Polycom VIEWSTATION Setup guide

VSGi - Polycom ViewStation End-user Training Guide

POLYCOM

VIEWSTATION

END-USER TRAINING GUIDE

Visual Systems Group, Inc.

15827 Los Gatos Boulevard

Los Gatos, CA 95032

(P) 408.402.9000 (F) 408.402.9095

http://www.vsgi.com

VSGi - Polycom ViewStation End-user Training Guide

End-User Training Guide: ViewStation

TABLE OF CONTENTS

Subjects Page

Introduction 1-3

Product Overview 1

Network Overview 2-3

ViewStation Remote Control – Button Functions 4

Main Calling Screen 5

System Information Screen 5

How to Place a Video Call 6-9

Placing an ISDN Video Call 6

Placing an IP Video Call 7

Speed-Dialed Calls 8

Address Book 8

Adding an Audio Call 9

How to Hang Up a Call

Disconnecting a Video Call 10

Disconnecting an Audio Call 10

How to Answer a Video Call 10

Auto/Near/Far/Slides Functions 11

Camera Controls 11

Automatic voice Tracking 12-13

Near-End Control (Your Site) 12-13

Far-End Control (The Site You Are Calling) 12

Camera Presets 12

To Access Your Stored Preset 13

Slides/PowerPoint Presentations 13

How to Load a Presentation Onto Your ViewStation 13

How to View a Presentation on the ViewStation 14

Live Presentation with a Document Camera 14

(For Annotation Purposes) 14

VSGi - Polycom ViewStation End-user Training Guide

End-User Training Guide: ViewStation

TABLE OF CONTENTS CONTINUED

Snapshot Presentation 14

Volume/Mute/Snapshot 15

Sound Controls 15

Snapshot 15

Multipoint Videoconferencing 16-18

Placing a Mutlipoint Call 16

(If the ViewStation MP Has Been Purchased)

Review Multipoint Etiquette 17

Voice Activation 17

Continuous Presence 17

Placing a Multipoint Call 18

(Three or More Video Sites at One Time)

Address Book/Speed Dials 19-20

Address Book/Speed Dials – New Entry 19

Modifying Speed Dial 20

Deleting Speed Dial 20

System Administration 21-23

System Information 21

Diagnostics 21-23

Network Statistics 21

Color Bars 22

Generate Tone 22

Near-End Loop 22

Far-End Loop 23

Troubleshooting for Your ViewStation 24-31

Glossary 32-39

About Your System 40

About VSGi (Your Contact Sheet) 41

VSGi - Polycom ViewStation End-user Training Guide

End-User Training Guide: ViewStation

INTRODUCTION

Welcome to VSGi’s End-User Training! Step-by-step, we’ll show you how

easy it is to operate your Polycom ViewStation videoconferencing system.

Throughout this guide you’ll also learn our “tips & tricks” and really impress

your co-workers. So get ready to make friends with your ViewStation. Trust

us, you’ll be amazed at what this technology can do for you and your

company!

Now, before we even get started, you’ll need to know the basics. First we’ll

review the ViewStation and all its components. Then, in the simplest terms

possible, we’ll explain your system’s network requirements.

Product Overview

The camera of the

ViewStation is embedded into

the system. That’s right – the

entire videoconferencing

system can sit on top a

standard TV monitor! It’s

pictured here along with:

• The Microphone Pod -

should be positioned

approximately 10’ from

the ViewStation

• The Remote Keypad –

has an infrared

connection with the

Polycom camera.

Polycom’s ViewStation, microphone, and remote keypad.

ViewStation’s dual-monitor

Configuration.

Your ViewStation may also include a second

monitor (called a dual-monitor configuration)

and may be attached to additional equipment

(called peripherals).

For more

information

call

408-402-9000

VSGi - Polycom ViewStation End-user Training Guide

End-User Training Guide: ViewStation

Network Review

ISDN-BRI

1. The ViewStation requires a network connection to ISDN-BRI (Integrated

Services Digital Network-Basic Rate Interface). In simplest terms, ISDN

is a digital network for transmitting voice, data, and video over a single

line. This service is commonly ordered from your telephone carrier.

• A single ISDN-BRI has two (B) Channels and (1) D Channel. The two

(B) channels carry user information at 64 kbps for a bandwidth of 128

kbps.

• Each additional ISDN line will increase the bandwidth capability of the

system by 128 kbps per line.

2. A Network Terminal Interface (NT-1) is required for each ISDN line that is

connected to the ViewStation. The NT-1 isolates the network from the

equipment and protects it from an electrical overload on the network.

Basic videoconferencing ISDN diagram.

Tips & Tricks #1

The ViewStation

checks the

configuration of the ISDN line

every time a user powers it on.

Checking the ISDN line normally

takes less than a minute. If your ISDN line is not properly

configured, the initial calling screen will display an

ISDN checking icon in addition to the standard icons.

ISDN checking icon.

For more

information

call

408-402-9000

VSGi - Polycom ViewStation End-user Training Guide

End-User Training Guide: ViewStation

IP Networ

Your ViewStation may also be connected to your

company’s LAN (Local Area Network) which uses IP

(Internet Protocol) technology. Every time you use

your e-mail or surf the Net, at work, you are using an

IP network.

If your ViewStation is connected to an IP network, the

upper right corner on your Main Calling Screen would

have “H.323” under the Polycom and ViewStation

logos.

“H.323” means your

ViewStation may be on

an IP network.

An example of a company deploying

videoconferencing over their IP network.

For more

information

call

408-402-9000

VSGi - Polycom ViewStation End-user Training Guide

ViewStation Remote Control

For assistance, call the

SGi Help Desk at

888-882-7378

VSGi - Polycom ViewStation End-user Training Guide

End-User Training Guide: ViewStation

Main Calling Screen.

Once you’ve familiarized yourself

with the buttons on the ViewStation

Remote Control (refer to p. 4), you

will be able to move around your

System Info

icon.

ViewStation’s screen.

SYSTEM INFORMATION SCREEN

1. Use the arrow buttons on the Remote Control and move

to the System Info icon.

2. Press the SELECT button (the oval button in the center

of arrows).

3. The System Information Screen will appear.

4. This screen provides the Video Number(s), Audio

System Information Screen.

MAIN CALLING SCREEN

When you turn on your ViewStation,

you will be greeted by the Polycom

Logo and the Main Calling Screen.

For more

information

call

408-402-9000

VSGi - Polycom ViewStation End-user Training Guide

End-User Training Guide: ViewStation

HOW TO PLACE A VIDEO CALL

The Polycom ViewStation can run over two different types of networks -

ISDN and IP.

Video Call icon.

Placing an ISDN Video Call

1. Use the arrow buttons on the Remote Control and move

to the Video Call icon.

2. Press the SELECT button (the oval button in the center of

arrows).

3. The Video Phone Screen will appear.

On screen, the ViewStation shows you status of

your video channel connection.

4. Using the numeric keypad

on your Remote, enter

your number. (Be sure to

input “1” before the area

code domestically and

“011” internationally.)

Note: Some calls require

the input of two ISDN

numbers.

5. Press the SELECT button

after numbers are entered

to place call.

Tips & Tricks #2

Here are some number inputting tips!

If the second number is one digit greater than the first, press the RIGHT arrow

when your screen is at the second dialing box.

If the second number is the same as the first, press the DOWN arrow when

your screen is at the second dialing box.

If you make mistakes during input use LEFT arrow to delete/backspace.

Tips & Tricks #3

Dialing Troubleshoot Tip: Due to ISDN network traffic at certain times networks

can become overloaded. Try your call at least three times. If your call still does

not connect, have the party you are calling initiate to you.

For more

information

call

408-402-9000

VSGi - Polycom ViewStation End-user Training Guide

End-User Training Guide: ViewStation

Placing an IP Video Call

1. Use the arrow buttons on the Remote Control and move to the Video Call

Box.

2. Press the SELECT button (the oval button in the center of arrows).

3. The Video Phone Screen will appear.

4. Using the numeric keypad on your Remote, enter the IP Address of the

ViewStation you are calling. IMPORTANT: To type “.”, press the right

arrow button.

5. Press the SELECT button after numbers are entered to place call.

The System Information Screen will provide your ViewStation’s IP address.

For more

information

call

408-402-9000

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