Polycom VVX 411 Assembly instructions

Getting to know your Device

Broad-Connect Telecom Polycom VVX 411 - Quick Start Guide - 1

Page 6 of 31

Setting up & Accesing Voicemail

To configure the VOICEMAIL for the first time

1. Press or dial our feature code *62 or your own extension.

2. The system will prompt you to enter your password. Your first-time password is 654123 and then

press #

3. When prompted, enter and re-enter the new password (minimum 6 digits) and press #

4. Follow prompt to record your name, Busy and No Answer greetings

Your phone may indicate new voicemail messages by the following

Broad-Connect Telecom Polycom VVX 411 - Quick Start Guide - 1

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• A message in the status bar, as shown next. The message indicates the number of new messages

you have. The count is a total of all messages on all lines on the phone.

• A flashing Message Waiting Indicator, located at the top-right of your phone.

• An audible alert (if your phone is on-hook).

Access Voicemail from your phone

1. Press or dial our feature code *62 or your own extension.

2. The system will prompt you to enter your password and then press #

3. Press 1 when prompted to access the message

4. The system will say how many messages you have

5. Follow prompt to listen to your messages accordingly

Access Voicemail remotely

1. Dial your direct number or call to your main number and dial the extension

2. Press * to direct to your voicemail

3. The system will prompt you to enter your password and then press #

4. Press 1 when prompted to access messages

5. The system will say how many messages you have

6. Follow prompt to listen to your messages accordingly

If you forgot your password and wants to reset, call 1.877.228.6616 and Press 3to let one of our

representatives reset your voicemail password.

Broad-Connect Telecom Polycom VVX 411 - Quick Start Guide - 1

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