Promise Apollo Cloud 2 Duo User manual
!
Apollo Cloud 2 Duo!
Storage and Sharing. Reinvented.
Welcome to Apollo"1!
Introduction"1!
Unpacking your Apollo"1!
Requirements for Apollo use"1!
Detailed Specifications"2!
Back of Apollo Cloud 2 Duo"3!
Front of Apollo Cloud 2 Duo"4!
LED Definitions"5!
Hardware Setup"5!
Connecting Apollo"5!
Connecting the Power"5!
Connecting the Network Cable"6!
Example Hardware Setup"6!
Using the Apollo Cloud App"7!
First Time Setup"7!
How to Download and Launch Apollo Cloud App"8!
Claiming Apollo with QR Code"9!
Claiming Apollo with Auto Search"14!
Claiming Apollo with Manual Find"18!
Apollo Cloud App 2.0"23!
Add Content, Create Folders and Manage Files"24!
Adding Photos From iPhone"24!
Files by Category"26!
Using Camera Rolls"27!
Using Smart Albums"28!
Managing Members"29!
Adding New Members"29!
Removing a Member from Apollo Cloud"32!
Setting a Storage Quota for Members"33!
Sharing Files"34!
Sharing Folders with Members"34!
Sharing Public Folders"37!
How to View Shared Files"39!
Delete a Member from Apollo Cloud"40!
Using the Trash Can"41!
Delete Files"41!
How to Open the Trash Folder"42!
How to Restore Files from the Trash Folder"43!
How to Permanently Delete Files"44!
USB Operations with Apollo"45!
USB Drive Requirements for Apollo Backup/Restore"45!
Backing up Apollo Content to USB Storage "46!
Restoring Content from a USB Storage Device "49!
Transferring Content from a USB Storage Device"51!
USB Transfer with Apollo App"51!
USB Transfer with Apollo Utility"53!
Using Apollo Mirror"55!
Using Apollo Mirror with the App"55!
Using Apollo Mirror with Apollo Utility"59!
Apollo Maintenance"62!
How to view device status information "62!
How to Change Device Name"63!
Updating Apollo Firmware"65!
How to Get Notifications"66!
Sign Out of Apollo Cloud App"67!
Using the Apollo Utility"68!
Navigating the Apollo Utility User Interface"69!
Using the Apollo Utility Desktop Icons"70!
Content in the Apollo Folder "71!
Searching Content to View in Apollo Utility"72!
Sorting Content to View in the Apollo Utility "72!
Keyboard Shortcuts for Handling Files "73!
Drag and Drop File Transfers"73!
USB Transfer, Backup and Restore with Apollo Utility"73!
Using Quickview for Picture Files"73!
Using Apollo Music Player"74!
Changing the Device Name in Apollo Utility"75!
Changing the Sync folder in Apollo Utility"76!
Viewing Events in Apollo Utility"77!
Viewing Software Version and Settings "78!
Reset Apollo"79!
Hardware Repair"80!
Hard Drive Replacement"80!
Drive Failure Indicators"83!
Contacting Technical Support"84!
Limited Warranty"86!
Disclaimer of Other Warranties"86!
Your Responsibilities"87!
Returning the Product For Repair"87
Welcome to Apollo
Introduction!
Thank you for purchasing the Promise Apollo Cloud 2 Duo. This user document is intended as
a basic guide to setting up and using your new Apollo. In addition to this material, Promise
provides several How-To videos available online. You can access these videos and other user
support through the Apollo Cloud interface on your iPhone, Mac, PC, or Android device. !
Unpacking your Apollo!
Carefully unpack the box and make sure the Apollo package contains the following items:!
•Apollo Cloud 2 Duo!
•Ethernet Cable!
•AC Power Adapter!
!
Requirements for Apollo use!
In addition to the items shipped with the device, you need these items before you can setup
and use the Apollo: !
1. An Internet connection. This can be a broadband router or office network with an Internet
connection. The recommended minimum Internet connection speed (upload AND
download) for Apollo is 4Mbits/sec. !
2. Any one or more of the following devices:!
•Smart phone: iPhone (iOS 9.0 or later), Android (Android 5.0 or later) !
•Tablet: iPad (iOS 9.0 or later), Android (Android 5.0 or later) !
•Computer: Mac OS X (10.10 or later), Windows (Vista, 7, 8,10) !
1
Important !
For the best user experience, the minimum Internet connection
speed (upload AND download speeds) recommended is 4
Mbits/sec.
Detailed Specifications!
Specification
Description
Storage Disks
Two 3.5” Hard Disk Drives, 4 TB each
Storage Capacity
RAID1: 4 TB / RAID0: 8 TB
AC power adapter
Input: 100~240V 50-60Hz , 0.9A (AC) Maximum !
Output: 12V, 3A (DC) Maximum
System Fan
4000 RPM; 12V, 60 x 60 x 10 mm;
RAID function
RAID 0, 1
OS Support
iOS 9.0, Mac OS 10.10 or later !
Android 5.0 or later !
Windows 7, 8, Vista, 10
USB Port
One USB 3.0
LAN
One Gigabit (1G) Ethernet port
Temperature
Operating: 5° ~ 35° C (41° ~ 95° F)
Humidity
Operating: 10% ~ 95% non-condensing
Storage: 5% - 95% non-condensing
Dimensions
123 x 213 x 137 mm (4.8 x 8.4 x 5.4 in)
Weight
2.3 kg (5 lbs)
Certification
FCC, Canada ICES-003, CE, BSMI, VCCI, RCM,
KC, IECEE CB, cTUVus
Warranty
2 year limited warranty
2
Back of Apollo Cloud 2 Duo&
3
Link LED
Yellow light indicates a
connection. If there is no
connection, this is dark.
Check both ends of the
cable to make sure they
are securely attached to
the ports.
Link Speed LED
Green light is 100 Mbps
Amber light is 1000 Mbps
Power input
Use the AC power adapter
shipped with your Apollo
USB 3.0 port
You can use this to back
up data on your Apollo.
Connect to a USB
memory device to transfer
back up data.
Ethernet port
Connect this to your router
or local network (LAN).
Make sure it will be able to
connect to the Internet.
Front of Apollo Cloud 2 Duo&
4
Capacitive touch
LED button.
Did you know
When the Apollo is in sleep mode, the LED changes from
dim to bright slowly in a repeating pattern.
LED Definitions!
Hardware Setup
Connecting Apollo!
Follow the instructions below to connect the network cable and AC power adapter to the
Apollo.!
Connecting the Power!
Attach the AC adapter power cord to the power insert on the back of the device. Plug the other
end of the adapter into a suitable power source.&
Color
Description
Green
Green light indicates the unit is powered on. A flashing green light indicates it is booting
up or trying to connect to the public server. When the Apollo is in sleep mode, the LED
changes from dim to bright slowly in a repeating pattern. To wake up the Apollo when it
is in sleep mode, you can access it remotely using the Apollo Cloud App. If you are near
the device, you can also touch the power button on the front to wake it up. !
Note that if you use the power button to manually shut down Apollo, you will need to
touch the power button to power on.
White
White light indicates the unit has been claimed. The white light will flash when there is
activity from a user, or when it is finishing the registration process with the public server.
Orange
Orange light indicates that the Apollo might not be available for use. This can be
because it is updating system firmware, transferring content to a USB drive, or
rebuilding the RAID. !
DO NOT power offor unplug the power when the LED is orange. A sudden power loss
during the process can damage the device or result in data loss.
Red
Red light indicates a hardware failure. This can be the system fan or a failed hard drive.
White &
Green
Alternating white and green light indicates the unit is ready to be claimed. It is booted up
but has not been claimed or configured.
White &
Orange
Alternating white and orange light indicates the connection
5
Caution !
You must use the AC power adapter shipped with the device. Using
a different power adapter can damage the device or might present
an electrical safety hazard. !
!
Connecting the Network Cable!
Use the included Ethernet cable to connect to the network port on the back of the device.
Connect the other end to a networking device that allows the Apollo to connect to the Internet,
such as a broadband router, or office Ethernet LAN that is connected to the Internet. !
The Apollo does not require configuration of network settings or any other settings for
initial system setup. Just make sure it has an available path to the Internet.
Example Hardware Setup!
6
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