Rose electronics CrystalView DVI EX User manual

CrystalView EX DVI

CATx Extender • DVI • USB 2.0 • 330' (100m)

Installation

and

Operation Manual

10707 Stancliff Road

Houston,

Texas 77099

Phone: (281) 933-7673

[email protected]

LIMITED WARRANTY

No part of this manual may be reproduced, stored in a retrieval system, or transcribed in any form or any means, electronic or mechanical, including photocopying and

recording, without the prior written permission of Rose Electronics.

manual-crystalview-ex-dvi-2016-12-23

Rose Electronics®warrants the CrystalView EX DVI to be in good working order for one year from the date of

purchase from Rose Electronics or an authorized dealer. Should this product fail to be in good working order at

any time during this one-year warranty period, Rose Electronics will, at its option, repair or replace the Unit as

set forth below. Repair parts and replacement units will be either reconditioned or new. All replaced parts

become the property of Rose Electronics. This limited warranty does not include service to repair damage to

the Unit resulting from accident, disaster, abuse, or unauthorized modification of the Unit, including static

discharge and power surges.

Limited Warranty service may be obtained by delivering this unit during the one-year warranty period to Rose

Electronics or an authorized repair center providing a proof of purchase date. If this Unit is delivered by mail,

you agree to insure the Unit or assume the risk of loss or damage in transit, to prepay shipping charges to the

warranty service location, and to use the original shipping container or its equivalent. You must call for a return

authorization number first. Under no circumstances will a unit be accepted without a return authorization

number. Contact an authorized repair center or Rose Electronics for further information.

ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT INCLUDING THE WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO A

PERIOD OF ONE YEAR FROM THE DATE OF PURCHASE, AND NO WARRANTIES, WHETHER EXPRESS

OR IMPLIED, WILL APPLY AFTER THIS PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW

LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

IF THIS PRODUCT IS NOT IN GOOD WORKING ORDER AS WARRANTIED ABOVE, YOUR SOLE

REMEDY SHALL BE REPLACEMENT OR REPAIR AS PROVIDED ABOVE. IN NO EVENT WILL ROSE

ELECTRONICS BE LIABLE TO YOU FOR ANY DAMAGES INCLUDING ANY LOST PROFITS, LOST

SAVINGS OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF OR

THE INABILITY TO USE SUCH PRODUCT, EVEN IF ROSE ELECTRONICS OR AN AUTHORIZED DEALER

HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY OTHER

PARTY.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR

CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS, SO THE ABOVE MAY NOT APPLY TO YOU.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS

WHICH MAY VARY FROM STATE TO STATE.

DECLARATIONS OF CONFORMITY

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to

Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful

interference when the equipment is operated in a commercial environment. This equipment generates, uses,

and can radiate radio frequency energy and, if not installed and used in accordance with the instruction

manual, may cause harmful interference to radio communications. Operation of this equipment in a residential

area is likely to cause harmful interference in which case the user will be required to correct the interference at

his own expense.

CE Statement

This product is in conformity with European Standards EN 55022, EN 61000, and EN 55024.

IC Statement

This Class A digital apparatus complies with Canadian ICES-003.

WEEE Statement

The European Union has established regulations for the collection and recycling of all waste electrical and

electronic equipment (WEEE). Implementation of WEEE regulations may vary slightly by individual EU member

states. Please check with your local and state government guidelines for safe disposal and recycling or contact

your national WEEE recycling agency for more information.

TABLE OF CONTENTS

Contents

Disclaimer 1

System Introduction 1

Features 1

Package Contents 2

CrystalView EX DVI Models 3

Transmitter and Receiver Front Panel Indicators 4

Transmitter Rear Panel Connectors 4

Receiver Rear Panel Connectors 4

System Installation 5

Transmitter Installation 5

Receiver Installation 6

Installation Verification 6

Connecting USB Devices 7

System Operation 7

Troubleshooting 8

Safety 10

Maintenance and Repair 11

Technical Support 11

Figures

Figure 1.Transmitter Front Panel 3

Figure 2. Transmitter Rear Panel 3

Figure 3. Receiver Front Panel 3

Figure 4. Receiver Rear Panel 3

Figure 5. Two CrystalView EX DVI Transmitters in a 1U rack shelf 4

Figure 6. CrystalView EX DVI Installation 5

Tables

Table 1. CrystalView EX DVI Models 3

Table 2. CrystalView EX DVI Transmitter and Receiver Indicators 4

Table 3. Transmitter Rear Panel Connectors 4

Table 4. Receiver Rear Panel Connectors 4

Table 5.CrystalView EX DVI Troubleshooting Part 1 8

Table 6. CrystalView EX DVI Troubleshooting Part 2 9

Appendices

Appendix A - Specifications 12

Appendix B - Part Numbers 13

INTRODUCTION

CrystalView EX DVI Manual 1

Disclaimer

While every precaution has been taken in the preparation of this manual, the manufacturer assumes no

responsibility for errors or omissions. Neither does the manufacturer assume any liability for damages resulting

from the use of the information contained herein. The manufacturer reserves the right to change the

specifications, functions, circuitry of the product, and manual content at any time without notice.

The manufacturer cannot accept liability for damages due to misuse of the product or other circumstances

outside the manufacturer’s control. The manufacturer will not be responsible for any loss, damage, or injury

arising directly or indirectly from the use of this product. (See limited warranty.)

System Introduction

Thank you for choosing the CrystalView EX DVI extender from Rose Electronics for your KVM console

extension needs. The CrystalView EX DVI system consists of a Transmitter unit and a Receiver unit. The

Transmitter unit connects to your computer’s DVI-D and USB Type A connectors using the provided DVI and

USB cables. The Receiver unit connects to your workstation. The Transmitter and Receiver units are

connected by industry standard CAT5e or better cable. This provides access to your computer from up to 330

feet away (100m).

The CrystalView EX DVI extender supports both USB 1.1 and low to moderate bandwidth USB 2.0 devices. It

is ideal for use with industrial controls, digital signage, connecting cameras for security systems, and USB

device printing, scanning and storage. If support for additional USB devices is needed, up to 4 USB hubs in a

single chain can be connect to the Receiver ports, to a maximum of 30 USB devices.

The CrystalView EX DVI supports all major operating systems including Windows®, MAC®, and Linux®.USB

printers, scanners, web cameras, USB hard drives, flash drives, MP3 players and more can easily be

connected to the Receiver unit. Since there are a number of factors that affect the operation of the

CrystalView EX6, there may be some devices that are not compatible with this product.

Features

■Supports CAT5e/6/7 cable distances up to 330 feet (100m)

■Supports uncompressed HD DVI video with resolutions up to 1920 x 1200 with no loss of signal quality

■USB Host support – xHCI (USB3.0), EHCI (USB 2.0) and OHCI/UHCI (USB 1.1)

■Supports high-speed USB devices (USB 2.0, up to 40Mbps), full-speed devices (USB 2.0 and 1.1, up to 12

Mbps), and low-speed devices (USB 2.0 and 1.1, at 1.5 Mbps)

■3 USB ports available on the Receiver unit

■Standard USB hubs can be used (up to 4 per chain), to increase the number of USB devices connected to

a maximum 30

■Genesys Hub supported

■HDCP pass-through

■A full 500 mA of current is available at each USB port on the Receiver

■Plug-and-Play installation, no configuration or set-up needed.

CrystalView EX DVI Manual 2

Package Contents

The package contents consist of the following:

■1 x Transmitter unit and 1 x Receiver unit

■2 x 5V power adapters for Transmitter (1) and Receiver (1)

■USB Type A to Type B cable (6 ft)

■DVI cable (male to male- 5 ft)

■Product Manual

Additional installation items that are required, but are not included in the package:

■USB compatible computer with DVI-D / DVI-I video output

■1 x CATx cable (Transmitter to Receiver – Point-To-Point)

■USB 1.1 or 2.0 compatible peripheral devices

Additional cables are usually ordered separately. If the package contents are not correct, contact Rose

Electronics or your reseller so the problem can be quickly resolved.

MODELS

CrystalView EX DVI Manual 3

CrystalView EX DVI Models

The CrystalView EX DVI comes in a single model as shown below.

Figure 1.Transmitter Front Panel

Indicators

■Power

■Link

■USB

■Video

Figure 2. Transmitter Rear Panel

Connectors

■DVI-D In

■USB Type B

■Link

■Power (+5V)

■

Config

Figure 3. Receiver Front Panel

Indicators

■Power

■Link

■USB

■Video

Figure 4. Receiver Rear Panel

Connectors

■DVI-D Out

■3 x USB Type A

■Link

■Power (+5V)

■

Config

Table 1. CrystalView EX DVI Models

CrystalView EX DVI Manual 4

Transmitter and Receiver Front Panel Indicators

Indicator Color Description

Power Green On: Ready

Off: No Power

Link Green On: Valid link between Transmitter and Receiver

Off: No Link

USB Green On: Transmitter enumerated on host computer

Off: Computer and Transmitter not communicating

Blinking: Host computer is in USB Suspend Mode

Video Green On: HDCP content is being transmitted

Blinking: Non-HDCP content is being transmitted

Off: No video transmission

Table 2. CrystalView EX DVI Transmitter and Receiver Indicators

Transmitter Rear Panel Connectors

Connector Description

HDMI In DVI-D video input from host computer

USB Type B USB connection to host computer

Link (RJ45) Connection to Receiver unit using CAT5e or better cable

Config Reserved for Rose Electronics’ use only

Power +5V power adapter with locking connector

Table 3. Transmitter Rear Panel Connectors

Receiver Rear Panel Connectors

Connector Description

HDMI Out DVI-D video output to the monitor

USB Type A x 3 Connection to up to 3 remote USB devices

Link (RJ45) Connection to Transmitter unit using CAT5e or better cable

Config Reserved for Rose Electronics’ use only

Power +5V power adapter with locking connector

Table 4. Receiver Rear Panel Connectors

Figure 5. Two CrystalView EX DVI Transmitters in a 1U rack shelf

INSTALLATION AND OPERATION

CrystalView EX DVI Manual 5

System Installation

Prior to installing the CrystalView EX DVI, prepare the layout of the computer, the Transmitter, the Receiver,

and the equipment that will be connected to the Receiver. The Transmitter and Receiver units should be in

locations that are easily accessible. The CAT5e cable should be routed away from equipment or environments

that can cause interference with the data transmission between the Transmitter and Receiver.

The CrystalView EX DVI is installed in a “Point-To-Point” configuration. This is done by connecting a CATx

cable (up to 330 ft / 100m) directly from the Transmitter’s RJ45 port to the Receiver’s RJ45 port.

The completed installation will appear as in the figure below.

Figure 6. CrystalView EX DVI Installation

Transmitter Installation

1. Locate the Transmitter unit near the computer.

2. Connect the supplied USB Type A/B cable to the Transmitter unit’s USB Type B port and to an

available USB Type A port (1.1 or 2.0) on the computer.

3. Connect the supplied DVI cable to the Transmitter unit’s DVI-D port and to the DVI video port on the

computer

4. Connect a CATx cable (not supplied) from the Transmitter’s RJ45 port to the Receiver’s (RJ45)

connector.

5. Connect the supplied 5V power adapter to an AC outlet and to the Transmitter’s power port.

CrystalView EX DVI Manual 6

Receiver Installation

1. Locate the Receiver unit near the monitor and USB devices.

2. Using a DVI cable, connect a DVI monitor to the DVI-D out connector on the Receiver’s rear panel.

3. Connect USB devices to the 3 USB Type A ports on the rear panel of the Receiver. Normally these

USB ports are connected to a USB keyboard, USB mouse, and a USB Hub.

4. Connect the CATx cable (not supplied) from the Transmitter’s RJ45 port to the Receiver’s RJ45

connector.

5. Connect the supplied 5V power adapter to an AC outlet and to the Receiver’s power port.

Note: CATx cable – It is recommended that only solid-core CAT5e or better, UTP/STP cabling be used to

connect the Transmitter and Receiver units together. The CAT5e cabling must have straight-through

conductors with no crossovers and terminated with 8 conductor RJ45 connectors at each end. The maximum

CATx cable length is 330 feet (100 meters).

Installation Verification

The Power, Link, Video, and USB LEDs on the Transmitter and Receiver units will provide information

regarding the installation, cabling, video, and other items. Verify that the LEDs are registering properly as

shown in

Table 2.

If the Link LED is off, the CATx cable between the Transmitter and Receiver is not properly connected.

The Power LED should be solid green. If it is off, the system is not powered properly.

Windows users can confirm that the USB functionality of CrystalView EX DVI by opening Device Manager.

Expand the entry for Universal Serial Bus controllers by clicking the “ + “ sign. If the EX6 has been installed

correctly, you should find it listed as a “generic hub”.

OS X users can open the System Profiler to confirm that CrystalView EX DVI USB has been installed correctly.

In the left hand column under Hardware, select “USB” and inspect the right hand panel. If the EX6 has been

installed correctly, you should find it listed as a “Hub” under the USB High-Speed Bus/USB Bus.

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