Polycom CX5000 Quick reference guide

Polycom

CX5000

Deployment Guide

January 2010 Edition

Polycom P/N: 1725-31217-001 Rev. C

2| Polycom CX5000 User’s Guide

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license to these patents, trademarks, copyrights, or other intellectual property.

Polycom CX5000 Deployment Guide | Page 3

Contents

Contents.......................................................................................................................................... 3

Regulatory Information................................................................................................................. 3

Introduction.................................................................................................................................... 4

Polycom CX5000 Documentation ............................................................................................ 4

Polycom CX5000 Graphical User Interface.............................................................................. 4

Device Configuration ..................................................................................................................... 7

System Requirements for the Polycom CX5000 Device Computer.......................................... 7

Installing the Polycom CX5000 Device Management Tool...................................................... 7

Connecting the Polycom CX5000 Device to the Computer...................................................... 7

Using CX5000Manage.exe....................................................................................................... 8

Configuring the Polycom CX5000 Device ............................................................................. 10

Common Configuration Tasks................................................................................................ 15

Device Management Best Practices ............................................................................................ 19

Security Best Practices................................................................................................................. 20

Deployment Best Practices.......................................................................................................... 20

Deployment Scenarios ............................................................................................................ 20

Troubleshooting Techniques....................................................................................................... 23

User Troubleshooting Guide................................................................................................... 23

Interpreting the Diagnostics Logs........................................................................................... 27

Known Tools Issues................................................................................................................ 33

Support.................................................................................................................................... 34

Safety Notices................................................................................................................................ 34

Regulatory Information

Regulatory information for the countries in which thePolycom ® CX5000 is approved for use can be

found in the Polycom ® CX5000 Regulatory Manual, which is shipped with the Polycom CX5000

product and is also available online at

http://www.polycom.com/global/documents/support/user/products/voice/Polycom_CX5000_Regulator

y_Manual_All_Languages.pdf .

4| Polycom CX5000 User’s Guide

Introduction

When you want to meet with people who are geographically separated, video conferencing gives you a

greater sense of immediacy than a conventional telephone conference call. The Polycom®CX5000 is a

next generation video conferencing system that provides a comprehensive conferencing experience

through the use of 360 degree video and active speaker detection.

Figure 1.A Polycom CX5000 conference in session

Polycom CX5000 Documentation

The following documentation is available for the Polycom CX5000. You can find the documents

provided inside the Polycom CX5000 package or visit the Polycom Web site.

•Polycom CX5000 Release Notes Covers product limitations and workarounds.

•Polycom CX5000 Quick Reference Card Provides quick visual reference to the tasks most

commonly performed with Polycom CX5000 (provided inside the Polycom CX5000 package).

•Polycom CX5000 Setup Guide Designed for getting the device out of the box and running:

explains how to install, configure, and begin using Polycom CX5000 (provided inside the

Polycom CX5000 package).

•Polycom CX5000 Users Guide Covers using Polycom CX5000 as a conference phone and in

conjunction with Microsoft Office Live Meeting 2007 and Microsoft Office Communicator 2007.

•Polycom CX5000 Deployment Guide Covers Polycom CX5000 settings, as well as information

about how to implement automatic updates to the device.

Polycom CX5000 Graphical User Interface

This section describes the top-level screens of the Polycom CX5000 graphical user interface (GUI).

Polycom CX5000 Deployment Guide | Page 5

Touch Screen

The Touch screen (see Figure 2) is the screen that is displayed when the Polycom CX5000 device

starts up. This screen contains status indicators (in the upper-right corner), a backspace key to erase

previously-entered digits in on-hook dialing (just below the status indicators), and the keypad.

From left to right, the status indicators show whether an external dial pad is connected, whether the

Polycom CX5000 device is connected to a computer via USB, whether a phone line is connected to the

Polycom CX5000 device, and whether there is an Ethernet connection to the Polycom CX5000 device.

Figure 2. Touch Screen

Informational Screen

The Informational screen (see Figure 3) is displayed when you press the Information button that is

to the right of the display panel. Besides the status indicators described in the previous section, the

Informational screen contains icons for four additional screens: Tutorial, Diagnostics, Info, and Speed

Dial (viewing the icons left to right, and top to bottom). Press an icon to see the screen it represents.

The Tutorial icon opens the Tutorial screen, which contains a list of four tutorials on various aspects of

using the Polycom CX5000 device. The tutorial subjects are: Quick Start, Call Handling, External Dial

Pad, and Satellite Microphones.

The Diagnostics icon opens the Diagnostics screen (discussed in the next section), which provides

information about the health of the Polycom CX5000 device.

The Info icon opens the Info screen, which displays the device serial number, and firmware and

software versions.

The Speed Dial icon opens the Speed Dial screen, which lists the phone numbers that can be speed-

dialed. This list is empty until speed dialing numbers are configured for the device. For more

information, see Pre-Programmed Speed Dials.

6| Polycom CX5000 User’s Guide

Figure 3. Informational Screen

Diagnostics Screen

The Diagnostics screen (see Figure 4) displays four icons that represent the main subsystems of a

Polycom CX5000 device. (This screen also displays the previously discussed status indicators.) From

left to right and top to bottom, the icons represent audio subsystem diagnostics, video subsystem

diagnostics, systems diagnostics, and network subsystem diagnostics.

Figure 4. Diagnostics Screen

Polycom CX5000 Deployment Guide | Page 7

Audio subsystem diagnostics include audio health (Pass or Fail), whether satellite microphones are

connected, the currently most active microphone, and active media.

Video subsystem diagnostics include the camera ID, camera health (Pass or Fail), white balancing

settings, lighting frequency, and active media.

System diagnostics include the URL of the update server, the current time, the time of the last update,

the time zone, and system health (Pass or Fail).

Network subsystem diagnostics include the IP address for the Polycom CX5000 device, subnet mask,

the IP address of the default gateway, and the IP address of the DNS server.

If you encounter problems with a Polycom CX5000 device, the hardware diagnostics screens (audio,

video, and system) should be the first place you check.

Device Configuration

This section summarizes the device configuration functionality of Polycom CX5000.

System Requirements for the Polycom CX5000 Device Computer

Operating system: Windows XP™ SP2, 32 bit edition or Windows Vista™, 32 or 64 bit edition

CPU Speed: 2.0 GHz or faster

RAM: 2 GB or more

Video card RAM: 128 MB or more

Microsoft®Office InfoPath®2003 or Microsoft®Office InfoPath®2007 (to edit the device

configuration)

USB 2.0 port

Installing the Polycom CX5000 Device Management Tool

Before you can configure the Polycom CX5000 device you must install the Polycom CX5000 Device

Management Tool,CX5000.msi. You can obtain CX5000.msi from Polycom CX5000 support page .

By default,CX5000.msi installs the End-User License Agreement (EULA) to the

%ProgramFiles%\Polycom CX5000\ directory, and creates one directory—Device Management —

under this directory.

CX5000.msi copies the following files to the Polycom CX5000\Device Management\ directory.

•CX5000Manage.exe—The Polycom CX5000 device configuration tool. The current version of

this tool is in English only. Usage of this tool is described below in Using CX5000Manage.exe.

•DeviceConfig.xsn—The Office InfoPath template for Polycom CX5000 configuration.

•DefaultConfig.xml—An example XML file for configuring the device.

Connecting the Polycom CX5000 Device to the Computer

To configure and manage the Polycom CX5000 device using CX5000Manage.exe, plug the Polycom

CX5000 device's USB cable into an available USB port on the computer (shown in Figure 5, below).

USB 2.0 is required.

8| Polycom CX5000 User’s Guide

Figure 5. Plug the Polycom CX5000 USB cable into a port on the computer

Note

CX5000Manage.exe supports only one Polycom CX5000 device plugged into

the computer at a time.

Using CX5000Manage.exe

CX5000Manage.exe is typically used with a switch that specifies one of three possible modes: image

mode, diagnostic mode, and configuration mode. Tables 1, 2, and 3 below describe the mode

commands and show the syntax for each. Image mode commands are used to update the firmware

images of the Polycom CX5000 device's operating system or boot loader, or to download a new

configuration. Diagnostic mode commands are used to send diagnostic logs to the image update server.

Configuration mode commands are used for a variety of purposes, including resetting the password,

setting the device time, and uploading a device configuration to the image update server.

All but two operations prompt the user for the Polycom CX5000 password. The operations that do not

require a password are listed here.

CX5000Manage.exe -help

CX5000Manage.exe -m:diag -l:flush

Polycom CX5000 Deployment Guide | Page 9

For clarity, Tables 1, 2, and 3 show only the switches used with CX5000Manage.exe. A complete

command must include CX5000Manage or CX5000Manage.exe with the applicable switch, as in the

following example.

CX5000Manage <switch>

CX5000Manage.exe <switch>

Table 1. Image mode commands

Switch Description

-m:img -help Shows usage and flags of the image mode

-m:img -i:nk -f:<file path to nk.bin> -s:<file path to

nk.cat>

Performs a USB image update of Nk.bin, the operating system of the

Polycom CX5000 device.

-m:img -i:EBOOT -f:<file path to CPUEBOOT.bin> -

s:<file path to CPUEBOOT.cat>

Performs a USB image update of Cpueboot.bin, the boot loader of

the Polycom CX5000 device.

-m:img -i:config -f:<file path to rtconfig.xml> Downloads a new configuration file to the Polycom CX5000 device.

The device must be rebooted before the new configuration takes

effect.

After performing any of the image mode commands you must reboot the Polycom CX5000 device.

You can do this by using the CX5000Manage boot command as shown in the following command.

CX5000Manage.exe m:cfg -r

Table 2. Diagnostic mode commands

Switch Description

-m:diag -help Shows usage and flags of the diagnostic mode.

-m:diag -l:flush Flushes diagnostics to the image update server. The exact location

will be referenced in future documentation for the Microsoft®Office

Communications Server 2007 Update Service.

You will not be prompted for a password for this operation.

Table 3. Configuration mode commands

Switch Description

-m:cfg -help Shows usage and flags of the configuration mode

-m:cfg -t:now Sets the time of the Polycom CX5000 device with the time on the

computer.

-m:cfg -r Reboots the device.

-m:cfg -p Sets the password for the device. The factory default password is

78491.

-m:cfg -q:cfgparseresult Queries the parser result after a new configuration is downloaded to

the device.

-m:cfg -f:rtconfig.xml Uploads the Polycom CX5000 device configuration file to a server

share on the Office Communications Server 2007 Update Service.

Note

The factory-set default password is 78491.

10| Polycom CX5000 User’s Guide

Configuring the Polycom CX5000 Device

This section describes how to apply new settings to a Polycom CX5000 device.

Before starting, make sure that you have a supported version of Microsoft Office InfoPath installed—

Office InfoPath 2003 or Office InfoPath 2007.

To apply new settings to a Polycom CX5000 device

•In the %ProgramFiles%\Polycom CX5000\DeviceManagement\ directory, double-click

DeviceConfig.xsn to launch the InfoPath form. The figure below shows a portion of this form.

•After you change the settings to suit your particular installation, save the configuration (as

RTConfig.xml, for example) to the same directory as CX5000Manage.exe. The section following

this procedure provides details of the InfoPath configuration form.

•Open a command prompt, change the directory to the %ProgramFiles%\Polycom

CX5000\DeviceManagement\ directory, and type the following command line.

CX5000Manage.exe -m:img -i:config -f:RTConfig.xml

•Check for any XML parsing errors by running this command.

CX5000Manage.exe -m:cfg -q:cfgparseresult

•If there are no errors, proceed to the next step. Otherwise fix the errors and repeat from step 3.

•Reboot the device by running this command line.

CX5000Manage.exe -m:cfg -r

The following tables provide details about the configuration changes that you can make in the InfoPath

configuration user interface.

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