Polycom VVX 500 series User manual

Answer a call:

When you have an incoming call, a

call window will appear on the phone

screen.

There are three ways to answer a call:

• Pick up the handset.

• Select Answer on the Call window.

• Select the headset button.

VVX 500 & 600 Phone Quick Reference Guide

The Polycom VVX 500 & 600 phones improve productivity through a touch-screen

interface. The VVX 600 phone is also Bluetooth enabled.

Incoming Calls

Ignore a call:

• Select Ignore or Silence on the

Incoming Calls window.

• Your phone will stop ringing and the

Home or Calls view will display.

Reject a call:

• Select Reject on the Incoming Calls

window.

Forward a call:

• Select Forward on the Incoming

Calls window.

• Enter the forwarding number, and

press Forward.

Transfer a call:

• From the Lines, Calls or Active Call

view, tap Transfer and call the other

person.

• When you hear the ringback sound

or have spoken with the other party,

tap Transfer.

Hold a call:

• From the Lines, Calls or Active Call

view, tap Hold. If you are in the Calls

view, make sure to highlight the call

rst.

Resume a held call:

• Navigate to the Calls view and

highlight the held call.

• Tap Resume.

Activate Do Not Disturb (DND):

• Press the DND icon from the Home

view. A red circle will appear on the

icon.

Disable DND:

• Press the DND icon to disable. A

white circle will appear on the icon.

Outgoing Calls

Place a call:

Do one of the following:

• Pick up the handset, or press the

spearkerphone or headset button,

and enter the phone number. Tap

the green phone icon.

• From the Lines view: tap the phone

line, enter the phone number, and

tap the green phone icon.

• From the Home view: tap New Call,

enter the phone number, and tap

the green phone icon.

End a call:

• Replace the handset or press the

headset or speakerphone button on

the phone face.

Voicemail

Listen to voicemail messages:

• Tap Messages from the Home view,

and tap Message Center.

• Tap Connect on the Messages

screen, and follow the prompts.

Contact Directory

View Contact Directory:

• Tap Directories from the Home

view, and tap Contact Directory.

• Add a contact by tapping the

plus sign icon and entering the

information.

Conference Calls

Set up a conference call:

Place a call. After the call connects,

tap More, then tap Confrnc. Dial and

connect with the second party, and tap

Confrnc again.

From the Lines or Calls view, you can:

• Tap Hold to hold all participants.

• Tap End Call to remove yourself

from the call, but keep the other

participants connected.

• Tap Manage to manage each

participant.

• Tap Split to end the conference and

hold all participants.

Set Up a Headset

If you wish to use your headset for

all calls, you can set up the Headset

Memory Mode.

Enable Headset Memory Mode:

• Select Settings from the Home view.

• Press Basic > Preferences >

Headset > Headset memory.

• Select Enabled.

Activate Headset Memory Mode:

• Press the Headset button on the

phone face twice.

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