Washing Machine

User manual

WW11K8412OW

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English2

Contents

Safety information 4

What you need to know about the safety instructions 4

Important safety symbols 4

Important safety precautions 5

Critical installation warnings 6

Installation cautions 8

Critical usage warnings 8

Usage cautions 10

Critical cleaning warnings 13

Installation 14

What’s included 14

Installation requirements 16

Step-by-step installation 18

Environment 24

Before you start 25

Initial settings 25

Laundry guidelines 25

Detergent drawer guidelines 28

Operations 32

Control panel 32

Simple steps to start 33

Cycle overview 34

Special features 39

Settings 41

Samsung Smart Home app 43

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Contents

Maintenance 46

Drum clean 46

Smart Check 47

Emergency drain 48

Cleaning 49

Recovery from freezing 53

Care against an extended time of disuse 53

Troubleshooting 54

Checkpoints 54

Information codes 57

Specications 61

Fabric care chart 61

Protecting the environment 62

Specication sheet 63

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English4

Safety information

Congratulations on your new Samsung washing machine. This manual contains important

information on the installation, use and care of your appliance. Please take some time to

read this manual to take full advantage of your washing machine’s many benets and

features.

What you need to know about the safety instructions

Please read this manual thoroughly to ensure that you know how to safely and efciently

operate the extensive features and functions of your new appliance. Please store the

manual in a safe location close to the appliance for future reference. Use this appliance

only for its intended purpose as described in this instruction manual.

Warnings and Important Safety Instructions in this manual do not cover all possible

conditions and situations that may occur. It is your responsibility to use common sense,

caution and care when installing, maintaining and operating your washing machine.

Because the following operating instructions cover various models, the characteristics of

your washing machine may differ slightly from those described in this manual and not

all warning signs may be applicable. If you have any questions or concerns, contact your

nearest service centre or nd help and information online at www.samsung.com.

Important safety symbols

What the icons and signs in this user manual mean:

WARNING

Hazards or unsafe practices that may result in severe personal injury, death and/or

property damage.

CAUTION

Hazards or unsafe practices that may result in personal injury and/or property damage.

CAUTION

To reduce the risk of re or explosion, follow these basic precautions.

NOTE

Indicates that a risk of personal injury or material damage exists.

Safety information

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Safety information

These warning signs are here to prevent injury to yourself and others.

Please follow them explicitly.

After reading this manual, store it in a safe place for future reference.

Read all instructions before using the appliance.

As with any equipment that uses electricity and moving parts, potential hazards exist.

To safely operate this appliance, familiarize yourself with its operation and exercise care

when using it.

Important safety precautions

WARNING

To reduce the risk of re, electric shock, or injury to persons

when using your appliance, follow basic precautions, including the

following:

1. This appliance is not to be used by persons (including children)

with reduced physical, sensory or mental capabilities, or lack

of experience and knowledge, unless they have been given

supervision or instruction concerning use of the appliance by a

person responsible for their safety.

2. For use in Europe: This appliance can be used by children aged

from 8 years and above and persons with reduced physical,

sensory or mental capabilities or lack of experience and

knowledge if they have been given supervision or instruction

concerning use of the appliance in a safe way and understand

the hazards involved. Children shall not play with the appliance.

Cleaning and user maintenance shall not be made by children

without supervision.

3. Children should be supervised to ensure that they do not play with

the appliance.

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Safety information

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Safety information

4. If the supply cord is damaged, it must be replaced by the

manufacturer, its service agent or similarly qualied persons in

order to avoid a hazard.

5. The new hose-sets supplied with the appliance are to be used and

old hose-sets should not be reused.

6. For appliances with ventilation openings in the base, a carpet must

not obstruct the openings.

7. For use in Europe: Children of less than 3 years should be kept

away unless continuously supervised.

8. CAUTION: In order to avoid a hazard due to inadvertent resetting

of the thermal cut-out, this appliance must not be supplied through

an external switching device, such as a timer, or connected to a

circuit that is regularly switched on and off by the utility.

Critical installation warnings

WARNING

The installation of this appliance must be performed by a qualied technician or service

company.

• Failure to do so may result in electric shock, re, an explosion, problems with the

product, or injury.

The appliance is heavy, therefore take care when lifting it.

Plug the power cord into a wall socket that meets local electrical specications. Use the

socket for this appliance only, and do not use an extension cord.

• Sharing a wall socket with other appliances using a power strip or extending the power

cord may result in electric shock or re.

• Ensure that the power voltage, frequency, and current are the same as those of the

product specications. Failure to do so may result in electric shock or re. Plug the

power plug into the wall socket rmly.

Remove all foreign substances such as dust or water from the power plug terminals and

contact points using a dry cloth on a regular basis.

• Unplug the power plug and clean it with a dry cloth.

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Safety information

• Failure to do so may result in electric shock or re.

Plug the power plug into the wall socket so that the cord is running towards the oor.

• If you plug the power plug into the socket in the opposite direction, the electric wires

within the cable may be damaged and this may result in electric shock or re.

Keep all packaging materials out of the reach of children as these may be dangerous.

• If a child places a bag over its head, it may suffocate.

When the appliance, power plug or power cord is damaged, contact your nearest service

centre.

This appliance must be properly grounded.

Do not ground the appliance to a gas pipe, plastic water pipe, or telephone line.

• This may result in electric shock, re, an explosion, or problems with the product.

• Never plug the power cord into a socket that is not grounded correctly and make sure

that it is in accordance with local and national regulations.

Do not install this appliance near a heater or any inammable material.

Do not install this appliance in a humid, oily or dusty location, or in a location exposed to

direct sunlight or water (rain drops).

Do not install this appliance in a location exposed to low temperatures.

• Frost may cause the tubes to burst.

Do not install this appliance in a location where gas may leak.

• This may result in electric shock or re.

Do not use an electric transformer.

• This may result in electric shock or re.

Do not use a damaged power plug, damaged power cord, or loose wall socket.

• This may result in electric shock or re.

Do not pull or excessively bend the power cord.

Do not twist or tie the power cord.

Do not hook the power cord over a metal object, place a heavy object on the power cord,

insert the power cord between objects, or push the power cord into the space behind the

appliance.

• This may result in electric shock or re.

Do not pull the power cord when unplugging the power plug.

• Unplug the power plug by holding the plug.

• Failure to do so may result in electric shock or re.

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Safety information

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Safety information

This appliance should be positioned so that the power plug, the water supply taps, and the

drain pipes are accessible.

Installation cautions

CAUTION

This appliance should be positioned in such a way that the power plug is easily accessible.

• Failure to do so may result in electric shock or re due to electric leakage.

Install your appliance on a solid, level oor that can support its weight.

• Failure to do so may result in abnormal vibrations, movement, noise, or problems with

the product.

Critical usage warnings

WARNING

If the appliance is ooded, turn off the water & power supplies immediately and contact

your nearest service centre.

• Do not touch the power plug with wet hands.

• Failure to do so may result in electric shock.

If the appliance generates a strange noise, a burning smell, or smoke, unplug the power

plug immediately and contact your nearest service centre.

• Failure to do so may result in electric shock or re.

In the event of a gas leak (such as propane gas, LP gas, etc.), ventilate immediately

without touching the power plug. Do not touch the appliance or power cord.

• Do not use a ventilating fan.

• A spark may result in an explosion or re.

Do not let children play in or on the washing machine. In addition, when disposing of the

appliance, remove the washing machine door lever.

• If trapped inside the product, children may suffocate to death.

Make sure to remove the packaging (sponge, styrofoam) attached to the bottom of the

washing machine before using it.

Do not wash items contaminated with gasoline, kerosene, benzene, paint thinner, alcohol

or other inammable or explosive substances.

• This may result in electric shock, re, or an explosion.

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Safety information

Do not open the washing machine door by force while it is operating (high-temperature

washing/drying/spinning).

• Water owing out of the washing machine may result in burns or cause the oor to be

slippery. This may result in injury.

• Opening the door by force may result in damage to the product or injury.

Do not insert your hand under the washing machine while an operation is in progress.

• This may result in injury.

Do not touch the power plug with wet hands.

• This may result in electric shock.

Do not turn the appliance off by unplugging the power plug while an operation is in

progress.

• Plugging the power plug into the wall socket again may cause a spark and result in

electric shock or re.

Do not let children or the inrm use this washing machine without proper supervision. Do

not let children climb in or onto the appliance.

• This may result in electric shock, burns or injury.

Do not insert your hand or a metal object under the washing machine while it is operating.

• This may result in injury.

Do not unplug the appliance by pulling the power cord. Always grip the plug rmly and

pull it straight out of the outlet.

• Damage to the power cord may cause a short-circuit, re and/or electric shock.

Do not attempt to repair, disassemble, or modify the appliance yourself.

• Do not use a fuse (such as copper, steel wire, etc.) other than a standard fuse.

• When the appliance needs to be repaired or reinstalled, contact your nearest service

centre.

• Failure to do so may result in electric shock, re, problems with the product, or injury.

If the water supply hose comes loose from the water tap and oods the appliance, unplug

the power plug.

• Failure to do so may result in electric shock or re.

Unplug the power plug when the appliance is not being used for long periods of time or

during a thunder or lightning storm.

• Failure to do so may result in electric shock or re.

If any foreign substance enters into the appliance, unplug the power plug and contact

your nearest Samsung Customer Service.

• This may result in electric shock or re.

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Safety information

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Safety information

Do not let children (or pets) play in or on your washing machine. The washing machine

door does not open easily from the inside and children may be seriously injured if trapped

inside.

Usage cautions

CAUTION

When the washing machine is contaminated by a foreign substance such as detergent,

dirt, food waste, etc., unplug the power plug and clean the washing machine using a damp,

soft cloth.

• Failure to do so may result in discolouration, deformation, damage, or rust.

The front glass may be broken by a strong impact. Take care when using the washing

machine.

• If the glass is broken, it may result in injury.

After a water supply failure or when reconnecting the water supply hose, open the water

tap slowly.

Open the water tap slowly after a long period of non-use.

• The air pressure in the water supply hose or the water pipe may damage a product

part or result in a water leak.

If a draining error occurs during an operation, check if there is a draining problem.

• If the washing machine is used when it is ooded because of a draining problem, it

may result in electric shock or re.

Insert the laundry into the washing machine completely so that the laundry does not get

caught in the door.

• If laundry gets caught in the door, it may result in damage to the laundry or the

washing machine, or result in a water leak.

Turn the water supply off when the washing machine is not being used.

• Ensure that the screws on the water supply hose connector are properly tightened.

Ensure that the rubber seal and front door glass are not contaminated by a foreign

substance (e.g. waste, thread, hair, etc.).

• If a foreign substance is caught in the door or the door is not completely closed, it may

cause a water leak.

Open the water tap and check if the water supply hose connector is rmly tightened and

that there is no water leak before using the product.

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