Plantronics Blackwire 725-M User manual

Blackwire 725-M

USB corded headset

User guide

Contents

Welcome 3

System requirements 3

NEED MORE HELP? 3

What's in the package 4

Basics 5

Wearing your headset 6

Fit headset 6

Daily use 7

Connect PC and call 7

ANC 7

Incoming/Outgoing calls 7

Adjust your headset volume 7

Mute a call 8

Load software 9

Troubleshooting 10

Headset 10

Smart Sensors 11

Support 12

Congratulations on purchasing your new Plantronics product. This guide contains instructions for

setting up and using your Blackwire 725-M headset.

Please refer to the safety instructions for important product safety information prior to

installation or use of the product.

Computer

• Supported operating systems: Windows®7, Windows®8, Windows XP®, Windows Vista®

• Processor: 400 MHz Pentium®processor or equivalent (Minimum); 1 GHz Pentium processor or

equivalent (Recommended)

• RAM: 96 MB (Minimum); 256 MB (Recommended)

• Hard disk: 280 MB (Minimum); 500 MB or more (Recommended)

• Microsoft Windows XP - Service Pack 3 (SP3) or later (Recommended) Microsoft Windows Vista -

Service Pack 1 (SP1) or later (Recommended)

Display

• At least 800 x 600, 256 colours

• 1024 x 768 high colour, 32-bit (Recommended)

Browser

• Internet Explorer®V6 or better must be on the user’s system (Required)

Visit our web site at plantronics.com/support for technical support including frequently asked

questions, compatibility and accessibility information.

Welcome

System requirements

NEED MORE HELP?

Blackwire 725 Headset with inline controller

Carrying case

What's in the package

ANC

Headset inline control icons Function

Answer/End button

Answers or ends a call Incoming call

Flashes green

On a call

Solid green

Volume button

Increases the listening volume

Decreases the listening volume

Mute/Unmute button

Mutes/unmutes the headset

microphone

Solid red when muted

ANC

Active Noise Cancelling (ANC) ANC will reduce unwanted noise.

Slide the switch towards ANC to activate.

Smart Sensor technology

Sensors detect whether or not you are wearing the headset. Sensors are located in the speaker

capsule on the microphone boom side.

Smart Sensor feature Function

Auto answer call

When you are not wearing your headset and have an

incoming call on your PC, put on the headset and the call

will be answered automatically. You do not have to press

the Answer/End button.

Incoming call

Flashes green

Basics

1Slide the headband until it fits comfortably over both ears.

2If still too tight, stretch the headband for better comfort.

3For optimal voice clarity, bend the boom and place the microphone close to mouth.

Wearing your headset

Fit headset

1Connect the headset to the USB port of the computer. The headset will automatically power on.

2Check your audio settings. Confirm the speaker and microphone settings for your PC softphone

are set to Plantronics 725.

•PC audio setup for Windows 7 and Windows 8

Go to Control Panel -> Sound -> Playback tab, and set the Plantronics 725 device as the Default

Communications Device.

•PC audio setup for Windows XP

Go to Control Panel -> Sound and Audio Devices, and in the Audio tab set the Plantronics 725

device for the Sound Playback.

3Place a call using your softphone software.

Active Noise Cancelling (ANC) reduces unwanted noise.

Slide the switch towards ANC to activate.

1To place a call

Dial number using your softphone software application.

2To answer a call

• Put on headset to answer call with Smart Sensor technology or,

• If already wearing headset, press the Answer/End button

3To end a call

Short press the Answer/End button.

Listening volume

1Press the volume up button on the headset inline control to increase listening volume.

2Press the volume down button on the headset inline control to decrease listening volume.

Daily use

Connect PC and call

ANC

Incoming/Outgoing calls

Adjust your headset

volume

1During a call, press the mute button on the headset inline control to mute the microphone. When

mute is on, the mute LED is solid red (you will still be able to hear the caller).

2To turn mute off, press the mute button again.

Mute a call

OPTIONAL: Customise user experience with Plantronics Hub for Windows and Mac.

Install Plantronics Hub for Windows and Mac onto your computer by visiting plantronics.com/

software.

Plantronics Hub Windows and Mac

Call control for some softphones X

Update firmware X

Turn features on/off X

Load software

I cannot hear caller. Listening volume is too low. Press the volume up button on the

headset.

The USB headset is not set as the default audio device. Use the

audio settings in your sound control panel/preferences to select

your headset as the default audio device.

For Windows XP systems

• Go to Control Panel > Sounds and Audio Devices > Audio tab.

• Select your headset as the "Sound playback" default device.

Supported Operating Systems: Windows Vista, Windows 7,

Windows 8, 8.1

• Go to Control Panel > Sound

• Highlight the headset, select the Set default > Default

Communications Device from the drop-down list and click OK.

For Mac OS X

• Choose Apple menu > System Preferences > Sound > Output tab.

• Select your headset in the "Select a device for sound output"

window.

Callers cannot hear me. Headset is muted. Press the mute button to unmute the

microphone.

Headset microphone boom aligned incorrectly. Align the headset

boom with your mouth.

The USB headset is not set as the default Voice device. Use the

audio settings in your sound control panel/preferences to change

the input device.

For Windows XP systems

• Go to Control Panel > Sounds and Audio Devices > Audio tab.

• Select your headset as the "Sound recording" default device.

Supported Operating Systems: Windows Vista, Windows 7,

Windows 8, 8.1

• Go to Control Panel > Sound > Recording tab.

• Highlight the headset, select the Set default button and click OK.

For Mac OS X

• Choose Apple menu > System Preferences > Sound > Input tab.

• Select your headset in the "Select a device for sound input" window

The sound in the headset is

distorted.

I can hear an echo in the headset.

Lower the listen volume on your softphone until the distortion

disappears.

Adjust volume on headset.

The other headset I was using to

listen to music does not work any

more.

The USB headset will set itself as the default audio device in

Windows. Use the audio settings in your sound control panel/

preferences to change the audio device.

For Windows XP systems

• Go to Control Panel > Sounds and Audio Devices > Audio tab.

Troubleshooting

Headset

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