Polycom VVX 600 series User manual

Quick Start Guide

Polycom VVX 500 12-Line Desktop

Phone with HD Voice

Polycom VVX 600 16-Line Desktop

Phone with HD Voice

VVX500 pictured

Quick Start Guide

1. Getting to know your VVX500/600

VVX600 pictured

Quick Start Guide

2. Understanding the icons

Lines

Calls

Registered line

Placing a call

Shared line

Incoming call (home view)

Unregistered line

Incoming call (lines view)

Phone warning

Active call using Polycom HD

Active conference

Call forwarding always enabled

Held call

DND enabled

Shared line with a held call

USB flash drive attached

Status indicators in line view

Flashing red indicates held call

Green indicates active call

Recording in progress or paused

Presence

Press to view more or fewer

icons (home view)

Presence status: Available

Tap to see more information

Presence status: Busy

Tap to edit

Presence status: Away

Tap to access recent calls

Presence status: DND

Tap to access message centre

Presence status: Offline

Backspace

Presence status: Unknown

Placed calls

(recent calls view)

Received calls

(recent calls view)

Missed calls

(recent calls view)

Quick Start Guide

3. Using the touchscreen

The keys shown on the touchscreen are referred to as soft keys. Different soft

key options will appear depending on what features you are accessing.

Press to select and highlight screen items. To scroll, touch the screen and swipe

your finger up, down, left or right. To go back to the previous screen, press

back.

Pressing the home button at any time will take you to the home view menu.

To select an option, simply press the relevant icon on the touchscreen. This

screen will also display your phone extension number along with the date and

time.

Page indicator

Extension number

If you press and hold the page indicator highlighted above, home view expands

to display additional icons

4. Basic phone features

Place a call

Use any of the following approaches to place a call

Dial the number and lift the handset

Dial the number then press the speaker button

Dial the number then press the dial soft key

If you are using a headset, dial the number then press the headset button

If you have selected a number from a directory, press the dial soft key

Answer a call

Use any of the following approaches to answer a call

Lift the handset

If you are using a headset, press the headset button

To use the speakerphone, press the speaker button

Press the answer soft key

Call waiting

If you are on a call and a new incoming call arrives, a call waiting tone beeps and

the incoming call window displays

To answer the call, press answer. This will place your active call on hold

To send the incoming call to voicemail, press reject

If you don’t answer the call within 10 seconds, the incoming call window

disappears. Press to see active call(s) again.

View your current details

You can access calls view if your phone has multiple calls in progress, or you have

one held call. Scroll to see all your calls.

Quick Start Guide

Call colour indicates status

Dark Green –Active Call

Dark Blue –Incoming and held calls

Press a call to highlight it. Soft keys will apply to the highlighted call

End a call

Hang up the handset

If you are using a headset, press the headset button or the end call soft key

If you are using the speakerphone press the speaker button or the end call

soft key

Place a call on hold

To place a call on hold, press the hold soft key. The hold icon will display on the line

key label. Press hold again or the resume soft key to retrieve the call.

Mute a call

Press the mute button . To disengage mute, press the mute button again.

Redial a number

To view the most recently dialled numbers press the call history button then

press the dial soft key to initiate the call.

Note: you can scroll up and down through the list of recently dialled numbers

View missed calls

If your phone displays shows new missed call press the soft key to see the list of

missed calls marked with the missed calls icon next to the number.

Transferring a call

You can transfer calls using either method:

Blind transfer

Transfer a call to another party without waiting for the other party to answer

Consultative transfer

Transfer a call to another party after speaking to the other person first

To perform a blind transfer:

1. During a call, press the transfer soft key. This puts the call on hold

2. Press the blind soft key located on top of the screen.

3. Dial the number to which you want to transfer the call.

To perform a consultative transfer:

1. During a call, press the transfer soft key. This puts the call on hold

2. Dial the number to which you want to transfer the call.

3. When the other party answers, press transfer to handover the call

4. If the transfer fails or you need to get the caller back, press the resume

soft key to return to the original call.

Quick Start Guide

5. Using the contact directory

Dial from the directory menu

Press the home button to open the main menu

Press directories

Press on the contact you want to dial

Press the contact number you want to dial

Adding a favourite contact

Press home button to open the main menu

Press directories

Press the + soft key and enter the details of your contact

Swipe your finger up the screen to scroll to favourite index

Add the number you want your contact to appear under, on your home view

Adding a contact from call history

In your call history navigate to the relevant contact and press

Press save and enter the details as per steps in adding a favourite contact

Update contact information

Navigate to your contact directory and press the contact you want to update

Press to update the contact’s information, then press save

6. Voicemail

Setting up voicemail:

Access the voice portal by pressing on the top right corner of your home

screen

Enter the default password: 0000#

Change the password to your personal four digit password and then confirm

Record your name

Customise your greetings:

Access the voice portal by pressing on the top right corner of your home

screen

Enter your 4 digit password

Press 1 to access your voicemail box

Then press 2to change your busy greeting

Or press 3to change your no answer greeting

Follow the prompts to listen, re-record, delete or save recorded greetings

Remote access to your voicemail:

Dial your direct telephone number

Interrupt the greeting by pressing the * key

Enter your 4 digit password

Press 1 to access your voicemail box

Then press 1to listen to your messages

To save the message, press #

To delete the message, press 7

To repeat the message, press 2

Quick Start Guide

7. Call forwarding options

Forward calls to another number:

Press the forward soft key on the bottom of your home screen.

Press 1(always)

Enter the number you want to forward all calls to

Press the enable soft key.

Note: to disable, press the forward soft key again and disable the always option.

Forward unanswered calls to another number

Press the forward soft key on the bottom of your home screen

Press 2(no answer)

Enter the number you want to forward unanswered calls to

Press the enable soft key.

Note: to disable, press the forward soft key again and disable the no answer option.

Forward calls, when busy, to another number

Press the forward soft key on the bottom of your home screen

Press 3 (busy)

Enter the number you want to forward busy calls to

Press the enable soft key.

Note: to disable, press the forward soft key again and disable the busy option.

Note: If you have previously entered a destination phone number for a call forward

type, you do not need to re-enter it each time the call forward option is enabled.

8. Conference Calls

Place a conference call:

During a call, press the confrnc soft key to open a new line and put the first

party on hold.

Dial the number of the party who you want to conference in.

When the call connects, press confrnc to join the two calls in a conference.

Note: the system defined conference call is limited between you and two other

parties, making a 3-way conference call.

9. Ringer type or volume

Adjust the Ringer volume

Press the +or –volume buttons while the handset is in its cradle

Adjust the handset, speaker or headset volume

During an active call, press the +or –volume buttons

Quick Start Guide

This guide is intended for users of Polycom VVX400 and Vvx500 series handsets.

Not all features listed in this guide may be available at time of installation and

may be licence dependant

If you have any questions, we are here to help.

Please call 1300 00 6398 or email team@nexttelecom.com.au

Next Telecom Pty Ltd

Level 12, 100 Miller Street

North Sydney NSW 2060

p: 1300 00 6398

f: 1300 66 4447

e: team@nexttelecom.com.au

abn: 77 074 728 724

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