Primera LX2000e Manual
ii LX2000e Color Label Printer
Notices: The information in this document is subject to change without notice. NO WARRANTY OF ANY KIND
IS MADE WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. No liability is
assumed for errors contained herein or for incidental or consequential damages in connection with the
furnishing, performance, or use of this material. This document contains proprietary information that is
protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or
translated into another language without prior written consent.
Trademark Acknowledgments: Primera is a registered trademark of Primera Technology Inc. Windows is a
registered trademark of Microsoft Corporation. All other trademarks are the property of their respective owners.
Printing History
Edition 1.0, #511431, Copyright 2015, All rights reserved.
FCC Compliance Statement: This device complies with part 15 of the FCC rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
For Users in the United States: This product is intended to be supplied by a UL listed Direct Plug-In Power
Supply marked "Class 2"or a UL listed ITE Power Supply marked "LPS" with output rated 12VDC, 4.5A or
higher. This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. In a domestic environment this product may cause radio interference, in
which case the user may be required to take adequate measures. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that interference will not occur in
a particular installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
• Re-orient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Use of shielded cables is required to comply with the Class A limits of Part 15 of the FCC Rules. You are
cautioned that any changes or modifications not expressly approved in this manual could void your authority to
operate and/or obtain warranty service for this equipment.
For Users in Canada: This digital apparatus does not exceed the Class A limits for radio noise for digital
apparatus set out on the Radio Interference Regulations of the Canadian Department of Communications. Le
present appareil numerique n'emet pas de bruits radioelectriques depassant les limites applicables aux appareils
numeriques de la Class A prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere
des Communications du Canada.
LX2000e Color Label Printer iii
Section 1: Getting Started ................................................. 1
A. Choosing a Good Location .....................................1
B. Unpacking and Inspection ......................................1
C. Identifying the Parts ...........................................2
Section 2: Label Stock .....................................................4
A. Label and Roll Specifications ...................................4
B. Installing Label Stock ..........................................6
C. Adjusting the Label Stock TOF (Top of Form) Sensor ..............8
D. Set the Stock Sensor Mode ....................................10
E. Set the Output Mode ..........................................11
Section 3: Status Monitor .................................................13
A. Monitoring Ink Levels ........................................14
B. Print Head Life Gauge ........................................15
C. Using the Cost Estimator ......................................15
D. Replacing Ink Cartridges/Low Ink Warning ....................16
E. Alignment Print ..............................................18
Section 4: Printing from a PC .............................................20
A. Using BarTender® ...........................................20
B. Add Text, Barcodes and Graphics to a BarTender Label ...........26
C. Printing from BarTender ......................................27
D. Adjusting Print Alignment ....................................28
E. Creating a Full Bleed Print ....................................29
F. Printer Driver Settings ........................................30
Section 5: Troubleshooting and Maintenance ................................34
A. Solving Print Alignment Problems .............................34
B. Solving Print Quality Problems .................................35
C. Color Matching and Design Tips ...............................37
D. Save Log Files ...............................................38
E. Cleaning the Printer ..........................................38
F. Cleaning the Printhead ........................................39
G. Replacing the Print Head ......................................41
H. Printer Buttons and Lights ....................................43
I. Technical Support .............................................44
Section 6: Technical Specifications .........................................45
Index ..................................................................43
Table of Contents
iv LX2000e Color Label Printer
Getting Started 1
Thank you ...
... for choosing an LX2000e Color Label Printer. The LX2000e Printer will print razor-sharp
text and barcodes, vibrant colors, and even stunning photo-realistic photographs directly
onto rolls of labels, card stock and a variety of other approved media.
This Operator's Guide is your complete step-by-step guide to quickly and easily setting up
and printing with your new Color Label Printer!
A. Choosing a Good Location
•Place the printer on a flat surface in a location with adequate air circulation to prevent
internal heat build up.
•Do not place the printer near heat sources such as radiators or air ducts, or in a place
subject to direct sun light, excessive dust, mechanical vibration or shock.
•Allow for adequate clearance in front of the printer to accommodate the printed label
stock as it is leaving the printer to avoid the possibility of binding or jamming of the
label stock. Except in the case of individual cut labels or connecting to a rewinder, the
printer should sit close to edge of a table so that the printed labels hang from the front
of the printer and fall to the floor or an empty box. This will prevent labels from
bunching up in the front of the printer which can cause print quality issues.
•Allow for adequate overhead and left side clearance for opening the top cover to allow
easy access to the label stock and ink cartridge.
B. Unpacking and Inspection
While unpacking your printer, inspect the carton to ensure that no damage has occurred
during shipping. Make sure that all supplied accessories are included with your unit. The
following items are included in the supply box:
•Power Adapter
•Power Cord
•USB Cable
•Software Installer CD
•Cyan, Magenta, Yellow
and Black Ink Setup
Cartridges
•Warranty Statement and
Registration Card
•This Guide and other
Printed Information
The following items are inside
the printer:
•Replaceable Print Head
(Already installed in the
printer)
•Starter Roll of High Gloss
Label Stock
Save the carton and packing
materials. They will be
required should the printer
need to be transported.
Section 1: Getting Started
2 Getting Started
C. Identifying the Parts
K
MCY
Resume
Feed
Pause
Unload
Cancel
Control Panel
Top Cover Viewport
Cover Handle
Pinch Rollers
Sensor Adjustment
Slide Bar
Maintenance
Station
Encoder Strip
Ink Cartridges
Control Panel /
Ink Display
Print Head
Tear Bar
Replaceable
Ink Pads
Maintenance
Brush
Cutter Track
Getting Started 3
Interior Label Loading Area
Back
Roll Arm
Roll Stop
Roll Guide
Auxilary Port
Fixed Throat
Guide
Moveable Throat
Guide
Power Port Ethernet Port Power Switch USB Port
External Paper
Source (Fanfold)
Slot
4 Label Stock
A. Label and Roll Specifications
A wide variety of label stock can be used in the Printer. Refer to the specifications and
settings in the following sections before ordering custom stock from Primera or any stock
from another company.
Important! Test all custom made label stock with the intended printer before ordering large quantities! Primera will
only assume responsibility for custom label stock ordered from Primera.
Note: See table on the next page for Max and Min values in inches and mm.
Section 2: Label Stock
Label Width
Liner Width
Distance from
edge of Media
to edge of Label
Width of Opening
Black Mark
Width
Gap Between
Labels
Label Height
Distance from
edge of Media
Label Sensing Methods
Method
1: Label
Gap Sensing
Method
2: Thru-Hole
Sensing
Method
3: Reflective/Black
Mark Sensing
(Black Mark must be printed
on back side of label stock)
Note: See table below for Max and Min values in inches and mm.
A black mark is typically needed
for clear labels or any label that
does not have an easily
detectable gap between labels.
Label Stock 5
Max Min
Label width 209.6mm (8.25") 12.7mm (0.5")
Liner/media width 212.7mm (8.375") 38.1mm (1.5")
Label height/length 609.6mm (24" ) 12.7mm (0.5")
Gap between labels 254mm (10" ) 2.5mm (0.1")
Width of thru-hole opening 12.7mm (0.5") 6.4mm (0.25")
Distance from edge of 57mm (2.25") 5.1mm (0.2")
media to edge of thru-hole
Reflective/Black Mark Width* N/A 2.54mm (0.1")
Max Outer Diameter (OD) 152.4mm (6") N/A
Inner Core Diameter (ID) 76.2mm (3") 76.2mm (3")
Total Thickness (Liner + Label)** 10 mil (0.010”) N/A
Distance from edge of media to Printer driver assumes 2 mm gap. However, this
edge of label is adjustable via the left margin offset.
* The Reflective/Black Mark should be opaque to infrared light. The mark should be between the
labels. The end of the mark should correspond with the beginning of the label.
** This is the recommended maximum. There are two factors that determine whether the printer will
accept any particular stock thickness.
1. The ability for the printer to pull the paper through the print area.
2. The ability for the sensor to read through the backing if the sensor is set to die-cut.
If you are printing in continuous or reflective label sensing mode number 2 does not apply. The fact
that the printer must read through the backing in die-cut mode will limit the thickness much more
than the printer's ability to pull the paper through the print area. However, if you adjust opacity level
of the liner enough to allow the label to be seen by the stock sensor, the thickness will only be limited
by the printers ability to pull it through the printer area. For these reasons the weight or thickness of
the liner is a variable that can not easily be defined. Primera recommends and uses 40# liner with all
label stock. It is important to test all label stock with the intended printer before ordering large
quantities!
6 Label Stock
Roll Specifications
Note on Label Orientation: If you are using an applicator to apply your labels, be sure to
order label stock with the correct orientation for your applicator. For example: most applicators will
apply the side of the label first, so you will want to print the labels sideways.
B. Installing Label Stock
The following steps will guide you through loading label stock in your printer:
Make sure power is connected and printer is on.
1. Open the Top Cover.
Label Side Out
Cor
e I.D.
Core O.D.
Roll O.D.
3”
(76.2mm)
6”
(152.4mm)
Label Stock
Lift Here
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