Samsung SMARTCAM SNH-V6414BN User manual

English ·

Network Troubleshooting Guide

SNH-V6414BN

1. “Relay Mode” on your phone.

2. No Sound.

3. The mobile Viewer closed automatically after 3 minutes.

Reason

The connection between the camera and your phone is not stable.

Solution

Case 1

In case you use 2 more routers. (Cascade connection)

PROBLEM CASE 01

How to check

1. Visit to http://www.pcwintech.com/shanes-toolbox

2. Download “Detect Multiple Routers” program.

3. Unzip it.

4. Click “detect_routers” to run it.

5. Click “Check now” and you can see the

number of Routers Detected.

Internet

Router1

Router

English ·

Network Troubleshooting Guide

SNH-V6414BN

1. “Relay Mode” on your phone.

2. No Sound.

3. The mobile Viewer closed automatically after 3 minutes.

Reason

The connection between the camera and your phone is not stable.

Solution

Case 1

In case you use 2 more routers. (Cascade connection)

PROBLEM CASE 01

How to check

1. Visit to http://www.pcwintech.com/shanes-toolbox

2. Download “Detect Multiple Routers” program.

3. Unzip it.

4. Click “detect_routers” to run it.

5. Click “Check now” and you can see the

number of Routers Detected.

Internet

Router1

Router

English ·

Solution 1

Make a connection with 1

router.

Solution 2

Change 2

router to a switch hub.

Case 2

Router doesn’t support UPnP Port Forwarding.

How to check

Refer to your router manual or contact to the manufacturer of your router.

Solution

In case your router doesn’t support it, buy new one, please.

Case 3

“UPnP Port Forwarding” function is disabled in your router.

Solution

Enable the function referring to your router manual.

Case 4

Router supports UPnP port Forwarding and this function is enabled.

Solution

• Power On/Off.

• Or push the reset button on your router for initializing your router.

• Or contact to your router manufacturer or Internet Service Provider.

Internet

Router1

Router

Internet

Switch Hub1

Router

English ·

Solution 1

Make a connection with 1

router.

Solution 2

Change 2

router to a switch hub.

Case 2

Router doesn’t support UPnP Port Forwarding.

How to check

Refer to your router manual or contact to the manufacturer of your router.

Solution

In case your router doesn’t support it, buy new one, please.

Case 3

“UPnP Port Forwarding” function is disabled in your router.

Solution

Enable the function referring to your router manual.

Case 4

Router supports UPnP port Forwarding and this function is enabled.

Solution

• Power On/Off.

• Or push the reset button on your router for initializing your router.

• Or contact to your router manufacturer or Internet Service Provider.

Internet

Router1

Router

Internet

Switch Hub1

Router

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