Polycom CX7000 series Service manual

1.1 |August 2012 |1725-82843-001/C

Administrator’s Guide

for Polycom®CX7000 Systems

Polycom, Inc.

6001 America Center Drive

San Jose CA 95002

USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or

mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing

includes translating into another language or format.

As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the

software contained within its products. The software is protected by United States copyright laws and international

treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound

recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not

responsible for printing or clerical errors. Information in this document is subject to change without notice.

Trademark Information

Polycom®, the Polycom “Triangles” logo, and the names and marks associated with Polycom’s products are

trademarks and/or service marks of Polycom, Inc., and are registered and/or common-law marks in the United

States and various other countries.

Other product and corporate names may be trademarks of other companies and are used only as a fair use

reference without intent to infringe.

Patent Information

The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent

applications held by Polycom, Inc.

Customer Feedback

We are constantly working to improve the quality of our documentation, and we would appreciate your feedback.

Please send email to videodocumentati[email protected].

Polycom, Inc. iii

Contents

Introducing the Polycom CX7000 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Installing the Polycom CX7000 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Preparing Your Network for Installation . . . . . . . . . . . . . . . . . . . . . . . . . 2

Preparing Your Meeting Room for the Polycom CX7000 System . . . . . 3

Positioning the Polycom CX7000 System . . . . . . . . . . . . . . . . . . . . . . . . . 3

Setting Up the Polycom CX7000 System Hardware . . . . . . . . . . . . . . . . 3

Positioning Your Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Powering the System On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Configuring the Polycom CX7000 System Software . . . . . . . . . . . . . . . . 5

Polycom CX7000 Indicator Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Monitors and Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Connecting Monitors to a Polycom CX7000 System . . . . . . . . . . . . . . . . 9

Customizing the Display Behaviors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Connecting Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Microphones and Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Customizing Your Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Customizing Your Microphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Accessing Administrator Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

System Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

LAN Status Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Configuring Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Configuring Exchange Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Keeping Your Software Current . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Updating the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Installing an Earlier Software Version . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Updating the Microsoft Online Services Sign-in Assistant . . . . . . . . . 22

Statistics and Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Viewing System Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Viewing System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Administrator’s Guide for Polycom CX7000 Systems

iv Polycom, Inc.

Collecting System Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Collecting Call Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Managing the System Remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Solving Audio and Video Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Viewing Call Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Resetting the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Recovering from Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Configuration Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Test Audio Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Exchange Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Software Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Call Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Reset System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

System Back Panel View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Polycom, Inc. 1

Administrator’s Guide for Polycom CX7000 Systems

Version 1.1

The Administrator’s Guide for Polycom CX7000 Systems is for administrators

who need to configure, customize, manage, and troubleshoot Polycom

CX7000 systems. Please read the Polycom CX7000 system documentation

before you install or operate the system. The following related documents for

Polycom CX7000 systems are available from

www.polycom.com/videodocumentation:

•Setting Up the Polycom CX7000 System, which describes how to set up the

hardware

•User’s Guide for Polycom CX7000 Systems, which describes how to perform

video conferencing tasks

•Release Notes for Polycom CX7000 Systems

For support or service, please contact your Polycom distributor or go to

Polycom Support at support.polycom.com.

Introducing the Polycom CX7000 System

The Polycom CX7000 series provides high-definition (HD) voice, video, and

content for small to medium conference rooms (4 - 8 participants). The

Polycom CX7000 systems can send and receive high-definition (720p) video

in point-to-point calls and VGA video in multipoint calls.

Polycom CX7000 is designed for use within a corporate environment running

Microsoft Exchange Server and Microsoft Lync Server. The Polycom CX7000

system is not supported for use over a VPN or a Remote Access Point.

Administrator’s Guide for Polycom CX7000 Systems

2Polycom, Inc.

Installing the Polycom CX7000 System

Preparing Your Network for Installation

1Ensure that your corporate network environment is running one of the

following:

—Microsoft Exchange Server 2010 or 2007 with the auto-discover service

enabled

—Microsoft Lync Server 2010 with the auto-discover service enabled

2Ensure that your network provides adequate bandwidth for video

conferencing. Video calls at 720p resolution require the following call

speeds:

—Minimum for 720p calls: 1.5 Mbps

—Recommended for 720p calls: 2 Mbps or greater

3If the CX7000 System will sign in to a domain account, do the following

for each system before you start the system and run the setup wizard.

—Ensure that the system’s account is placed into an appropriate

Organizational Unit (OU).

—Ensure that the system’s account has an appropriate policy applied

that ensures that no login scripts are run, no software is installed, and

the software whitelist is not modified.

—Disable the User must change password at next logon setting.

—Enable the Password never expires setting.

—Make a note of the domain, domain account name, and the password

for each system.

—Create an Exchange user or room mailbox for the domain account.

»If you create a room mailbox, right click the room account and

select Properties > Resource Information, and ensure that the

Delete Comments option is unchecked.

4Create a Lync account for each system.

For Office 365 accounts, the initial temporary password must be changed

before you can use the account with the CX7000 system.

Only single Active Directory forest topology is supported

Administrator’s Guide for Polycom CX7000 Systems

Polycom, Inc. 3

Preparing Your Meeting Room for the Polycom CX7000 System

•Ensure that the room has a wired ethernet connection. Wireless operation

is not supported.

•If the meeting room requires a key card for access, ensure that the users

who need to use the room have the appropriate access cards.

•Ensure that the room has good lighting. Diffused cool white fluorescent

lighting works best.

•If the room has windows, consider covering them with blinds. Place the

camera so that it points away from windows.

•Use light blue for wall colors. Avoid dark or vivid wall colors.

Positioning the Polycom CX7000 System

The Polycom CX7000 system can be set up in multiple ways. When used with

furniture such as a pedestal or wall mount, the system fits into a bracket on the

back of the display. The system can also be placed in a cart or on a table.

To position the system:

>> Position the system so that the camera does not face toward a window or

other source of bright light. Leave enough space to connect the cables

easily. Place the camera and display together so that people at your site

face the camera when they are looking at the display.

If you need to position the system horizontally, remove the stand and install

the self-adhesive feet.

Setting Up the Polycom CX7000 System Hardware

Set up the Polycom CX7000 system using the printed instructions provided in

the box with the system. You can also find an electronic version of the system

setup sheet at www.polycom.com/videodocumentation.

Note that HDMI input is not supported in this release.

Caution. Risk of Electric Shock. To reduce the risk of personal injury or damage to

the equipment, do not use screws longer than those supplied (M4x16, 8.00 mm

maximum head diameter) to reconnect the stand to the system.

Administrator’s Guide for Polycom CX7000 Systems

4Polycom, Inc.

Positioning Your Microphone

The Polycom CX7000 system uses a built-in echo canceller which

automatically adjusts the audio to prevent the sound of far-end voices from

being sent back to the far end. The system is designed to provide excellent

audio in small to medium conference rooms. A number of factors can affect

audio quality including the volume of the system, the sensitivity of the

microphone, the acoustic qualities of the room, and the acoustic qualities of

any audio devices that combine microphone and speakers.

For best audio results, follow these guidelines:

•Place the microphone and speakers as far apart as possible, especially if

you are using external speakers and the Polycom microphone array.

•For best microphone performance, place the microphone no more than 1

meter from the person who is speaking. Speaking too far from the

microphone can keep the far end from hearing you.

•For most effective echo cancellation, keep the volume on your system’s

speakers at a moderate level. Excessive volume can cause audio problems

such as clipping or echo.

•Place the microphone on the meeting table so that each meeting

participant is closer to the microphone than the loud speakers.

•To avoid undesirable sound transfer, avoid placing the microphone and

the loud speakers on the same table.

Powering the System On and Off

Connect power and power on the Polycom CX7000 system after you have

connected all of the equipment that you will use with it. Make sure that the

system is powered off before you connect devices to it.

To power on the Polycom CX7000 system:

>> Press the power button on the front of the system.

The Polycom splash screen is displayed within about 10 seconds.

To power off the Polycom CX7000 system:

>> Do one of the following:

—Press and hold the power switch on the front of the system for two

seconds.

—Click Options > Configuration > Advanced Settings >

Reset System, and then click Shut Down.

—From the Home screen, click Options > Shut Down.

Administrator’s Guide for Polycom CX7000 Systems

Polycom, Inc. 5

Note that, to use this option, the Preferences > Hide Shut Down

Option from users setting must be disabled.

After turning the power off in this way, wait at least 15 seconds before you

unplug the system from its power source.

Configuring the Polycom CX7000 System Software

When you power on the Polycom CX7000 system for the first time, the setup

wizard runs automatically to help you configure the required settings. After

you run the setup wizard, administrators can view or change the system’s

configuration.

1Power the system on. The setup wizard runs automatically.

2Choose the language to use.

3Configure the settings on the Location screen.

4Configure the settings on the Network screen.

Setting Description

Time Format Specifies your format preference for the time display.

Time Zone Specifies the time zone for this location.

Power Frequency Specifies the power line frequency for your system. In most

cases, the system defaults to the correct power line

frequency, based on the video standard used in the country

where the system is located. This setting allows you to adapt

the system in areas where the power line frequency does not

match the video standard used. You may need to change this

setting to avoid flicker from the fluorescent lights in your

conference room.

Keyboard Layout Specifies the language layout of the keyboard attached to the

system.

Setting Description

Obtain an IP address

automatically Specifies that the system gets an IP address automatically.

Use the Following IP

Address Specifies that the IP address is not assigned automatically.

IP Address Specifies the IP address to use for this system.

Subnet Mask Specifies the subnet mask for this system.

Default Gateway Specifies the gateway IP address to use If the system does

not automatically obtain one.

Administrator’s Guide for Polycom CX7000 Systems

6Polycom, Inc.

5On the System page, specify the sign-in mode to use when the system

signs in to the Lync server. The sign-in mode you choose determines the

settings available on the System page.

6Configure the settings on the System page for the sign-in mode you

chose.

—To use Standalone sign-in mode, configure these settings.

Obtain DNS server

address automatically Specifies that the system gets a DNS address automatically.

Use the following

DNS server address Specifies that the DNS address is not assigned automatically.

Preferred DNS server Specifies the DNS address to use for this system.

Alternate DNS server Specifies an alternate DNS address to use for this system.

Setting Description

Lync Sign-in Address Lets you specify the Lync address for the system.

User Name Lets you enter the user name for the Lync account

assigned to this system.

Password Lets you enter the password for the Lync account

assigned to this system.

Specify Lync server Lets you choose whether to enter the Lync Server name

manually.

Lync Server Name Specifies the Lync server to use.

Specify time server Lets you choose to enter the time server name or IP

address manually.

If you do not specify a time server name or address, the

system first attempts to use DNS SRV to find the time

server address and then attempts to use

time.windows.com

as the time server.

Time Server Name Specifies the time server to use.

Install certificate from

USB drive Lets you install a Root CA certificate.

To install CA certificates on systems using Standalone

Sign-in mode:

1 Create a folder named certchain on a USB drive,

and copy the certificates to that folder.

2 Go to the System settings page, and attach the

USB drive to the system.

3 Choose Install certificate from USB drive.

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