Plantronics CS500 Series User manual

CS510A™/CS520A™

Wireless headset system

User guide

ContentsContents

Welcome 3

What’s in the box 4

Base and headset basics 5

Accessories 6

Headset set-up 7

Connect your desk phone 8

Connect the power 8

Charge the headset 8

Connect and conﬁgure your desk phone 9

Desk phone (standard) 9

Check conﬁguration and make a test call 10

Desk phone plus HL10 lifter (sold separately) 11

Desk phone plus EHS cable 13

Position your base 14

Your headset 15

Headset controls 15

Talk time 15

Battery 16

Muting your headset during a call 16

Adjusting your headset volume 16

Out of range warning tones 16

Your base 17

Base phone button and switches 17

Subscription button 17

Wideband/narrowband switch 18

Auto answer switch 18

Daily use 19

Place an outgoing call 19

Answer an incoming call 19

Conference up to three additional headsets 19

Troubleshooting 20

Headset 20

Desk phone 20

Welcome

Congratulations on purchasing your new Plantronics product. This guide contains instructions

for setting up and using your CS510A/CS520A wireless headset system.

Please refer to the separate safety instructions for important product safety information prior

to installation or use of the product.

What’s in the box

Telephone interface cable

Power supply

Base Headset

Model WH350A (binaural) shown -

Model WH300A (monaural) available

Base and headset basics

1 Call/mute LED

2 Power on/subscription LED

3 Charging LED

4 Subscription button

5 Narrowband/wideband switch

6 Power jack

7 Handset lifter/EHS cable jack

8 Telephone interface cable jack

9 Auto answer switch

10 Listening volume dial*

11 Speaking volume dial*

12 Conﬁguration switch*

* For installation set-up 1211

58 9

BACK

FRONT

Headset overview

1 Headband

2 Volume down button

3 Headset LED

4 Volume up button

5Call button

6 Mute button

7Microphone

BOTTOM

Base overview

Accessories

1 Electronic hookswitch cable (EHS) Electronically takes your desk phone handset off the hook.

Enables remote call answer/end with your headset.

2HL10™ lifter Automatically lifts handset and returns it to the cradle. Enables remote call

answer/end with your headset

Headset set-up

Your headset comes fully assembled. You can adjust the headband for a bet-

ter ﬁt and the mouthpiece for optimal performance.

Adjust the headband

1 To adjust the headband, lengthen or shorten the band until it ﬁts comfortably. The click-stop

feature keeps the headband securely adjusted.

2 Position the headset so that the foam ear cushion(s) sit comfortably over the centre of your

ear(s). For the C510 headset, position the stabiliser T-bar above your ear.

3 For a tighter ﬁt, gently pull the opposite end of the headset inwards as shown.

Adjust the mouthpiece

1 Carefully bend and shape the boom with both hands as shown. Avoid bending or twisting the

boom near the microphone or earpiece.

2 Position the click-stop turret and boom so that the microphone is two ﬁnger widths from the

corner of your mouth.

50.8

front back

50.8

front back

This section describes how to connect the base to your desk phone.

Connect the power

Plug one end of the power supply into the power jack on the back of the base and the other end

into a working power outlet. The power on LED will be solid white.

Charge the headset

Place the headset in the charging cradle. The charging LED on the base will ﬂash green when

charging and turn solid green when the headset is fully charged. Charge for at least 20 minutes

prior to the ﬁrst use. A full charge takes 3 hours.

NOTE The product has a replaceable battery. Contact Plantronics for replacement information.

Connect your desk phone

Connect and conﬁgure your desk phone

There are three set-up options for connecting the CS510A/CS520A to your desk phone. Select

one of the following and continue.

• Desk phone (standard)

• Desk phone + HL10 lifter (sold separately)

• Desk phone + EHS cable (sold separately)

NOTE If you will be using a standard desk phone set-up or a desk phone with an HL10 lifter, continue

below. If you will be using the desk phone with an EHS cable, refer to Desk phone plus EHS cable

section in this guide. For further installation information, refer to the EHS Getting Started guide that

came with your EHS cable or at plantronics.com/accessories.

Desk phone (standard)

1 Connect one end of the telephone interface cable to the back of the base.

2 Disconnect the handset coil cord from the desk phone and re-connect it to the telephone

interface cable junction box.

3 Connect the remaining end of the telephone interface cable into the open handset port on the

desk phone.

NOTE Your desk phone handset will continue to work; it’s just hooked up differently.

USE

NOTE If your phone has a built-in headset port, you should only use the headset port if you will not

be using the HL10 lifter. In this conﬁguration, you must press both the headset button on your phone

and the call control button on the headset to answer or end calls.

10101010

Check conﬁguration and make a test call

1 If your desk phone has a volume control, set it to mid-range.

2 Look at the bottom panel of your base and make sure the default settings are correct. Set your

desk phone’s volume as well.

listening volume dial ( ) = 3 and speaking volume dial ( ) = 3

conﬁguration switch = A

desk phone volume = mid-range

3 Remove the handset from the desk phone cradle.

4 While wearing your headset, press the call button on the headset.

5 If you do not hear a dial tone, adjust the conﬁguration switch (A-G) until you do.

NOTE For most phones, these factory default settings will sound the best.

6 Dial a test call from the desk phone. If needed, ﬁne-tune the volume with the headset volume

controls. You can also adjust the desk phone speaking and listening volumes on the bottom of

the base.

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