Quantum QX Series User manual

QX and QXS Getting Started

Guide

This document contains the following topics:

QX and QXS Systems 2

Related Documentation

For information about See

Web links to download Quantum QX and QXS Storage guides listed

below, but not shipped with the product

QX and QXS Documentation Sheet*

Enhancements, known issues, and late-breaking information not

included in product documentation

QX or QXS Release Notes

Product overview and overview of setup tasks QX and QXS Getting Started Guide

Site planning at your storage location QXS Site Planning Guide

Regulatory compliance and safety and disposal information QX and QXS Series Product Regulatory

Compliance and Safety *

Using a 12- and 24-drive rackmount bracket kit to install an

enclosure into a rack

QX/QXS 12- and 24-Drive Rackmount

Bracket Kit Installation Guide

Using a 48-drive rackmount bracket kit to install an enclosure into a

rack

QXS 48-Drive Rackmount Bracket Kit

Installation Guide

Using a 56-drive rackmount bracket kit to install an enclosure into a

rack

QXS 56-Drive Rackmount Bracket Kit

Installation Guide

Systems and Included Hardware

QX and QXS Series Getting Started Guide 3

For information about See

Installing the front bezel on a QX and QXS system QX and QXS Bezel Installation Guide

Product hardware setup and related troubleshooting QX and QXS Setup Guide

Using the CLI to configure and manage the product QX and QXS CLI Reference Guide

Identifying and installing or replacing CRUs QX & QXS CRU Installation and

Replacement Guide

Events that the QX and QXS Series may report, and recommended

actions to take in response to those events

QX and QXS Event Descriptions

Reference Guide

Managing a QXS system by using its primary web interface (V3), the

Disk Management Utility

QXS Disk Management Utility User

Guide V3

Managing a QX and QXS system by using its secondary web

interface (V2), the Disk Management Utility

QX and QXS Disk Management Utility

User Guide V2

Selecting the applicable host bus adapter (HBA) for the QXS

systems

QXS Interoperability Martix

* Printed document included with product

Note: For additional information, go to Quantum’s website.

Systems and Included Hardware

Caution: Retain original packaging materials for use with returns. For chassis returns, the master

container must ship on a pallet (non-compliance could void warranty).

Available Systems

Table 1 below provides the available QX and QXS systems supported.

Model Host Interface Drives Form Factor Number of

Controllers

QXS-312/QXS-412 CNC* or SAS 3.5” LFF (12

drives)

2U12 2

Table 1: Available QXS Systems

Systems and Included Hardware

QX and QXS Series Getting Started Guide 4

Model Host Interface Drives Form Factor Number of

Controllers

QXS-324/QXS-424 CNC* or SAS 2.5” SFF (24

drives)

2U24 2

QXS-448/QXS-648 CNC* or SAS 2.5” SFF (48

drives)

2U48 2

QXS-456/QXS-656 CNC* or SAS 3.5” LFF (56

drives)

4U56 2

StorNext QXS-1200

or QX-1200

FC only 3.5” LFF (12

drives)

2U12 2

StorNext QXS-2400

or QX-2400

FC only 2.5” SFF (24

drives)

2U24 2

StorNext QXS-5600 FC only 3.5” LFF (56

drives)

4U56 2

*CNC (converged network controller) allows for FC, iSCSI (10GbE), iSCSI (1 Gb) host interface connections

using SFPs.

Note 1: Air management solution (AMS) inserts must be installed within the QXS-448 and QXS-648 chassis in the

unpopulated drive slots to ensure system cooling.

Note 2: The QXS-312/QXS-412 and QXS-456/QXS-656 systems can use hybrid sleds with the SFF drives for placement

into the LFF chassis.

Note 3: When addressing drives within a system, the word drive(s) indicates HDDs or SSDs.

RAID Chassis Hardware

If you purchased a RAID chassis, verify that you received the following hardware.

Item Quantity

RAID chassis with the following components:

- 2 controller I/O modules

- 2 power supplies

- 2 fan modules (56-drive system only)

Cat6 2

Doc kit 1

Systems and Included Hardware

QX and QXS Series Getting Started Guide 5

Expansion Chassis Hardware

If you purchased a expansion chassis , verify that you received the following hardware:

Item Quantity

Expansion chassis with the following components:

- 2 expansion I/O modules

- 2 power supplies

- 2 fan modules (56-drive system only)

SAS cables (mini-SAS or HD mini-SAS) 2

Doc kit 1

Connectivity Options

Connectivity options include the following hardware:

lFC or iSCSI is selected using a connectivity option where the proper SFPs are selected.

lConnectivity kit includes SFPs (for CNC) and cables.

lAppropriate cables are also included in the connectivity option.

Note: Mini-SAS or HD mini-SAS cables are shipped with the RAID chassis for the applicable SAS

controller I/O modules.

Drive Options

Drive options include the following hardware:

lDrives do ship installed within the "classic systems" (QXS-1200 and QXS-2400).

lDrives do not ship installed within the "transition systems" (QXS-1200 and QXS-2400).

lDrives do not ship installed within any of the Hybrid QXS-3/4/6 Series systems.

lDrives are selected separately.

oLFF chassis supports LFF and LV2 sleds.

oSFF accepts SFF sleds.

oDrive types can be mixed.

oSelf-encrypting drives (SEDs) are not supported in the QXS-312 and QXS-324 systems.

oSEDs are supported in the QXS-412/424/448/456 and QXS-648/656 systems.

Note: When addressing drives within a system, the word drive(s) indicates HDDs or SSDs.

Systems and Included Hardware

QX and QXS Series Getting Started Guide 6

Licensing

Licensing is as follows:

lQ-Tools license ships with the following systems:

oQXS-312 and QXS-324

oQXS-412, QXS-424, QXS-448, and QXS-456

oQXS-648 and QXS-656

lQuantum's tiering license, Q-Tier, is not available for use with the QXS-312 and QXS-324 systems.

lOther add-on licensing available separately.

lSee licensing certificates and disk management utility guide(s) for more instructions.

Locating System Serial Number

Note: If you need Quantum support, you will need your system serial number. Refer to Contacting

Quantum Support on page 13.

The system serial number is located on a label attached to the chassis (upper right-hand front corner, top of

the chassis) as shown here, outlined in red (12-drive chassis shown):

The following illustration provides a representative example of a serial number label on a chassis.

Installation and Product Setup

QX and QXS Series Getting Started Guide 7

System serial number in the example: QTMCHOU-12345AB678

Installation and Product Setup

Introduction

Quantum assumes that the person using these instructions is qualified in the installation and servicing of

storage products. If you need help, contact Quantum support, as detailed in Contacting Quantum Support

on page 13

General Information

When contacting Quantum Support, you will be asked to provide the following information to open a support

case: issue subject, detailed issue description, product type, serial number, part number, and system logs.

To get logs, see the Disk Management Utility Users Guide.

You must supply the following items if they are not present in your ship kit:

lAntistatic protection devices

l#2 Phillips screwdriver

lStraight blade screwdriver

lTorque bit set (Torx T15 bit)

Installation and Product Setup

QX and QXS Series Getting Started Guide 8

Installation Overview

The following table provides an overview of the product setup/installation tasks.

Step Task Document Reference and Notes

1 Verify that the installation site meets product requirements Product Regulatory Compliance and

Safety; Setup Guide Appendix B

2 Prevent electrostatic discharge Setup Guide Appendix C

3 Install the controller enclosure and optional drive enclosures in

a rack, and attach the enclosure bezel

a. Install the rail kit provided with the controller enclosure

b. Install enclosures and secure them into the rack

Instructions provided in the

rackmount bracket kit

c. Install the drive modules into the enclosure(s).

d. Connect the enclosures.

e. Install enclosure bezels

Setup Guide

4 Install additional drives and options, including qualified SFP

transceivers

Setup Guide

5 Connect power cords

6 Test enclosure connectivity

7 Connect hosts

8 Connect remote management hosts

9 Use the CLI to set IP values for controller network ports.*

10 Use the CLI to set the host interface protocol

11 Use the web-browser interface to update firmware

12 Use the web-browser interface and/or command line interface

(CLI) to configure and provision the storage system

Note: Might need to apply the proper profile set through a QSP

Disk Management Utility Guide

13 If licenses are required, complete the following:

a. Acquire the license authorization code(s) and file(s).

b. Apply the license files.

Disk Management Utility Guide

*If you cannot access the QX and QXS Setup Guide, use the following quick-reference information.

Installation and Product Setup

QX and QXS Series Getting Started Guide 9

Terminal emulator settings to access the CLI Default

user

name,

password

Controller IP values

Display settings: mode: VT100 or ANSI; font:

Terminal; translation: None; columns: 80

manage,

!manage

Default values: controller A IP address

10.0.0.2; controller B IP address 10.0.0.3;

netmask 255.255.255.0; gateway 10.0.0.1

Connection settings: port: COM3 (for example);

baud (bit/sec): 115,200; data bits: 8; parity:

None; stop bits: 1; flow control: None

Syntax to set IP values for controller A: set net

ip IP-address netmask subnet-mask gateway

gateway-address controller a

Important Firmware Notes

Note: The firmware bundle for the QXS-312, QXS-324, QXS-412, QXS-424, QXS-448, and QXS-456

systems is different from the QXS-648 and QXS-656 systems.

Always check the release notes before installing firmware.

Always update controller firmware when:

lInstalling a new system

lAdding drive expansion(s)

lReplacing a controller I/O module(s) or expansion I/O module(s)

Note: Updating controller firmware with expansion I/O modules active ensures that the controller

firmware and expansion I/O module firmware are at a compatible level.

Firmware Files

If you need to update firmware, make sure to download the firmware files from the Quantum website:

1. Go to: Support Tab > Download Software, Firmware, Drivers, and Documentation:

Installation and Product Setup

QX and QXS Series Getting Started Guide 10

2. Select, StorNext Scale-Out Storage and StorNext Q-Series form the drop-down menus:

Refer to the following documents and sections for firmware updates.

lDisk Management Utility Guide V3, Updating controller module firmware section

lDisk Management Utility Guide V2, Updating firmware section

Basic Operations and Troubleshooting

For detailed information on troubleshooting steps and fault isolation, refer to the “Troubleshooting” chapter

in the QX and QXS Setup Guide. Use “Appendix A LED description” for the location and definition of chassis

LEDs.

LEDs visible from the front, include:

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