Polycom VVX 311 User manual

877-544-4872 | alticebusiness.com

Understanding

Polycom®VVX®311

ALTICE BUSINESS HOSTED VOICE

ALTICE BUSINESS POLYCOM VVX311 USER GUIDE

877-544-4872 | alticebusiness.com

Phone Views

Your phone has four main Views: Home, Calls, Active Call, and Lines view (the default). You can access Home and

Lines view at any time. If your phone has one or more calls, you can also access Calls or Active Call view.

For Home view from any menu, press .

Press to alternate between Home and Lines view.

Home View

Home view displays icons you can select to access phone functions.

You can use the right, left, up, and down arrow keys to display more icons.

Lines View

Lines view displays phone Lines, Favorites, and soft keys.

If your phone is idle, you can press the Line key to access the Dialer.

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ALTICE BUSINESS POLYCOM VVX311 USER GUIDE

Calls View

If your phone has one or more calls, you can access Calls view.

Call color indicates status:

• Medium grey— Active call

• Dark grey— Incoming call

• White— Held call

Use the up and down arrow keys to select a call (highlight it). The soft keys control the highlighted call.

Entering Data

Use the dialpad keys to enter information. To backspace, press Backspace .

To type with the dialpad keys, press a key repeatedly to view the character options and stop to select.

To type other characters, press Encoding or Mode. When using the dialpad keys, use the 1, *, 0, and #keys.

About Calls

Only one call can be active at one time.

You can use the handset, speakerphone, or headset for calls. During a call, you can change modes by picking up the

handset, or by pressing or .

If you navigate away from your call(s), press to see Active Call or Calls view again.

Tip: Switching Between Lines and Calls View

When in Calls view, switch to Lines view by pressing More > Lines.

Switch back to Calls view by pressing More > Calls.

Placing Calls

Pick up the handset, or press or . Enter the phone number, and press Send.

Or enter the phone number ﬁrst, then press Dial, pick up the handset, or press or .

From Lines view: Press the phone Line key, enter the phone number, and press Send.

From Home view: Select New Call using the left and right arrow keys. Enter the phone number, and press Send.

Timesaver: Placing Calls Quickly

Select a recent call or Favorite, or select a contact’s phone number in the Contact Directory.

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ALTICE BUSINESS POLYCOM VVX311 USER GUIDE

Answering Calls

To answer with the speakerphone, press or tap Answer. To answer with the handset, pick up the handset.

To answer with a headset, press .

To answer a new call while on an active call, press Answer. The current call will be held.

Ending Calls

To end an active call, replace the handset, press , or press . Or, press End Call.

To end a held call, navigate to Calls view and highlight the held call. Press Resume, and press End Call.

Holding Calls

From Calls view, press Hold or . Remember to highlight the call ﬁrst.

Transferring Calls

There are two transfer types:

• Warm Transfer: talk to the person before the transfer completes

• Blind Transfer: Automatically transfer a call without talking to the other person. The call is automatically transferred

after you dial the number you are transferring the call to. Use Blind Transfer if you need to retain the Caller ID.

To transfer a call:

1. From Lines or Calls view, press Transfer or . The active call is held.

2. From the Dialer, place a call to the person you want to transfer the call to.

3. When you hear the call is picked up, press Transfer or to complete the transfer.

• Or, if you want to talk with the person before the transfer completes, connect and talk with the

person, and then press Transfer. To cancel the transfer before the call connects, tap Cancel.

To perform a blind transfer:

1. From Lines or Calls view, press Transfer. The active call is held.

2. From the Dialer, press Blind, and place a call to the person you want to transfer the call to

and hit Send. If you do not see Blind, press More, and then Blind, then Send.

3. The call automatically transfers to the person you speciﬁed.

877-544-4872 | alticebusiness.com

ALTICE BUSINESS POLYCOM VVX311 USER GUIDE

Forwarding Calls

You can set up your phone to forward all calls to another number, even if the Do Not Disturb feature is

enabled on your phone. Call forwarding is not available on shared lines.

To forward all calls to another person do one of the following:

• From Home view, select Forward.

• From Home view, select Settings and select Features > Forward.

o If your phone is idle, press the Forward soft key from Lines view.

o If your phone is set up with multiple lines, select the line to apply forwarding to.

• From the Forwarding Type Select screen, select the forwarding type you want:

o Always - To forward all incoming calls.

o No Answer - To forward all unanswered incoming calls.

o Busy - To forward calls that arrive when you’re already in a call.

• Enter the forwarding number, and select Enable. If you selected the No Answer option, you can

enter the number of rings before your phone forwards the call. The recommended value is 2.

To disable call forwarding:

1. From Home view, select Forward.

• If your phone is set up with multiple lines, select the line to disable forwarding for.

2. From the Forwarding Type Select screen, select the forwarding type to disable, and select Disable.

Placing Conference Calls

Call the ﬁrst party, and after the call connects, press More, and select Confrnc. Then, dial and connect with

the second party and press Confrnc again.

From Lines or Calls view, you can:

• Press Hold to hold all participants.

• Press End Call to remove yourself from the call, but keep the other participants connected.

• Press Split to end the conference and hold all participants.

Timesaver: Placing Conference Calls

If you have an active and held call, press Join to set up a conference.

877-544-4872 | alticebusiness.com

ALTICE BUSINESS POLYCOM VVX311 USER GUIDE

Services

The Service key can be accessed from the Line Screen by selecting More>Svcs. This will provide a list of additional

functionality to select from:

• Access Messages: access your voicemail

• Call Lists: presents a list of the ten most recent calls

• Contacts: access your Contact List

• Log Out: allows you to log out of the phone.

Favorites

Favorites are contacts you call most often. Your Favorites list displays all your Favorites. A smaller number of Favorites

displays in Lines view.

• To view your Favorites list—From Home view, press and select Directories> Favorites.

• To make a contact a Favorite— Navigate to your Contact Directory and select the contact.

Press Info, press More, and select Add to Favorites. Press Yes to conﬁrm.

• To dial a Favorite—Press the Favorite from Home or Lines view, or from your Favorites list.

Viewing Recent Calls

From Lines view, do one of the following:

• Press , select Directories, and select Recent Calls

• to view your Recent Calls list.

• Press the right arrow key to view the recent Placed Calls.

• Press the left arrow key to view the recent Received Calls.

• Press the down arrow key to view the recent Missed Calls.

• Press the up arrow key to view Favorites.

From the Recent Calls list, press Sort to sort and order calls, press Type to display only certain

calls, or select a call record to call the person.

877-544-4872 | alticebusiness.com

ALTICE BUSINESS POLYCOM VVX311 USER GUIDE

Contact Directory

• To view your Directory—Select Directories from Home view. Press Contact Directory on the Directory screen.

• To add a contact—Navigate to your Contact Directory and press Add. Enter the contact’s information, and

press Save. To make a contact a Favorite, enter a Favorite Index number.

• To update contact information—Navigate to your Contact Directory and select the contact. Press Info,

press Edit, update the contact’s information, and press Save.

• To delete a contact— Navigate to your Contact Directory and select the contact. Press Info, press Delete,

and press Yes to conﬁrm.

• To search for a contact—Navigate to your Contact Directory and press Search. Enter search criteria

and press Search.

• To dial a contact from your Directory— Navigate to your Contact Directory and select the contact.

From the contact’s information screen, select the contact’s phone number.

Listening to Voicemail

An envelope, , adjacent to a Line key, indicates that you have voicemail. Select Messages from Home view

or press , and select Message Center. Press Connect and follow the prompts.

Muting the Microphone

During a call, press so other parties cannot hear you. To disable Mute, press again.

This applies to calls using the handset, headset, and speakerphone.

Using Do Not Disturb

To enable or disable ringing, press DND from Home or Lines view. When Do Not Disturb is enabled, the

DND icon, , displays in the status bar and beside the appropriate Line key.

Adjusting Volume

To change call volume, press during a call. To change the ringer volume, press when the

phone is idle or ringing.

Updating Ringtones

To change the incoming call ringtone, select Settings from Home view, and press Basic > Ring Type.

Select the ringtone you want.To set a ringtone for a contact, navigate to your Contact Directory and select the contact.

Press Edit, update the contact’s ring type, and press Save.

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