PFU Limited ScanSnap iX500 User manual
All Rights Reserved, Copyright PFU LIMITED 2009
CONFIDENTIAL MATERIAL/RESTRICTED ACCESS
All Rights Reserved, Copyright PFU LIMITED 2012
PFU Limited
ScanSnap iX500
Wi-Fi Setup
Troubleshoot
--When you have a problem in initial setting--
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6
01-2. Verification items
1 Detail Is the USB cable connected to the computer and ScanSnap?
2 Detail Is the power cable connected to ScanSnap and the AC outlet?
3 Detail Is the ADF paper chute (cover) open?
4 Detail Has the computer just been started up, or resumed from the sleep
mode?
5 Detail Is the Wi-Fi switch of ScanSnap turned off?
6 Detail Is ScanSnap being used by another device?
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7
01-3. Troubleshooting trials
1 Turn OFF and then turn ON ScanSnap.
2 Remove other USB devices from a computer
3 Disconnect/connect the USB cable at five second intervals or more.
4 Rerun ScanSnap Wireless Setup Tool.
5 Exit ScanSnap Wireless Setup Tool, and run ScanSnap Manager.
Verify if ScanSnap Manager is connected to ScanSnap properly.
6 Restart the computer.
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9
02-1. Troubleshooting
Problem Troubleshooting
I cannot find a
wireless access point.
•Verify the items listed on [Verification Items].
•Try the items listed on [Troubleshooting Trials].
Many network names
are indicated in one
wireless access point.
Select the same network name as the network name in
which the mobile device has been connected to?
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10
02-2. Verification items
1 Detail Is it not indicated even if pressing the [Refresh] button?
2 Detail Is the wireless access point being turned on?
3 Detail Is there any distance between ScanSnap and wireless access
point? Is there anything that may block the signal (e.g. walls, metal
boards, etc.), or an electromagnetic source?
4 Detail Is it not indicated even if changing an angle of ScanSnap?
5 Detail
Is nothing indicated in the network name list of other wireless
devices (iPhone, iPad, Android terminal, etc.)?
6 Detail Have you configured any communication authorization settings on
the wireless access point?
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