Polycom VVX 300 User manual
Quick Reference Guide
Polycom VVX 300 and 400 Series
Soft Keys and Buttons
In this guide, the word “button” refers to physical buttons on your phone which
always perform the function for which they are labeled. The following buttons are
referred to in this guide:
TRANSFER MESSAGES HOLD HOME SPEAKER
“Soft keys” are functions you see on your LCD screen. These are context sensitive,
changing according to where you are in a call sequence. You select a soft key by
pressing the physical button below it.
In this guide, soft keys are referred to by their name only in bold. For example, “to
end an active call, press End Call.”
Making a Call
Option 1: With the handset still on the hook/in the cradle, dial the number and then
pick up the handset or press .
Option 2: Pick up the handset, or press . Enter the phone number, and wait
or press Dial.
Notes:
• If you pick up the handset before dialing, as described in Option 2, the system will
attempt to complete the call after a slight pause. Leaving the handset in the cradle until
you are nished dialing, as described in Option 1, will provide you all the time you need to
enter the number in full.
• You do not need to dial 9 for an outside line, and you do not need to dial 1
for long distance.
• If you make a mistake while entering the digits, press << to erase.
From Recent Calls Lists: Use the arrow keys on the Navigation Disk to access
your call lists.
= Received calls
= Missed calls
= Placed calls
Once a list is accessed, use the arrow keys to highlight a number, and press Dial.
Answering a Call
Pick up the handset, press Answer, or press the line key on which the call is
ringing. You may also press .
To answer an incoming call while on an active call, press Answer. The current call
will be placed on hold.
Making a 3-Way Conference Call
While on an active call, press More and then press Confrnc. Dial the third party,
and press Send. When the third party answers, press More and then press
Confrnc again.
Placing a Call on Hold
Press or Hold. The party placed on hold will hear music.
To resume a held call, press Resume.
Note:
If you have more than one call, use the up and down arrow keys on the Navigation
Disk to highlight the call you would like to manage and then press Hold or Resume.
Checking Voicemail
Do one of the following:
• Press and follow the prompts.
• Press , use the Navigation Disk to highlight and select Messages, press
Select to open the Message Center, and then follow prompts.
Notes:
• If you see the Messages screen after pressing , press Select to open the Message
Center, highlight the line for which you would like to access voicemail, and press Select.
• The system will walk you through your voicemail setup the rst time you access
the Message Center.
Adjusting the Ringer and Listening Volume
To change call volume, press the Volume button (+ or –) during a call. To change the
ringer volume, press the Volume button (+ or –) when the phone is idle or ringing.
About ENA by Zayo
ENA delivers transformative connectivity, communication, cloud, cybersecurity, and technology services.
Our 99% customer satisfaction rating and world-class net promoter score (NPS) demonstrate our
commitment to delivering exceptional customer care. For more information, please visit www.ena.com,
call 866-615-1101, or email info@ena.com.
Transferring Calls
Consultative: While on an active call, press , dial the party to whom you are
transferring the call, and press Send. After the party to whom you are transferring
the call answers, press again.
Notes:
• The original caller will be automatically placed on hold when you press .
• You must wait for the person to whom you are transferring the call to answer to
complete the transfer.
• If the party to whom you are transferring does not want to accept the transfer,
press Cancel to reconnect with the original caller.
Blind: If you would like to transfer the call directly to the recipient without
announcing the caller, do one of the following:
• Press Blindxfer, if available. Dial the other party, and press Enter.
• Press , press Blind, dial the other party, and press Send.
Directly to Voicemail: Do one of the following:
• Press VMxfer, if available. Dial the other party, and press Enter.
• If VMxfer is not available and you have a 4 digit extension, press ,
then Blind, then *90 followed by the extension, and press Send.
• If VMxfer is not available and your have a 5 or 6 digit extension,
press , then Blind, then the star key (*) followed by the extension,
and press Send.
SUPPORT
Visit the ENA Help Center at help.ena.com for help documentation, including manuals
and tutorials for ENA’s solution products and support tools.
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