Plantronics SupraPlus CS351N User manual

4 Easy Steps

The fastest way to set up your Plantronics

SupraPlus®Wireless Headset System

Plantronics SupraPlus Wireless S ETUP GUIDE

Base Power

Adapter

SupraPlus

Wireless

Headset

Base

SupraPlus

Wireless

Headset

HL10

Automatic

Handset Lifter*

*Not included in all congurations

2Plantronics SupraPlus Wireless Setup Guide

HL10 Automatic

Handset Lifter HL10

User Guide

PLANTRONICS SUPRAPLUS WIRELESS PACKAGE CONTENTS

SupraPlus Wireless With Automatic Handset Lifter** Adds:

Extender

Arm

Ringer

Microphone

Adapter for

Nortel i2004

Phones

HL10 Additional Parts Kit (if needed)

Please refer to the separate Safety Instructions for important product safety information prior

to installation or use of the product.

**Automatic Handset Lifter is bundled with certain SupraPlus Wireless congurations and also available

separately.

Accessories are available separately.

Monaural

Noise-Cancelling

Headset*

Binaural

Noise-Cancelling

Headset*

R e m o v a b l e

Comfort Pad

A l t e r n a t i v e

Ear Cushions

Telephone

Cord

A C C h a r g e r

Base

Setup Guide

4 Easy Steps

The fastest way to set up your Plantronics

SupraPlus®Wireless Headset System

Plantronics SupraPlus Wireless SG

*One model included in each package–all available models shown.

Questions? For fast, efficient Technical Support call: 800-544-4660 Ext. 5538

A. Adjust the Headband

1. To adjust the headband, lengthen or shorten

the band until it ts comfortably. The clickstop

feature keeps the headband securely adjusted.

Position the headset receivers so that the foam

cushions sit comfortably over the center of your

ears.

2. On models with only one receiver, position the

stabilizer T-bar above your ear.

3. For a tighter t, gently pull the opposite ends of

the headset inward as shown.

B. Adjust the Mouthpiece

1. Carefully bend and shape the boom with both

hands as shown. Avoid bending or twisting the

boom near the microphone or earpiece.

2. Position the clickstop turret and boom so that the

microphone is two nger-widths from the corner

of your mouth.

3. Make sure the front of the microphone faces your

mouth. If necessary, twist the micophone slightly

so it’s in the proper position. Do not use forceful

twisting motions or try to turn the microphone

completely around.

ADJUST FIT

STEP

50.8 mm

front back

4Plantronics SupraPlus Wireless Setup Guide

STEP

2CONNECT BASE TO DESK PHONE

Use Conguration A if:

You will use the Automatic Handset Lifter

or…

Your phone does NOT have built-in headset functionality (no Headset button).

Conguration A

2. Plug the short black Phone Cable that

is pre-installed on the Headset Base into

the now-open handset port [A] on the

desk phone.

1. Unplug the handset coil

cord from the desk phone

handset port [A], then plug it

into the handset port [B] on the

Headset Base.

Handset

Coil Cord Handset

Headset Base

(bottom view)

It is important for correct and safe operation that the base cord is installed into the proper jack of

your telephone. Follow these instructions carefully, especially if your telephone has two jacks where

the handset was attached. Be sure to note or mark which jack was used for the handset.

Questions? For fast, efficient Technical Support call: 800-544-4660 Ext. 5538

Use Conguration B if:

You will NOT use the Automatic Handset Lifter

and…

Your phone has built-in headset functionality (a Headset button).

HANDSET port or HEADSET port?

You should only use the headset port if you will NOT be using the Automatic Handset

Lifter AND you have a pre-programmed Headset button on your phone.

In this conguration you MUST press both the Headset button on your phone

AND the Call Control Button on the headset to answer/end calls.

1. Plug the short BLACK Phone

Cable that is pre-installed on

the Headset Base into the

Headset port [C] on the

desk phone.

Conrm there is

a “HEADSET” button

on your phone

Conguration B

Headset Base

(bottom view)

6Plantronics SupraPlus Wireless Setup Guide

CONNECT POWER AND CHARGE HEADSET

STEP

Insert into YELLOW labeled power

connection on Headset Base as

shown to charge.

Headset Base

(bottom view)

Base

Power

Adapter

1. Plug the Base Power Adapter into a wall outlet, then plug the power cord into the YELLOW

labeled connector on the bottom of the Headset Base. The RED Power light on the left

front of the Headset Base will turn on. (See illustration on page 13.)

A. Connect Headset Base to power outlet

1. Slide the earpiece with microphone into the charging cradle as shown below.

2. Gently press down on the earpiece until fully seated into the cradle. The AMBER Charge

Status light on the base will ash to indicate the headset battery is charging. (See

illustration on page 13.) A solid light indicates full charge. A full charge will take

approximately 3 hours.

B. Charge the Headset for at least 20 Minutes before using

Questions? For fast, efficient Technical Support call: 800-544-4660 Ext. 5538

Why use a handset lifter? The lifter greatly simplies using

a headset with your desk phone. It lets you answer and

end calls without being near your phone.

INSTALL AUTOMATIC HANDSET LIFTER

STEP

FIRMLY press Lifter power

cord into RED labeled port

on Headset Base.

Automatic

Handset Lifter

Headset Base

(bottom view)

The HL10™ Automatic Handset Lifter is included with certain SupraPlus Wireless congura-

tions and is also available separately. See www.plantronics.com/SupraPlusWireless for a

complete list of accessories.

1. Verify that the base-to-desk phone cable is connected to the handset port of the desk

phone, and not the headset port (Refer to Step 2, Conguration A).

2. FIRMLY PRESS the Handset Lifter power cord into the RED labeled port to ensure a

complete connection.

A. Connect Handset Lifter power cord to Headset Base

8Plantronics SupraPlus Wireless Setup Guide

2. While wearing your headset slide the Handset Lifter Arm under the handset until the

lifter base touches the side of the phone.

3. Slide the Lifter up to where it nearly touches the handset earpiece.

Slide Lifter under

handset, then up

toward the ear piece

B. Determine Lifter position and height setting

Lifter viewed

from back Start with Lifter

Height Switch in

lowest position

Handset Lifter Arm

4. Press the Call Control Button on the headset. This will activate the Handset Lifter and

lift the handset from the phone.

If you hear a dial tone, the lifter height is set correctly and needs no adjustment.

Press the Call Control Button to return the handset to the cradle. Please continue

with section D “Mount the Lifter in permanent position” below. If you do not hear

a dial tone continue with section C.

1. Set the Lifter Height Switch to the lowest setting.

Call Control

Button

Questions? For fast, efficient Technical Support call: 800-544-4660 Ext. 5538

C. If you do not hear a dial tone

If you do not hear a dial tone, the Lifter may not be raising the handset high enough

or the Conguration Dial may need adjusting.

1. Check the Lifter height adjustment by moving the Lifter Height Switch to a higher

position. See Section B and repeat steps 2 through 4 .

If you hear a dial tone, the lifter height is now set correctly. Please continue with

the next section “Mount the Lifter in Permanent Position”.

2. If you still cannot hear a dial tone, you

will need to change the setting on

the Conguration Dial. Using a coin or

paperclip, turn the Conguration Dial

to a dierent setting until you hear a

dial tone. If you still cannot hear a dial

tone, please call Technical Support at

800-544-4660 Extension 5538.

Conguration

Dial

Position Indicator

Multiple settings might work with your phone; however, only one is the

optimal position.

If your handset falls o the phone base or does not re-

turn to its cradle when lowered, you will need to attach

the Extender Arm to the Lifter as described in the HL10

Additional Parts Kit.

Use the Extender Arm to Stabilize Handset

(if needed)

Note: If the side of the phone is curved, the protective cover on the side can be left on to improve fit.

1. Remove the protective strips from the three mounting tapes on the underside of the Lifter.

2. GENTLY place the Lifter on the desk phone in the optimum position as determined above.

Test the Lifter to verify positioning by pressing the Call Control Button on your headset to

activate the Lifter and listen for a dial tone.

3. Press FIRMLY to adhere the Lifter to the desk phone.

D. Mount the Lifter in permanent position

10 Plantronics SupraPlus Wireless Setup Guide

USING YOUR SUPRAPLUS WIRELESS HEADSET

WITH YOUR DESK PHONE

Placing, Answering, or Ending Calls on your Desk Phone

Desk phone

Conguration

ALL phones with

Handset Lifter

Phones WITHOUT Headset

button and NO Handset

Lifter

Phones WITH Headset button

and NO Handset Lifter

To place a call 1. Press Call Control Button

2. Dial number

1. Press Call Control Button

2. Remove handset from cradle

3. Dial number

1. Press Call Control Button

2. Press Headset button on phone

3. Dial number

To answer a call 1. Press Call Control Button 1. Press Call Control Button

2. Remove handset from cradle

1. Press Call Control Button

2. Press Headset button on phone

To end a call 1. Press Call Control Button 1. Press Call Control Button

2. Place handset back on cradle

1. Press Call Control Button

2. Press Headset button on phone

For your safety, do not use headset at high volumes for extended periods of time. Doing so

can cause hearing loss. Always listen at moderate levels. For more information on headsets

and hearing visit: www.plantronics.com/healthandsafety

If the headset is charged and the base is connected to power, the headset is automatically on.

The SupraPlus Wireless does not have an ON/OFF button.

Powering the Headset on and o

If your desk phone has a volume control, set it to mid-range.

To mute headset, press the mute button

straight in. Press again to unmute.

Talk indicator light on base will ash while

muted.

You will hear 3 rapid beeps every 15 seconds

to indicate that mute is on.

Muting a Call

Volume settings are pre-set at the factory and for most phones will not require

adjustment. To ensure settings are correct for your phone, make a test call. If

you can not hear or be heard clearly, refer to the volume adjustments on the

following pages.

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