Polycom VVX 500 series User manual

Common Screens

Lines View

Lines View is the phone’s de-

fault view. Your extension will

display on the screen. Tap

your extension to view call

history.

Home View

Home View displays links to

common phone features.

Tap the button to toggle

between Lines and Home

view.

Active Call View

Active Call View displays

when you are on a call. Tap

the links at the bottom to put a

caller on hold, transfer, etc.

Place a Call

1. Pick up the handset, or press or

2. Enter the phone number

3. Tap

Redial or Return Last Call

1. From Lines view, tap your

extension

2. Tap Recent

3. Tap a number to dial it

End a Call

Use one of the following options:

Replace the handset

Tap End Call

Press or

Answer a Call

Use one of the following options:

Tap Answer

Press or

From Active Call view, tap Answer

Put a Call on Hold

From Lines or Active Call

view:

1. Tap Hold

2. Tap Resume from to re-

sume the call

Warm Transfer

1. From Active Call view, tap Transfer

2. Call the party you are forwarding the call to. If

transferring to an outside number, you must use the

full 10 digit number.

3. Announce the caller

4. Tap Transfer to connect the caller and transfer-

ring party. You will drop out of the call.

Blind Transfer

1. From Active Call view, tap Transfer

2. Tap More

3. Tap Blind

4. Call the party you are forwarding the call to. If

transferring to an outside number, you must use the

full 10 digit number.

5. Tap Transfer to connect the caller and transfer-

ring party. You will drop out of the call.

Polycom®VVX®500 Quick Guide

Place Conference Call

1. Call the first party

2. Tap Confrnc

3. Dial and connect with the other party

4. Tap Confrnc to join all parties

Save Caller to Favorites

1. From Lines view, tap your extension

2. Tap Recent

3. Tap next to the number you want to save

4. Tap Save

5. Enter a First Name and Last Name

Tip: Press the number on the keypad that matches

the letters you need to type

6. Tap Save

7. Tap Add to Favorites

8. Tap Yes (or tap Edit Index to assign the favorite

to another number on the keypad)

Favorites display on Lines view below your exten-

sion.

Update Ringtones

1. From Home view, tap Settings

2. Tap Basic > Ring Type

3. Tap the ringtone you want to use

Getting Started: Voicemail Initial Set Up

To set up voicemail the first time you use the phone:

1. Dial your extension and tap

2. When promoted for a password, enter 1234

3. Record your greeting when prompted

Listen to Voicemail

1. From Home view, tap Mes-

sages

2. Tap Message Center

3. Tap Connect and follow the

prompts

Change Voicemail Greeting

1. From Home view, tap Messages

2. Tap Message Center

3. Tap Connect

4. Enter your password followed by #

5. Press 5 and follow the prompts

Home Screen

Touchscreen

Volume

Mute

Speakerphone

Headset

Phone Features

Polycom®VVX®500 Quick Guide

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