Phonak Baseo Q15 User manual

Phonak BaseoTM Q

Q15, Q10, Q5

User Guide

Manufacturer:

Phonak AG

Laubisrütistrasse 28

CH-8712 Stäfa

Switzerland

www.phonak.com

Your hearing care professional:

1. Welcome 5

2. Important safety information:

Please read before operating your hearing

aid for the rst time 6

Hazard warnings 6

Information on product safety 9

3. Hearing aid description 12

4. Step-by-step instructions for using

the hearing aid 17

Step 1. Getting to know your hearing aid 17

Step 2. Battery preparation 19

Step 3. Inserting the battery 20

Step 4. Turning on the hearing aid 22

Step 5. Inserting the hearing aid 24

Step 6. Adjusting the volume control

behind the ear 28

Step 7. Selecting the hearing program

behind the ear 29

Step 8. Removing the hearing aid 30

Contents

Step 9. Turning o the hearing aid 32

Step 10. Changing the battery 32

5. Care and maintenance 33

6. Troubleshooting 35

7. Wireless accessories description 37

8. Service and warranty 39

9. Compliance information 41

10. Information and description of symbols 42

2 3

4 5

Your hearing aids have been developed by Phonak – the

world leader in hearing solutions based in Zurich,

Switzerland.

These premium products are the result of decades of

research and expertise and are designed to keep you

connected to the beauty of sound! We thank you for

making such a great choice and wish you many years of

listening pleasure.

Please read the user guide carefully to make sure that

you understand and get the best out of your hearing aids.

For more information about features and benefits, simply

contact your hearing care professional.

Phonak – life is on

www.phonak.com

1. Welcome

This user guide is valid for:

Non wireless models CE mark applied

Phonak Baseo Q15-M 2013

Phonak Baseo Q15-P 2013

Phonak Baseo Q15-SP 2013

Phonak Baseo Q15-UP 2016

Phonak Baseo Q10-M 2013

Phonak Baseo Q10-SP 2013

Phonak Baseo Q5-M 2013

Phonak Baseo Q5-SP 2013

6 7

Please read the information on the following pages

before using your hearing aid.

A hearing aid will not restore normal hearing and will not

prevent or improve a hearing impairment resulting from

organic conditions. Infrequent use of a hearing aid does

not permit a user to attain full benefit from it. The use of

a hearing aid is only part of hearing habilitation and may

need to be supplemented by auditory training and

instruction in lipreading.

2.1 Hazard warnings

!The intended use of hearing aids is to amplify and

transmit sound to the ears and hereby compensate

for impaired hearing. The hearing aids (specially

programmed for each hearing loss) must only be used

by the intended person. They should not be used by

any other person as they could damage hearing.

!Changes or modifications to the hearing aid that

were not explicitly approved by Phonak are not

permitted. Such changes may damage your ear or the

hearing aid.

!Do not use the hearing aids in explosive areas (mines

or industrial areas with danger of explosions, oxygen

rich environments or areas where flammable

anesthetics are handled).

!Hearing aid batteries are toxic if they are swallowed!

Keep out of reach of children, mentally challenged

people and pets. If batteries are swallowed, consult

your physician immediately!

!If you feel pain in or behind your ear, if it is inflamed,

if skin irritation or accelerated accumulations of ear

wax occur, please check with your hearing care

professional or physician.

!In very rare cases, the dome can remain in your ear

canal when removing the hearing tube from the ear.

In the unlikely case that the dome does get stuck in

your ear canal, it is strongly recommended to see a

physician for safe removal.

!Hearing programs in the directional microphone mode

reduce background noises. Please be aware that

warning signals or noises coming from behind, e. g.

cars, are partially or entirely suppressed.

2. Important safety information

8 9

2. Important safety information

!Hearing instruments should not be fitted with domes

/ wax protection systems when used by clients with

perforated eardrums, inflamed ear canals or otherwise

exposed middle ear cavities. In these cases, we

recommend the use of a custom earpiece. In the

unlikely case that any part of this product should

remain in the ear canal, it is strongly recommended

to see a medical specialist for safe removal.

!This hearing aid is not for children below 36 months.

It contains small parts that can cause choking, if

swallowed by children. Keep out of reach of children

and mentally challenged people or pets. If swallowed,

consult a physician or hospital immediately.

!Do not make a wire connection from your hearing aid

to any external audio sources like radio etc. That

could cause injuries on your body (electric shock).

!The following is only applicable for persons with

active implantable medical devices (i.e. pacemakers,

defibrillators, etc.):

SKeep magnets (i.e. battery handling tool, EasyPhone

magnet, etc.) at least 15 cm (6 inches) away from

the active implant.

SYou are not permitted to use wireless accessories

for your hearing aids. Ask your hearing care

professional for details.

SIf using a Phonak wireless accessory, consult the

“Important safety information” section of your

wireless accessory user guide for more information.

2.2 Information on product safety

IPhonak hearing aids are water resistant and not

waterproof. They are designed to withstand normal

activities and occasional accidental exposure to

extreme conditions. Never immerse your hearing aid

in water! Phonak hearing aids are not specifically

designed for extended periods of water submersion

on a continual basis, that is worn in activities such as

swimming or bathing. Always remove your hearing

aid before these activities, as the hearing aid contains

sensitive electronic parts.

INever wash the microphone inputs. Doing so could

cause it to lose its special acoustic features.

10 11

2. Important safety information

SMedical or dental examinations with X-ray

(also CT scan)

SMedical examinations with MRI/NMRI scans,

generating magnetic fields

Hearing aids don’t need to be removed when passing

security gates (airports etc.). If X-ray is used at all, it will

be in very low doses, and will not affect the hearing aids.

IDo not use your hearing aid in areas where electronic

equipment is prohibited.

IProtect your hearing aid from heat (never leave it

near a window or in the car.) Never use a microwave

or other heating devices to dry your hearing aid. Ask

your hearing care professional about suitable drying

methods.

IThe dome should be changed every three months or

when it becomes stiff or brittle. This is to prevent the

dome from detaching from the tube spout during

insertion into or removal from the ear.

IWhen you are not using your hearing aid, leave the

battery compartment open so that any moisture can

evaporate. Make sure that you always completely dry

your hearing aid after use. Store the hearing aid in a

safe, dry and clean place.

IDo not drop your hearing aid! Dropping onto a hard

surface can damage your hearing aid.

IAlways use new batteries for your hearing aid. In case

a battery is leaking, replace it immediately with a

new one to avoid any skin irritation. You can return

used batteries to your hearing care professional.

ISpecial medical or dental examinations including

radiation described below, may adversely affect the

correct functioning of your hearing aids. Remove and

keep them outside the examination room/area before

undergoing:

IThe batteries used in these hearing aids should not

exceed 1.5 Volts. Please do not use silver-zinc or

Li-ion (lithium-ion) rechargeable batteries as these

may cause severe damage to your hearing aids. The

table in chapter 3 explains exactly which type of

battery your particular hearing aids require.

IRemove the battery if you are not using your hearing

aid for a long period of time.

12 13

3. Hearing aid description

The following user instructions describe different hearing

aid models: The M, P, SP and UP hearing aids.

The different hearing aids can be adapted with a variety

of earmolds. On the following pages use the labeled

drawings to identify the earmold that you use.

The following table shows what battery you need for your

hearing aid model.

Model Zinc air battery size IEC ANSI

(marking on package) code code

M 13 (orange) PR48 7000ZD

P 13 (orange) PR48 7000ZD

SP 13 (orange) PR48 7000ZD

UP 675 (blue) PR44 7003ZD

Please ensure you use the correct type of battery in your

hearing aids (zinc-air). Please also read chapter 2.2 for

further information on product safety.

M, P and SP model

Option A: with classic earmold

a Right or left indicator (right=red, left=blue)

b Battery compartment with ON/OFF switch

c Volume control

d Program button

e Microphone inputs

f Hook / sound output

g Hearing tube

h Classic earmold (detachable)

M, P and SP model

Option B: with dome Option C: with SlimTip

a Hearing tube

b Earmold: Dome (detachable)

c Retention

d Earmold: SlimTip (detachable)

e Removal handle

3. Hearing aid description

14 15

e f

UP model

Option A: with classic earmold

a Right or left indicator (right=red, left=blue)

b Battery compartment with ON/OFF switch

c Volume control

d Program button

e Microphone inputs with Wind and Weather

Protector

f Hook/sound output

g Hearing tube

h Classic earmold (detachable)

UP model

Option B: Power SlimTube with classic earmold

a Right or left indicator (right=red, left=blue)

b Battery compartment with ON/OFF switch

c Volume control

d Program button

e Microphone inputs with Wind and Weather

Protector

f Power SlimTube

g Classic earmold (detachable)

3. Hearing aid description

e f

16 17

The following chapter provides step-by-step instructions

on how to use your hearing aid. Please follow these steps

carefully. In the drawings, the parts that are particularly

important for each step are shown in green.

Step 1. Getting to know your hearing aid

Take the hearing aid in your hand and try out the

hearing aid controls. This will make it easier for you

to feel and operate the controls later on when wearing

the hearing aid.

4. Step-by-step instructions for using

the hearing aid

Fig. 1a

Increase volume

Decrease volume

Fig. 1b

Program button

To increase the volume, press the volume control

upwards. To decrease the volume, press the volume

control downwards (Fig. 1a).

In order to change a hearing program, press the program

button displayed (Fig. 1b).

Fig. 2

Step 2. Battery preparation

Remove the protective foil from the new battery (Fig. 2).

Wait for two minutes before inserting to activate the

battery.

18 19

4. Using the hearing aid

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