Panasonic KX-TD612 Operating and maintenance instructions

KX-TD612

Digital Super Hybrid System

General Description

version 2

The Panasonic KX-TD612

is a communication

system that is fully ready

to support small-

business management in

the dynamics of the

Internet age. Equipped

with cutting-edge digital

functions and flexibility

to comply with your

changing management

style, it can grow as your

business grows.

Compact, intelligent, and

perfected with

Panasonic’s tried and

true reliability, it is

designed to provide you

with many years of

dependable service.

Overview

Digital System Telephones

Call Distribution

Messaging Applications

Call Forwarding

Calling a Busy Party

Using ISDN Terminals

Using CTI Applications

Accessing the Internet

Getting Speedy Support from Your Dealer

Other Use

ul Features



Overview

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Option Cards

*1AnadditionalKX-TD61280BRI card provides 1 additional BRI (2 channels).

*2Anadditional KX-TD61281 Analogue COExpansion Card provides 1 analogue CO line to maintain old telephone

number or to connect externaldevice suchasGSM Gateway.

Cannot be used with the KX-TD61260 Doorphone/Door Opener card.

*3An additional KX-TD61260 Doorphone/Door Opener card provides 2 additional Doorphones/Door Openers.

Cannot be used with the KX-TD61281 Analogue CO Expansion card.

*4An additional KX-TD61291 Voice Message card provides amaximum of 60 minutes worth of recording space.

TD61280 *1

Serial Interface (RS-232C) for:

•

PC Programming

•

Internet Connection

•

SMDR

•

CTI

External Music SourceExternal Pager

Doorphone Door Opene

Second Ringer Rela

External Relay

PC with ISDN card ISDN Telephone

Single Line Telephone Cordless Telephone FAX

Digital System Telephone KX-TVP50

MAX. 8 Digital System Telephones

MAX. 4 Single Line Telephones

MAX. 2 ISDN S0-Bus

KX-TD612

Doorphone/Door Opener 1

Backup Battery

PC Printer

Doorphone Door Opene

BRI-1 (T0)

BRI-2 (T0/S0)

BRI-3 (T0/S0)

TD61281 *2

TD61260 *3

Voice Message

Card

TD61291 *4

Doorphone/Door Opener 2, 3

Fig. 2-1 System Connection Diagram



Overview

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The Alphanumeric Display and Jog-Dial

The Liquid CrystalDisplay(LCD) simplifies your

telephone operation by showing various types of

system information, including incoming caller’s

name and number, date and time, and extension

lists. Through visual prompts in combination

with Jog-Dial, you can access:

DSS 04

DSS 03

DSS 02

DSS 01

CO 02

CO 01

CLIP

DDI

Sales

DDI

Service

Log-in

out

To k y o

Branch

Programmable Keys with Dual Colour LED

To achieveefficientcallhandling with

one-touch operation, you can assign

the programmable keys to various

system features. Each key is

equipped with a dualcolour

(Red/Green) LED that shows helpful

information such as the line status,

extension status, and feature on/off.

Fig. 3-2 Programmable Keys with Dual Colour LED

Fig. 3-1 The Alphanumeric Display and Jog Dial

Call Directory and

Speed Dialling Numbers System Features

Caller ID Information Recent Call Log Information

Jog Dial



Overview

eXtra Device Port (XDP)

The Digital System Telephone has a special jack, called XDP, to which you can

connect any single line device, including a PC with modem. They may have

different extension numbers (Independent Mode), or share the same one

(Parallel Mode).

•IntheIndependent Mode,you can, for instance, transmit data while

talking onthe phone. Simply put, XDP doubles extension capacity of the

system without any additional cost.

•In the Parallel Mode, you can answer a call from either the Digital

System Telephone or theconnected device (e.g., a cordless telephone).

Calls can be transferredeasily between the two devices, simply by going

off-hook. When a PC is connected, you can dial from the PC using its

database and talk with the Digital System Telephone by simply lifting the

handset.

If youdo not use XDPjack on theDigital System Telephone, it is possible to

installa Single Line Telephone by wiring from the main unit directly as

Independent or ParallelMode.

Independent Mode

Fig. 4-1 Independent Mode

KX-TD612

Ext. 100 Ext. 101

Ext. 200

Ext. 201

4-wire

2-wire

Parallel Mode

Fig. 4-2 Parallel M ode

KX-TD612

Ext. 100 Ext. 100

Ext. 200

4-wire

2-wire

Direct Wiring

Ext. Por



Digital System Telephones

KX-T7536: Digital System Telephone

•6-line x 24-character LCD display

•12 programmable CO keys with dual

colour LED

•12-CO-key Add-On Module (KX-

T7545) Connectivity

•eXtraDevice Port(XDP)

•Jog-Dial

•Hands-free Speakerphone

•Message Waiting Lamp

•WallMountable

KX-T7533: Digital System Telephone

•3-line x 16-character LCD display

•12 programmable CO keys with dual

colour LED

•12-CO-key Add-On Module (KX-

T7545) Connectivity

•eXtraDevice Port(XDP)

•Jog-Dial

•Hands-free Speakerphone

•Message Waiting Lamp

•WallMountable

KX-T7550: Digital System Telephone

•12 programmable CO keys with dual

colour LED

•12-CO-key Add-On Module (KX-

T7545) Connectivity

•eXtraDevice Port(XDP)

•Jog-Dial

•Monitor

•Message Waiting Lamp

•WallMountable

KX-T7531: Digital System Telephone

•1-line x 16-character LCD display

•12 programmable CO keys with dual

colour LED

•12-CO-key Add-On Module (KX-

T7545) Connectivity

•eXtraDevice Port(XDP)

•Jog-Dial

•Hands-free Speakerphone

•Message Waiting Lamp

•WallMountable



Digital System Telephones

KX-T7560: Digital System Telephone

•8 programmable CO keys with dual

colour LED

•Monitor

•Message Waiting Lamp

(Programmable)

•WallMountable

KX-T7565: Digital System Telephone

•1-line x 16-character LCD display

•8 programmable CO keys with dual

colour LED

•Hands-free Speakerphone

•Message Waiting Lamp

(Programmable)

•WallMountable

KX-T7540: DSS Console

•66 Direct Station Selection (DSS)

Keys with Busy Lamp Field (BLF)

•WallMountable

•Physically attached to Digital System

Telephone by a screw

(A DSS Console requires 1 Digital

System Telephone extension port.)

KX-T7545: 12-CO-Key Add-OnModule

•WallMountable

•Physically attached to Digital System

Telephone by a screw

•Compatible with

T7536/T7533/T7531/T7550

KX-T7541: DSS Console

•48 Direct Station Selection (DSS)

Keys with Busy Lamp Field (BLF)

•Answer/Release button

•WallMountable

•Physically attached to Digital System

Telephone by a screw

(A DSS Console requires 1 Digital

System Telephone extension port.)

All Digital System Telephones

are available in black or white

colour.



Call Distribution

1DDI (Direct Dialling In)/MSN

(

Multiple Subscriber Number):

ne of ISDNservices to

rovide specific numbers to

ach extension for direct

ccessfromoutside.

2CLIP(CallingLine

dentification Presentation):

aller ID information; one of

SDN services to display the

alling party's number on the

eceiving telephone.

The KX-TD612 supports many advanced digital functions

one of those will

distribute incoming outside calls automatically for you. By analysing

DDI/MSN*1numbers or CLIP*2information, the system can direct calls to

ring specific extensions only.

•

Sixty Call Distribution Patterns (Handling Tables) can be programmed.

•

Maximum of 500 CLIP numbers and 200 DDI/MSN numbers

(consisting of up to 32 digits) can be registered, and each registered

number can be programmed to select one of 60 Call Distribution

Patterns.

•

It is also possible to program different Call Distribution Patterns for day

and night.

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The system can distribute the incoming calls in a variety of ways. Effective

utilisation of various Call Distribution Patterns will improve the call

management.

Regular Office Call Distribution

Depending on CLIP/DDI/MSN, it is possible to ringeither only 1 extensionor

several extensions.

•When only 1 extension is set to ring, its owner can forward the caller to

an appropriate messagetaker (the Personal or Company Message Box*)

to take messages.

•When more than 1 extension has been set to ring, it is possible to set

different ringing timing for each extension (Delayed Ringing).

KX-TD612

Fig. 7-1 Reg ular Office C all Distribution

Ext. 201

Ext. 202

Ext. 203

DDI

477-1001

DDI

477-1002

Voice Message Card is

equired.(KX-TD61291)



Call Distribution

roup Call Distribution

The incoming calls can bedistributedtoappropriate groups of extensions. To

realise this treatment, you can programme the system to direct these callers to

a specific hunting group*1. It is also possible to assign a backup extension to

the groupforthe caller tooverflow, if notansweredwithin aspecifiedperiod of

time. The backup destination can also be a Campany Message Box*2.

Sales

Service

KX-TD612

Overflow

DDI

477-2001

DDI

477-2002

Backup

Extension

*1A maximumof32 Hunting

Groups can be established in

the system.

*2VoiceMessage Card is

required.(KX-TD61291)

With the Group CallDistribution, the following hunting patternsare available:

Simultaneous Ring

When a call comes in to a Simultaneous Ring group, all available extensions in

the group willringsimultaneously. It ispossibletoanswer the call from any

extension within the group.

Fig. 8-1 Group C all Distribution

Circular Hunting

In a Circular Hunting group, the extensions are searched in a fixed order until an

idle extension is found.

Fig. 8-2 Sim ultaneous Ring

KX-TD612

Ring Ring

Busy

KX-TD612

Busy

Fig. 8-3 Circular H unting



Call Distribution

Fig. 9-1 Uniform Call Distribution

Uniform Call Distribution (UCD)

In a UCD group, the calls are distributed equally among all extensions in a

circular fashion. Becauseno one willbetaking more callsthananother, youcan

effectively even out the workloads among the extension users and hence

improvethe overallcallmanagement efficiency.

KX-TD612

1st call

2nd call

3rd call

No Reply Hunting

When acall is not answered within a certainperiod of time, the call will

automatically ring the next available extension ; when the last extension is

reached, the search stops and the extension will keep ringing until the call is

answered.

ABC

Queuing Messages and Music on Hold

When the call traffic and there is no idle extension within a receiving hunting

group (Simultaneous Ring, UCD, or NoReply Group), the Queuing Function will

then putthe callers onhold with messages* and music untilthey are answered.

Effective use of this feature will improve the image of your company as well as

help you avoid losing business opportunities. The Call Treatment Table

determines the queuing procedure, and in which the following commands can

be flexibly combined:

•Playinga Greeting Message* (9 Messages Recordable).

•Playingthe Music onHold orRingback Tone (the length is selectable

from 16, 32, 48 or 64 seconds).

•Return to the first or second step of the Time Table.

•Transferring to the Backup Destination

•Disconnecting the Call

•Maximum of 4 Call Treatment Tables can be registered, each consisting of

up to 5 steps.

VoiceMessage Card is

equired.(KX-TD61291)

KX-TD612

Fig. 9-2 No Reply H unting

No Answer



Call Distribution

UCD Time Table Example

Fig. 10-1

UCD Time Table Example

Good Morning. This is Panasonic.

All our agents are busy now.

Please hold the line.



(Music plays.)

Sorry, all the agents are still busy.

Please hold the line.

Hello. Thank you for waiting.

May I help you?

When an agent

becomes free

Repeat

Music and

Message

Caller

Agent

Transferring to a Backup Destination

When the number of waiting callers exceeds the pre-programmed number, or

when the call treatment table is programmed, it is possible to transfer the

waiting calls to backup destination such as:

•Voice Processing System (KX-TVP50 [optional]).

•Another extension (e.g., operatorextension) or hunting group.

KX-TD612

Busy

Overflow

KX-TVP50

Sorry, all the agents are busy now.

Please hold the line.

Sorry, no one is available at

this moment. Please leave a

message, and we will call you

back as soon as possible.

Fig. 10-2

B ack up D estination

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