Plantronics BLACKWIRE C210 User manual

Getting started:

The Plantronics Blackwire headset is ready to use

with your computer and Avaya one-X® Agent.

1. Connect your headset to the computer. If

this is the first time you are connecting,

wait for the installation process to

complete.

2. To get call control features, please

download the latest version of Plantronics

software at plantronics.com/software.

Note: Check with your IT staff before installing

software on your computer.

Configuring Avaya one-X Agent to always route

call audio to the headset:

3. Click the Menu icon in the upper right

corner of the Avaya one-X Agent main

screen.

4. Select Agent Preferences.

5. Then choose Audio.

6. Next select the Advanced tab.

7. Select your Plantronics headset as the

default device for both Playback and

Recording.

8. When finished select Ok.

Note: USB configuration settings are unique for each

USB port. If you connect the headset to a different port

you will need to make these changes again to set

behavior for that USB port.

Blackwire™C210™/C220™Quick Setup Guide

Welcome:

Using a Plantronics Blackwire headset

for PC calls will deliver a simpler, more

comfortable and better sounding audio

experience than you could get using just

your computer’s internal microphone

and speaker.

©2011 Plantronics, Inc. All rights reserved, Plantronics, the logo design, Blackwire, C210 and C220 are trademarks or registered trademarks of Plantronics, Inc. Avaya one-X is a trademark of Avaya Inc. Published 01.11

*This picture shows the

Stereo (C220) version

Blackwire C210/C220 Key Features:

Wideband for best-in-class PC audio

Noise-canceling microphone filters

out background noise

Digital Signal Processing (DSP)

technology provides more natural

voice sound

Monaural (C210), Stereo (C220)

Control Functions:

A. Mute Microphone

B. Volume Adjust

C. Call Answer/End

Making and Receiving Calls with Avaya one-X Agent

To MAKE a call:

To call an existing contact, select the

address book icon in the Avaya one-X

Agent main screen (1). Then click the

phone icon to the right of the contact’s

name that you would like to call (2).

You can also enter a phone number

manually using the text box above the

contacts area in the Avaya one-X Agent

main screen (3).

When a call is placed, a call notification

will appear in the Avaya one-X Agent

main screen, and the audio will be

routed to your headset.

To RECEIVE a call:

When you receive a call, a notification

will appear in the Avaya one-X Agent

main screen (4).

To answer the call, use the controls on

your headset or click the green phone

icon in the call notification (5).

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