Panasonic KX-TVM50 User manual

Thank you for purchasing a Panasonic product.

Please read this manual carefully before using this product and save this manual for future use.

Voice Processing System: Version 1.0

Voice Processing System

Model

KX-TVM50/KX-TVM200

ACD Report Server

Model

KX-NCV200

Installation Manual

2 Installation Manual

System Components

This product consists of the following system components when fully-equipped with all available

optional cards.

KX-TVM50

KX-TVM200

KX-NCV200

Model Description

Main Unit KX-TVM50 Voice Processing System

Optional Cards KX-TVM502 2-Port Hybrid Expansion Card

KX-TVM503 2-Port Digital Expansion Card

KX-TVM524 Memory Expansion Card

KX-TVM594 LAN Interface Card

KX-TVM296 Modem Card

Model Description

Main Unit KX-TVM200 Voice Processing System

Optional Cards KX-TVM204 4-Port Digital Expansion Card

KX-TVM296 Modem Card

Model Description

Main Unit KX-NCV200 ACD Report Server

Optional Cards KX-TVM204 4-Port Digital Expansion Card

KX-TVM296 Modem Card

Installation Manual 3

Important Safety Instructions

When using telephone equipment, basic safety precautions should always be followed to reduce the

risk of fire, electric shock and injury to persons, including the following:

• Follow all product warnings, cautions, and instructions.

• Read all the information contained in this manual.

• Close and secure the front cover when the unit is in operation.

• This unit is equipped with a 3–wire earthing plug. The plug will only fit into an earthed power

outlet. Do not modify this plug in any way. If it cannot be inserted into the outlet, have the

outlet replaced by a licensed electrician.

• This unit is designed to operate at one specific voltage and current setting. The proper

voltage and current required for this unit are listed on the product label.

• Do not overload wall outlets. Overloaded outlets could result in fire and/or electrical shock.

• Use only the AC cord included with the unit when connecting the AC adaptor to the power

outlet.

• Install the unit so that the AC cord is not obstructed in any way. Do not connect the unit to

an extension cord.

• Before touching any internal components, turn off the unit, disconnect the AC adaptor, and

wait at least 20 seconds.

• Unplug the AC adaptor before cleaning the unit.

• Do not use solvents, liquid cleaners, water, or abrasive powders to clean the unit. Use only

a damp soft cloth for cleaning.

• Do not expose the unit to dust, moisture, condensation, high temperatures (more than 40

), vibration, and direct sunlight.

• Mount the unit on a stable wall surface. Do not mount the unit inside of a separate enclosure

unless it is properly ventilated.

• Mount the unit on a surface that is flat and free of obstructions, so that the openings on the

back of the unit will not be blocked.

• Do not block the vent slots and openings located on all sides of the unit. Allow at least 20

cm of space above and 10 cm on the sides of the unit.

• Do not install the unit near water or moisture, heating appliances, or electrical noise

generating devices such as televisions, monitors, fluorescent lamps, or electric motors.

• Handle the unit carefully. Do not drop or otherwise expose the unit to physical shock.

• Do not insert wires, pins, or any other material into the unit's vent slots or access points. This

could result in electrical shock and serious unit malfunction.

• If the unit malfunctions, disconnect the unit from the telephone line and check the line by

reconnecting the telephone. If the telephone operates properly, have the unit repaired by a

qualified service technician.

• Do not disassemble this product. Dangerous electrical shock could result. The unit must only

be disassembled and repaired by qualified service technicians.

• Unplug and transport the unit to a service technician if the AC adaptor or AC cord is frayed

or damaged, if the cabinet is cracked or broken, or if the unit has been exposed to moisture,

has been dropped, or is not otherwise operating properly.

• Do not use the telephone during a lightning storm or to report a gas leak in the vicinity of the

leak.

• The lines connecting the PBX and VPS must never run outside of the building.

• This product is only for connection behind a suitable PBX and should not be connected

directly to the network.

4 Installation Manual

For users in Taiwan only:

• Lithium batteries can be found in the circuit boards of the main board and optional cards of

the PBX.

• When disposing of any of the above products, all batteries must be removed. Follow the

applicable laws, regulations, and guidelines in your country/area regarding disposal of

batteries.

• When replacing a battery, use only the same battery type, or an equivalent recommended

by the battery manufacturer.

• Regarding removing or replacing a battery in the circuit board, consult your dealer.

For users in Finland, Norway and Sweden:

This unit may only be installed in a room or space with restricted access, and equipotential bonding

must be applied. For information on earthing, refer to 2.11 Frame Earth Connection.

For users in Germany:

Machine Noise Information Ordinance, 3rd GPSGV: The highest sound pressure level is 70 dB (A) or

less according to EN ISO 7779.

Installation Manual 5

WARNING

• UNPLUG THIS UNIT FROM POWER OUTLETS IF IT EMITS SMOKE, AN

ABNORMAL SMELL OR MAKES UNUSUAL NOISE. THESE CONDITIONS CAN

CAUSE FIRE OR ELECTRIC SHOCK. CONFIRM THAT SMOKE HAS STOPPED

AND CONTACT AN AUTHORISED SERVICE CENTRE.

• THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED

SERVICE PERSONNEL.

• WHEN A FAILURE OCCURS WHICH EXPOSES ANY INTERNAL PARTS,

DISCONNECT THE POWER SUPPLY CORD IMMEDIATELY AND RETURN THIS

UNIT TO YOUR DEALER.

• DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE

POWER CONNECTION PRIOR TO RELOCATING THE EQUIPMENT, AND

RECONNECT THE POWER FIRST.

• TO PREVENT FIRE OR ELECTRICAL SHOCK, DO NOT EXPOSE THIS UNIT TO

RAIN OR MOISTURE.

• THIS UNIT IS EQUIPPED WITH AN EARTHING CONTACT PLUG. FOR SAFETY

REASONS, THIS PLUG MUST ONLY BE CONNECTED TO AN EARTHING

CONTACT SOCKET WHICH HAS BEEN INSTALLED ACCORDING TO

REGULATIONS.

• THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE.

ENSURE THAT THE AC OUTLET IS LOCATED NEAR THE EQUIPMENT AND IS

EASILY ACCESSIBLE.

CAUTION

DANGER OF EXPLOSION EXISTS IF THE BATTERY IS INCORRECTLY REPLACED.

REPLACE THE BATTERY WITH THE SAME OR EQUIVALENT TYPE RECOMMENDED BY

THE BATTERY MANUFACTURER. DISPOSE OF USED BATTERIES ACCORDING TO THE

MANUFACTURER'S INSTRUCTIONS.

SAVE THESE INSTRUCTIONS

6 Installation Manual

Other Information

• This product is only for connection behind a suitable PBX and should not be connected directly

to the network.

• Panasonic Communications Co., Ltd. declares that the KX-TVM50E/KX-TVM200E/KX-

NCV200E and KX-TVM50NE/KX-TVM200NE/KX-NCV200NE are in compliance with the

essential requirements and other relevant provisions of Radio & Telecommunications Terminal

Equipment (R&TTE) Directive 1999/5/EC.

Declarations of Conformity for the relevant Panasonic products described in this manual are

available for download by visiting:

Contact:

Panasonic Services Europe

a Division of Panasonic Marketing Europe GmbH

Panasonic Testing Centre

Winsbergring 15, 22525 Hamburg, Germany

http://doc.panasonic.de

Installation Manual 7

For Future Reference

Record the information in the space below for future reference.

Note

• The serial number of this product may be found on the label affixed to the side of the unit.

You should note the serial number of this unit in the space provided and retain this manual

as a permanent record of your purchase to aid in identification in the event of theft.

MODEL NO.

SERIAL NO.

DATE OF PURCHASE

NAME OF DEALER

DEALER'S ADDRESS

DEALER'S TEL. NO.

8 Installation Manual

Introduction

Thank you for purchasing the Panasonic KX-TVM50/KX-TVM200/KX-NCV200. We are confident that

this product will provide your customer or client with many years of dependable service.

This Installation Manual is designed to serve as an overall technical reference for the KX-TVM50/KX-

TVM200/KX-NCV200.

It provides instructions for installing the VPS hardware, configuring the connected PBX for use with

the VPS, and getting started with the KX-TVM/NCV Maintenance Console software.

The Installation Manual is divided into the following sections:

Section 1 Voice Processing System Overview

This section provides a basic introduction to the VPS and its specifications. It briefly explains

what the VPS can do, and how it is connected to and interacts with the PBX.

Section 2 Installation

This section explains how to install the VPS and its optional cards.

Section 3 Installing KX-TVM/NCV Maintenance Console

This section explains how to install KX-TVM/NCV Maintenance Console on a PC.

Section 4 APT/DPT Integration with a Panasonic KX-T Series PBX

This section explains how to configure Panasonic KX-T series PBXs to use APT/DPT Integration

with the VPS.

Section 5 Inband Integration with a Panasonic KX-T Series PBX (KX-TVM50 only)

This section explains how to configure Panasonic KX-T series PBXs to use Inband Integration

with the VPS.

Section 6 Customising the System

This section explains how to configure commonly used features of the VPS using KX-TVM/NCV

Maintenance Console.

Section 7 System Maintenance and Troubleshooting

This section describes the recommended system maintenance procedures and how to

troubleshoot programming-related issues.

Glossary

An alphabetical listing of features, terms, and abbreviations, as well as their definitions.

Index

An alphabetical listing of features and terms, as well as the page numbers of related sections.

Installation Manual 9

About the Other Manuals

Along with this Installation Manual, the following manuals are available:

Feature Manual

The Voice Processing System Feature Manual is an overall reference describing VPS features.

It explains what the VPS can do, and how to obtain the most of its many features. Sections from

the Feature Manual are listed throughout this manual for your reference.

Programming Manual

The Voice Processing System Programming Manual is an overall reference for programming the

VPS using KX-TVM/NCV Maintenance Console. It explains how to use KX-TVM/NCV

Maintenance Console and obtain the most out of system administration. Sections from the

Programming Manual are listed throughout this manual for your reference.

Subscriber's Manual

The Voice Processing System Subscriber's Manual describes how subscribers can access

commonly used VPS features and functions with their extensions and mailboxes. Relevant

sections from the Subscriber's Manual are listed throughout this manual for your reference.

Note

• This manual may refer to products not available in your country/area.

• Model number suffixes are omitted throughout this manual.

• For KX-TD500 and KX-TDA series PBXs, the term "trunk" used in this manual indicates a trunk

group.

Trademarks

• Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation

in the United States and/or other countries.

• Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries

in the United States and other countries.

• All other trademarks identified herein are the property of their respective owners.

• Screen shots reprinted with permission from Microsoft Corporation.

10 Installation Manual

Precautions for Users in the United Kingdom

This appliance is supplied with a moulded three pin mains plug for your safety and convenience. A 5

amp fuse is fitted in this plug. Should the fuse need to be replaced, please ensure that the

replacement fuse has a rating of 5 amps and that it is approved by ASTA or BSI to BS1362.

Check for the ASTA mark or the BSI mark on the body of the fuse.

If the plug contains a removable fuse cover, you must ensure that it is refitted when the fuse is

replaced. If you lose the fuse cover, the plug must not be used until a replacement cover is obtained.

A replacement fuse cover can be purchased from your local Panasonic Dealer.

IF THE FITTED MOULDED PLUG IS UNSUITABLE FOR THE SOCKET OUTLET IN YOUR

PREMISES, THEN THE FUSE SHOULD BE REMOVED AND THE PLUG CUT OFF AND

DISPOSED OF SAFELY. THERE IS A DANGER OF SEVERE ELECTRICAL SHOCK IF THE CUT

OFF PLUG IS INSERTED INTO ANY 13 AMP SOCKET.

If a new plug is to be fitted, please observe the wiring code as shown below.

If in any doubt, please consult a qualified electrician.

WARNING

THIS APPLIANCE MUST BE EARTHED.

IMPORTANT

The wires in this mains leads are coloured in accordance with the following code:

Green-and-Yellow : Earth

Blue : Neutral

Brown : Live

As the colours of the wires in the mains lead of this apparatus may not correspond with the coloured

markings identifying the terminals in your plug, proceed as follows.

The wire that is coloured GREEN-AND-YELLOW must be connected to the terminal in the plug that

is marked with the letter E or by the safety earth symbol or coloured GREEN or GREEN-AND-

YELLOW.

The wire that is coloured BLUE must be connected to the terminal that is marked with the letter N or

coloured BLACK.

The wire that is coloured BROWN must be connected to the terminal that is marked with the letter L

or coloured RED.

FOR YOUR SAFETY PLEASE READ THE FOLLOWING

TEXT CAREFULLY.

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