Polycom VVX 411 User manual

Poly VVX 411 Quick Guide

Desk Phone Features

Feature Description

1. Line keys—enables you to select a phone line, view calls on a line, or quickly call a favorite contact.

2. Back key—enables you to return to the previous screen.

3. Transfer key—transfer an active call to a contact.

4. Voicemail key—enables you to access voicemail messages.

5. Hold key—holds an active call or resumes a held call.

6. Volume keys—adjusts the volume of the handset, headset, and speaker.

7. Soft keys—enables you to select context-sensitive keys that display along the bottom of the screen.

8. Home key—displays the home screen.

9. Navigation keys—scrolls through information and options displayed on the phone screen.

10. Headset key—enables you to place and receive calls through a headset.

11. Speakerphone key—enables you to place and receive calls using the speakerphone.

12. Mute/Unmute key—mutes audio during calls and conferences.

Line keys

Hold key

Volume keys

Soft keys

Home key

Navigation Keys

Headset key

Speakerphone key

Mute/Unmute key

Voicemail key

Transfer key

RingCentral Desk Phones | Poly VVX 411

Placing a call

Dial the number and do one of the following:

• Lift the receiver.

• Press to use the headset.

• Press to use the speakerphone.

Answering a call

Options:

• Lift the receiver.

• Press to answer a call via headset.

• Press to answer a call via speakerphone.

Placing a call on hold

• Press or while on an active call.

Retrieving a held call

• Press or to retrieve a held call.

Starting a Three-Way call

1. While on an active call, press the Conf soft key.

2. Dial the extension of the other party that you would

like to add to the call.

3. Once the other party answers, press the Conf soft

key to merge the two calls.

Transferring a call

Warm Transfer:

1. While on an active call, press or the transfer

softkey.

2. Dial the number of the other party.

3. When the destination party answers, provide the

information, and confirm that they would like to

take the call.

4. Press or the transfer soft key.

Blind Transfer:

1. While on an active call, press or the

transfer soft key.

2. Press the Blind soft key.

3. Dial the extension of the other party.

4. Press or the Transfer soft key.

Voicemail Transfer:

1. Press or the transfer soft key.

2. Press the Blind soft key.

3. Dial plus the extension number of the

voicemail where you want to transfer the call.

Parking a call

Option 1:

1. While on an active call, press the More soft key

until the Park soft key is displayed.

2. Press the Park soft key.

3. Listen to the prompt indicating that the call has

been parked. The prompt will also announce the

extension where the call is parked.

4. Note the park location. Example *802.

Option 2:

1. While on an active call,

press .

2. Listen to the prompt indicating that the call has been

parked. The prompt will also announce the extension

where the call is parked.

3. Note the park location. Example *802.

RingCentral Desk Phones|Poly VVX 411

Retrieving a Parked Call

• Press , followed by the park location.

Paging

• Press , then follow the prompt.

Initiating an Intercom call

• Press , then follow the prompt.

Hot Desking

• Press the Login soft key then follow the prompt.

• Enter your extension number, then press .

• Enter your voicemail pin, then press .

Recording a call

• While on an active call, press to start

the recording.

• Press to end the recording.

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