Overland Storage NEO 2000e User manual

IMPORTANT: Overland Storage requires that all NEO

Series parts be removed and replaced by an Overland

Storage authorized service provider. Improper installation may

result in damage which voids existing warranties.

This document describes how to remove and replace the

Shuttle Track assembly in a NEO 2000Elibrary from

Overland Storage.

WARNING: The GUI touch screen does not completely

shut off NEO SERIES system power. To reduce the risk

of electric shock or damage, unplug both power cords.

Unpacking the Spare

Carefully unpack and verify that you have all the parts:

•NEO 2000EShuttle Track assembly

•Four (4) M4 hex locking nuts

•Four (4) M4 washers

•These instructions

Electrostatic Discharge Information

A discharge of static electricity can damage micro-circuitry

or static-sensitive devices. To help prevent Electrostatic

Discharge (ESD), observe standard ESD precautions.

1. If the library is operational:

a. Using the Graphical User Interface (GUI) or the

application software, remove any cartridges from

the drives to prevent damage.

b. Exit the application software and, if necessary, stop

the software services.

c. Use the GUI to remove all the magazines.

IMPORTANT: If the library is non-operational, the

doors can be manually opened by pushing a stiff

wire against the mechanical releases directly behind the

front panel.

Figure 1. Manual Door Release Locations

2. Power off the library as follows:

a. Use the GUI to power down the library.

b. Turn the power supply switches to OFF (O).

c. Remove the power cord.

3. Remove all external host cables.

4. To reduce weight, we recommend removing the drive

assemblies.

WARNING: It is recommended that a mechanical

lifter (or at least two people) be used to prevent

injury during rack installation or removal.

5. Using a mechanical lifter (or two people), remove the

unit from the rack and place on a secure ESD surface.

6. Remove and retain the two screws securing the front

top cover.

7. Lift and remove the front top cover, and set aside.

NEO ®2000E

Spare Shuttle Track Assembly

Remove & Replace Instructions

Overview & Notes

NEO-0168

Preparing the Library

NEO-0155

Manual Release

1. Remove the shuttle:

a. By hand, turn the motor/track coupler until the

track is at a 45° or larger angle (Figure 2).

b. With one hand supporting the top of the shuttle,

grasp the shuttle base and carefully slide the

shuttle off the track.

Figure 2. Top View of Shuttle Track Showing Movable Section

c. Without twisting the flex cable, set the shuttle with

the PCB up on the top edge (Figure 3).

Figure 3. Set the Shuttle Aside; PCB Up

2. Remove the old track assembly:

a. Disconnect the motor and track sensor cables

from the flex cable card (Figure 4).

Figure 4. Cable Connections on Flex Cable Card

b. Remove the four hexhead nuts and washers

(Figure 5) securing the track to the chassis bottom.

Figure 5. Remove Hex Locking Nuts

c. Lift the old track assembly out and set it aside.

3. Install the new track assembly:

a. Position the new track assembly onto the four

threaded studs on the chassis bottom.

b. Secure the track with four new hexhead M4 nuts

and washers.

c. Connect the motor and track sensor cables to the

flex cable card.

4. Reinstall the shuttle:

a. By hand, turn the motor/track coupler until the

track is at a 45° or larger angle.

b. Carefully lift the shuttle and position it at the open

end of the track, checking that there are NO twists

in the flex cable (Figure 6).

Figure 6. Flex Cable Position Around Shuttle Spooler

NOTE:

The open side of the shuttle should be on the left.

c. Slide the shuttle onto the track.

Replace the Track Assembly

NEO-0150

Motor/Track Coupler Shuttle

Assembly

Track Sensor

Cable (J3)

Motor

Cable (J2)

Hex Locking Nuts

Power On Library

Before returning the unit to the rack, verify that it works.

1. Plug in the power cord.

2. Turn the power supply switch to ON (|).

3. Tap the GUI to power on the library.

4. Observe the POST process to verify the shuttle

assembly installation:

•Watch the shuttle assembly and track movement.

•Make sure that nothing interferes with the cable

assembly through its full range of motion.

NOTE: If problems occur, contact Overland Storage

Technical Support.

Run Diagnostics

Test the library’s operational mechanisms to make sure

they are running and operating properly.

NOTE: If you do receive errors, note them and contact

Overland Storage Technical Support.

1. From the touch-screen GUI, press Menu >

Diagnostics > Cartridge Cycle.

2. Run the Cartridge Cycle:

a. Press Start.

b. Allow the cycle to run at least 5 minutes.

c. Press Stop.

3. Using the Move Media function, load and unload a

cartridge from each drive.

4. Power off the library as follows:

a. Use the GUI to power down the library.

b. Turn the power supply switches to OFF (O).

c. Remove the power cord.

Reinstall the Library

1. Slide the front top cover tabs into their slots and

gently set the cover into place.

2. Reinstall the two retained cover screws.

1. Using a mechanical lifter (or two people), reinstall the

library into the rack.

2. Reinstall any removed drive assemblies.

3. Reattach all external host cables.

4. For SCSI systems, verify the terminators are still in

place.

Return Old Track Plate

1. Place removed parts in the replacement part box.

2. Follow directions included in the box for returning

parts to Overland Storage.

Power On and Test the Library

Additional Help

You can get additional technical support on the Internet at http://support.overlandstorage.com, or call

1-877-654-3429 (toll-free U.S. & Canada), +44 (0) 118-9898050 (Europe), or +1 (858) 571-5555 Option 5 (International).

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