Quantum DXi6900-S Quick start guide

6-68448-05

DXi6900-S

with DXi 3.4.0 Software

Field Service Manual

Quantum DXi6900-S Field Service Manual ii

DXi6900-S, 6-68448-05 Rev A, January 2018, Product of USA.

Quantum Corporation provides this publication “as is” without warranty of any kind, either express or implied, including

but not limited to the implied warranties of merchantability or fitness for a particular purpose. Quantum Corporation

may revise this publication from time to time without notice.

Your right to copy this manual is limited by copyright law. Making copies or adaptations without prior written

authorization of Quantum Corporation is prohibited by law and constitutes a punishable violation of the law.

TRADEMARK STATEMENT

Artico, Be Certain (and the Q brackets design), DLT, DXi, DXi Accent, DXi V1000, DXi V2000, DXi V4000, GoVault,

Lattus, NDX, the Q logo, the Q Quantum logo, Q-Cloud, Quantum (and the Q brackets design), the Quantum logo,

Quantum Be Certain (and the Q brackets design), Quantum Vision, Scalar, StorageCare, StorNext,

SuperLoader, Symform, the Symform logo (and design), vmPRO, and Xcellis are either registered trademarks or

trademarks of Quantum Corporation and its affiliates in the United States and/or other countries. All other trademarks

are the property of their respective owners.

Products mentioned herein are for identification purposes only and may be registered trademarks or trademarks of their

respective companies. All other brand names or trademarks are the property of their respective owners.

Quantum specifications are subject to change.

Contents

Preface ix

Chapter 1: Basic Operations 1

Basic Operations Overview 1

DXi6900-S Node 2

Node Front Panel Features and Indicators 2

Node Rear Panel Connectors 4

Node Solid State Drive Carrier Indicators 7

Node 1 GbE Ethernet Port Indicators 8

Node 10 GbE Ethernet Port Indicators 9

Node 10 GBaseT Ethernet Port Indicators 10

Node Power Supply Indicators 11

DXi6900-S Array and Expansion Modules 12

DXi6900-S Array and Expansion Module Front Panel Features and Indicators 13

Array and Expansion Module Hard Drive Carrier Indicators 15

Array Module Rear Panel Indicators 15

Expansion Module Rear Panel Indicators 18

Quantum DXi6900-S Field Service Manual iii

Quantum DXi6900-S Field Service Manual iv

Turning On and Shutting Down the System 19

Turning On the DXi6900-S 20

Turning Off the DXi6900-S 21

Accessing Remote Management 21

Locating DXi6900-S Serial Numbers 25

Chapter 2: Service Menus 26

Service Menus Overview 26

Connecting to the DXi6900-S Node 27

DXi6900-S Passwords 27

Connecting to the System Node Using the Service Port 28

Connecting to the System Node Using the iDRAC Port 29

Connecting to the System Node Using the Serial Port 31

Connecting to the System Node Using Santricity 31

Accessing the DXi6900-S Service Menu 32

Hardware Configuration Menu 32

Serial Number Menu 38

Install Application Software Menu 40

More Tools Menu 40

Pick to Order (PTO) Menu 41

Gathering Collect Logs 41

Collect Log: Remote Management Console 42

Collect Log: Command Line 42

Collect Log: Syscli 42

Collect Log: Service Menu 43

Blockpool Verify and Blockpool Corruption Actions 44

Determining the Status of a Blockpool Verify 45

Running the Blockpool Verification Script 46

Detecting Blob Corruption 47

Quantum DXi6900-S Field Service Manual v

Repairing a Blocklet Corruption 47

Verifying the Repair of Blocklet Corruption 47

Verifying the Repair of BLOB Corruption 48

Configuring the Number of Allowed Sources and Replication Streams 49

Configuring the Source and Target Systems 50

Configuring the Number of OST Replication Streams 51

Configuring the Number of Traditional and OST Replication Streams 52

Configuring Tag Retention and Continuous Replication 52

Configuring the Tag Retention Period 53

Configuring Continuous Replication 53

Retrieving a Crash Dump File 53

Accessing the Crash Dump File 54

Using WinSCP to Compress and Transfer the Crash Dump File 55

Transferring the Crash Dump File 57

Chapter 3: FRU Removal and Replacement Procedures 60

Hot-Swappable Parts 61

Opening and Closing the Node 63

Opening the DXi6900-S Node 63

Closing the DXi6900-S Node 68

Inside the DXi6900-S Node 71

Replacing Node Solid State Drives 72

Obtaining a Replacement Node Solid State Drive 73

Replacing a Node Solid State Drive 73

Replacing Node Power Supplies 77

Obtaining a Replacement Node Power Supply 77

Replacing a Node Power Supply 78

Replacing Node Cooling Fans 81

Obtaining a Replacement Node Cooling Fan 81

Quantum DXi6900-S Field Service Manual vi

Replacing a Node Cooling Fan 81

Replacing Node Memory Modules 84

Obtaining a Replacement Node Memory Module 84

Replacing a Node Memory Module 84

Replacing Node CMOS Battery 89

Obtaining a Replacement Node CMOS Battery 89

Replacing a Node CMOS Battery 90

Replacing Node Expansion Cards 93

Identifying Expansion Card Locations 93

Obtaining a Replacement Expansion Card 96

Replacing an Expansion Card in Riser 1 97

Replacing an Expansion Card in Riser 2 or 3 100

Replacing the Node Integrated Storage Controller 105

Obtaining a Replacement Integrated Storage Controller 105

Replacing the Integrated Storage Controller 106

Replacing the Node Integrated Storage Controller Battery 109

Obtaining a Replacement Integrated Storage Controller Battery 110

Replacing the Integrated Storage Controller Battery 110

Replacing the Node Network Daughter Card 112

Obtaining a Replacement Network Daughter Card 112

Replacing the Network Daughter Card 113

Replacing a Node Processor and Heatsink 116

Obtaining a Replacement Processor and Heatsink 116

Replacing the Processor and Heatsink 117

Replacing the Node Solid State Drive Backplane 123

Obtaining a Replacement Solid State Drive Backplane 123

Replacing the Solid State Drive Backplane 123

Replacing the Node System Board 126

Obtaining a Replacement System Board 127

Quantum DXi6900-S Field Service Manual vii

Replacing the System Board 127

Replacing the Node 134

Obtaining a Replacement Node 134

Replacing the Node 135

Replacing the Node Chassis 136

Obtaining a Replacement Node Chassis 137

Replacing the Node Chassis 137

Replacing Array or Expansion Module Hard Drives 142

Preparing to Replace the Array or Expansion Hard Drive 142

Identifying a Failed Array or Expansion Hard Drive 143

Identifying an Array or Expansion Module Hard Drive in a Non-Critical Fault (NCF) Status 146

Failing a Non-Critical Fault (NCF) or Optimal Hard Drive 149

Removing a Drive from an Array or Expansion Module 151

Installing a Replacement Drive in an Array or Expansion Module 152

Replacing Array or Expansion Module Power Supplies 153

Obtaining a Replacement Array or Expansion Power Supply 154

Replacing an Array or Expansion Power Supply 154

Replacing an Array Module Controller 157

Obtaining a Replacement Array Module Controller 157

Replacing an Array Module Controller 158

Replacing an Array Module BBU 162

Obtaining a Replacement Array Module BBU 162

Replacing an Array Module BBU 162

Replacing an Expansion Module ESM Canister 167

Obtaining a Replacement Expansion Module ESM Canister 167

Replacing an Expansion Module ESM Canister 168

Replacing an Array or Expansion Module 171

Obtaining a Replacement Array or Expansion Module Chassis 171

Replacing the Array or Expansion Module Chassis 172

Quantum DXi6900-S Field Service Manual viii

Additional Removal and Replacement Procedures 175

Removing and Installing the Cooling Fan Assembly 175

Removing and Installing the PCIe Card Holder 177

Removing and Installing the Cable Retention Bracket 178

Removing and Installing the Information Tag 180

DXi6900-S Replacement Cables 183

Chapter 4: BIOS Settings 184

Updating the DXi6900-S BIOS 184

Required DXi6900-S BIOS Settings 184

Chapter 5: Cabling Diagrams 190

DXi6900-S Cabling Diagrams 190

Preface

This manual introduces the Quantum DXi6900-S disk backup solution and discusses:

lSystem operations

lConfiguration

lWeb interface

lBasic troubleshooting

lService menus and FRU replacement

Audience

This manual is written for Quantum DXi6900-S field service engineers

Note: It is useful for the audience to have a basic understanding of UNIX® and backup/recovery

systems.

Quantum DXi6900-S Field Service Manual ix

Preface

Quantum DXi6900-S Field Service Manual x

Notational Conventions

This manual uses the following conventions:

Convention Example

User input is shown in bold monospace font. ./DARTinstall

Computer output and command line examples are shown in

monospace font.

./DARTinstall

User input variables are enclosed in angle brackets. http://<ip_address>/cgi-bin/stats

For UNIX and Linux commands, the command prompt is implied. ./DARTinstall

is the same as

# ./DARTinstall

File and directory names, menu commands, button names, and

window names are shown in bold font.

/data/upload

Menu names separated by arrows indicate a sequence of menus to

be navigated.

Utilities > Firmware

The following formats indicate important information:

Note: Note emphasizes important information related to the main topic.

Caution: Caution indicates potential hazards to equipment or data.

WARNING: Warning indicates potential hazards to personal safety.

lRight side of the system - Refers to the right side as you face the component being described.

lLeft side of the system - Refers to the left side as you face the component being described.

lData sizes are reported in base 10 (decimal) rather than base 210 (binary). For example:

10,995, 116,277,769 Bytes are reported as 11.0 TB (decimal/1000). In binary, this value is 10 TiB

(binary/1024).

Product Safety Statements

Quantum will not be held liable for damage arising from unauthorized use of the product. The user assumes

all risk in this aspect.

This unit is engineered and manufactured to meet all safety and regulatory requirements. Be aware that

improper use may result in bodily injury, damage to the equipment, or interference with other equipment.

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