Polycom SoundPoint IP 321 User manual

Polycom IP321

User Guide

Polycom IP320 Layout

Graphical LCD

Hook switch

Hands Free Speaker

Dial Key Menu

Key Navigation

Keys

Microphone Mute

Dial Pad

LED Indicator

Context – Sensitive

Soft Keys

Line 1 Key

Line 2 Key

LED Indicators

Hold Key

Handset Key

Speakerphone Key

Volume Up/ Down

Hands free Microphone

Introducing Your Polycom IP Phone

A Polycom IP Phone is a full-feature telephone that provides voice communication over an IP (Internet

Protocol) network. This phone functions much like a traditional phone, allowing you to place and receive

telephone calls. It also supports features that you have come to expect from a telephone - such as speed

dialling, redial, and conference calling.

Quick Reference Guide

Mutes audio transmission locally during calls.

Line

Line or Speed Dial keys.

Allows users to place and receive calls through an optionally connected.

Use this key to place a call on hold until you can return to it.

Dial

Press the Dial key. The display will show the last 10 dialled numbers. Use

the / Keys to find the desired number and press Dial again.

Scrolls through menu options.

Previous.

Next.

Save

Save any changes made.

Access local and server features

Soft keys to select from various context-sensitive options.

Volume keys to adjust audio and ringer volume.

Phone Diverts and Pick Ups

Call

Forwarding

Always

* 72 press Dial and destination number

Call

Forwarding

Always

* 73 press

Dia

Call Divert On Busy

* 90 press

Dia

Call Divert On Busy

* 91 press

Dia

Call Divert No Answer

* 92 press

Dia

Call Divert No Answer

* 93 press

Dia

Call Pick

* 98 press

Dia

DND

* 78 press

Dia

DND

* 79 press

Dia

Operating Instructions

Making a call Press New Call and enter the number or enter the number

d Di l f h f k

Holding a call Press the Hold key.

Return to a held call Press the Resume softkey or press the Hold key again.

Transfer – Announced Press the Trans softkey. Enter the destination extension and

press Dial. Announce the call to the receiving party. Replace

handset and the call will be transferred.

Transfer – Blind Press the Trans softkey followed by the Blind key, dial extn

number, press Dial to complete the transfer.

Transfer – To Voicemail Press

Transfer.

Press *55 + target users extension number

then press Dial. Replace handset and caller will be sent to

voicemail without ringing the handset

Do Not Disturb To activate Do Not Disturb press the Menu key. Then press 1

for Features and press 2 for Do Not Disturb. Repeating this

action will toggle Do Not Disturb on/off

Call Lists (Received

or Placed calls)

Press the Menu key, select Features followed by Call Lists.

You may now select Received or Placed calls as desired. To

call a number select it then press

Dia

Storing Personal

Contacts

Press Menu key, press 1 for Features then press 4 for

Contact Directory. Select <New Entry>.

Press to enter First Name. Press again when

entered then press the OK softkey to confirm.

Press to scroll down and complete the above for

Last Name and Contact [enter the number here]

When finished press then press the Yes softkey when

prompted.

Dialling Personal

Contacts

Press Menu key, press 1 for Features then press 4 for

Contact Directory. Scroll down to the desired number

then press

Dia

Dialling System Speed

Dials

System Speed Dials are populated by your system

administrator. To dial a number press #xx [where xx is the

system speed dial location].

To Park A Call Once you have call in progress; Press Hold > *68xxxx > Dial

[where xxxx is the extension you wish to park the call against]

To Retrieve a Parked Call Enter *88 and Press Dial . If the call is being retrieved from

the extension it is parked against press # when prompted. If it

is being retrieved from a different extension, enter the park

extension when prompted

Shared Call Appearance If you have more than one handset on the same extension,

you can “pull” a call from one handset to another by pressing

*11 on the idle handset

Conference Calling Establish the first call, press the Conf softkey, enter the

telephone number of the 2nd party, Press

Dial. To connect all 3 parties press the Conf softkey again.

Star Codes

Automatic Callback Deactivation #8

Call Forwarding Always To Voice Mail Activation *21

Call Forwarding Always To Voice Mail Deactivation #21

Call Forwarding Busy To Voice Mail Activation *40

Call Forwarding Busy To Voice Mail Deactivation #40

Call Forwarding No Answer Activation *92

Call Forwarding No Answer Deactivation *93

Call Forwarding No Answer To Voice Mail Activation *41

Call Forwarding No Answer To Voice Mail Deactivation #41

Call Forwarding Not Reachable Activation *94

Call Forwarding Not Reachable Deactivation *95

Calling Line ID Delivery Blocking per Call *67

Calling Line ID Delivery per Call *65

Call Return *69

Call Waiting Persistent Activation *43

Call Waiting Persistent Deactivation #43

Cancel Call Waiting *70

Clear Voice Message Waiting Indicator *99

Customer Originated Trace *57

Directed Call Pickup *97

Directed Call Pickup with Barge-in *33

Direct Voice Mail Transfer *55

Last Number Redial *66

Per Call Account Code *71

Push to Talk *50

Operating Instructions

Notice

1. If the WAN (wide area network) connection fails to a site for

any reason, including a fault on the circuit or a power cut, then

the ability to make and receive calls from the IP phones

utilising that WAN circuit will be restricted. These failures may

be caused for reasons outside our control. Other services will

be fully maintained including voice mail and the ability to divert

calls to other numbers including mobiles. If another working

WAN circuit is available at that site then this can be used to

fully restore service to all phones.

2. This service allows for calls to 999 and 112, however

these services will be affected if there is a power cut or your

WAN circuit fails

3. With regard 999 services no location information is passed

to the emergency services operator this will mean that you

will have to state the address that you wish the emergency

service to attend.

4. We do not offer a paper based telephone directory service

5. If you require a PDF that allows you to print off stickers to

attach to the phone device explaining the above please contact

us.

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