Plantronics Blackwire C720M User manual

Blackwire®C710M™/C720M™

Corded USB headset with Bluetooth®

User guide

ContentsContentsContents

Welcome 3

What’s in the package 4

Headset features 5

Accessories/Spares 6

Using your headset 7

Inline controls 7

Wearing the headset 8

Connect and make a PC call 9

Make a call with Microsoft Lync®/Ofﬁce Communicator 9

Pair and make a mobile call 11

Pair and make a call with your mobile phone 11

Pair a new device 12

Charge your headset 12

Advanced features 14

Optional Plantronics Spokes software 18

Useful tips 21

Troubleshooting 22

Welcome

Congratulations on purchasing your new Plantronics product. This user guide contains

instructions for setting up and using your Blackwire C710M/C720M Bluetooth headset.

Please refer to the separate safety instructions for important product safety information prior to

installation or use of the product.

Blackwire C710M/C720M next generation technology.

Featured highlights and Smart Sensor™technology:

• Auto answers calls by simply putting on your headset.

• Auto transfers calls between mobile phone and headset

• Softphone presence can be automatically updated.

• Integrated A2DP (Advanced Audio Distribution Proﬁle for Bluetooth) lets you listen to media

audio.

• Voice prompts announce power on/off, battery level, connection status and more.

System requirements

Computer

• Supported Operating Systems:

Windows XP®SP3 or later,

Windows Vista® SP1 or later,

Windows® 7 SP1 or later recommended

MAC OS X 10.6.8 or later

• Processor: 400 MHz Pentium® processor or equivalent (Minimum); 1 GHz Pentium processor or

equivalent (Recommended)

• RAM: 96 MB (Minimum); 256 MB (Recommended)

• Hard disk: 280 MB (Minimum); 500 MB (Recommended)

Browser

• Internet Explorer® V6 or better must be on the user’s system (Required)

Registering your product online

Visit plantronics.com/productregistration to register your product online

so we can provide you with the best possible service and technical support.

Technical assistance

Visit our website at plantronics.com/support for technical support including frequently asked

questions, compatibility and accessibility information.

What’s in the package

1 Blackwire C710M Headset with inline controller (monaural) or

2 Blackwire C720M Headset with inline controller (stereo)

3 Blackwire C710M/C720M USB cable

4 Carrying case

Headset features

1 Right ear cushion

2 Adjustable headband

3 Left ear cushion

4 Noise-cancelling microphone

5 Mobile talk and Bluetooth on/off button

6 Volume up/volume down bar

7 Inline controller

8 Mute/unmute button

9 PC talk button

10 USB cable/connector

9 8 5

Accessories/Spares

(Sold separately)

Carrying case

Foam ear cushions Leatherette ear cushions

Blackwire C710M/C720M USB cable

NOTE For more information on accessories and spares, please visit us at

plantronics.com/accessories.

Inline controls

Mobile talk button Can be used to answer or end a call directly from the headset with a

single press. The LED will rapid ﬂash blue when a call is coming in and

slow ﬂash blue when on a call. Can be used to manually turn on or off

the Bluetooth radio with very long press; Bluetooth status will stay in

last known state.

PC talk button Can be used to answer or end a call directly from the headset with a

single press. The LED will rapid ﬂash green when a call is coming in and

slow ﬂash green when on a call. Can also be used to put a caller on hold

with medium press.

Volume Volume up and down are available by pushing the bar up and down.

Mute A single press of the mute button will mute the microphone and the

LED will be red. Pressing this button again will take the microphone off

mute.

CAUTION For your safety, do not use the headset at high volumes for extended periods

of time. Doing so can cause hearing loss. Always listen at moderate levels. For more

information on headsets and hearing visit: plantronics.com/healthandsafety.

Using your headset

Wearing the headset

1 To adjust the headband, lengthen or shorten the band until it ﬁts comfortably. Position the

headset receivers so that the cushions sit comfortably over the centre of your ears.

2 For the C710M headset, position the stabiliser T-bar above your ear.

3 Once the headset is positioned on your head, adjust the ﬂexible boom so the tip of the boom

points to the corner of your mouth. The boom can be shaped to follow the curvature of your face.

NOTE The headset is designed for the boom to be worn on the left side of your face. To wear the

headset so the boom is on the right side, rotate the microphone boom upwards until it aligns with the

right corner of your mouth. Left and right audio channels will be switched.

Make a call with Microsoft Lync®/Ofﬁce Communicator

1Ensure Microsoft Lync/Ofﬁce Communicator is running on your PC.

2Connect the USB cable to the inline controller and PC.

3 Place the headset on a ﬂat non-metallic surface. The sensors in your headset fully calibrate while

charging.*

4Conﬁrm the speaker and microphone settings for your PC softphone are set to Plantronics

Blackwire C710M/C720M as shown below:

PC audio setup for Windows 7 (To reach this screen: Control Panel > Sound)

Default setting: All PC sounds and audio is played in the headset.

* When your headset is connected to the PC the mobile talk button will be solid red when charging

and off when fully charged. See “Make a mobile phone call”

Connect and make a PC call

PC audio setup for Windows XP (To reach this screen: Start > Control Panel> Sound and Audio

Devices)

Blackwire C7xx

Default setting: All PC sounds and audio is played in the headset.

Placing, answering and ending calls with Microsoft Lync/Ofﬁce Communicator

To place a call Dial number using Microsoft Lync/Ofﬁce Communicator.*

To answer a call Short press the PC talk button on the inline controller.

To answer a call when already

on an active call on your

mobile phone

Press the mobile talk button to end the mobile phone call then press the PC

talk button.

To end a call Short press the PC talk button.

*Consult Microsoft Lync/Ofﬁce Communicator Help for more information on how to place a call.

PC talk button LED indicators

Incoming call Rapid ﬂash green

Active call Slow ﬂash green

Media audio Slow ﬂash green

This manual suits for next models

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