Oki Microline 390 User manual
320T_tp.jpg User’s
Guide
59336401
2Microline 390/391 Turbo
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Document Title and Part Number
Microline 390/391 Turbo User’s Guide
P/N 59336401
Disclaimer
Every effort has been made to ensure that the information in
this document is complete, accurate, and up-to-date. Oki Data
assumes no responsibility for the results of errors beyond its
control. Oki Data also cannot guarantee that changes in
software and equipment made by other manufacturers and
referred to in this guide will not affect the applicability of the
information in it. Mention of software products manufactured
by other companies does not necessarily constitute
endorsement by Oki Data.
Copyright Information
Copyright 2001 by Oki Data. All rights reserved.
Revised edition, 2001
Written and produced by the Oki Data Training and
Publications Department.
Contact Information
Please address any comments on this publication to:
MailingAddress
Oki DataAmericas, Inc.
Training & Publications Dept.
2000 Bishops Gate Blvd.
Mt. Laurel, NJ 08054-4620
e-MailAddress
Web Site
Please visit Oki Data’s multilingual web site at:
http://www.okidata.com
Trademark Information
OKI and MICROLINE are registered trademarks of Oki Electric
Industry Company, Ltd.
Energy Star is a registered trademark of the United States
EnvironmentalProtectionAgency
Epson is a registered trademark of EpsonAmerica, Inc.
IBM is a registered trademark of International Business Machines
Corp.
Microsoft and Windows are either registered trademarks or
trademarks of Microsoft Corporation in the United States and other
countries.
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User’s Guide: English 3
Contents
Introduction.............................................................. 13
Printer Features .....................................................................14
Parts Identification.................................................. 15
Printer Serial Number ...........................................................15
Parts Identification: Rear Feed (Continuous Forms)............16
Parts Identification: Top Feed (Single-Sheet) ......................17
Front Panel Lights ................................................................18
Front Panel Keys ..................................................................19
Installation ................................................................ 20
Installation Hints ..................................................................20
Installation Overview ...........................................................21
Installation Location ............................................................21
Customizing the Installation................................................22
Unpacking the Machine.......................................................24
Helpful Hints ...............................................................8
Saving Money ........................................................................9
Saving Money: Forms Tear-Off............................................9
Saving Time .......................................................................10
Saving Time: Internet Support ..........................................10
Saving Time: Paper Park....................................................10
Saving Time: Moving Through the Menu ........................10
Operation Tips......................................................................11
Operation Tip: Top of Form ...............................................11
Operation Tip: Turning the Platen Knob ...........................12
Operation Tip: Control Access to the Printer.....................12
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Shipping Restraints ..............................................................25
Ribbon Cartridge..................................................................26
Ribbon Cartridge Handling ...............................................28
Ribbon Cartridge Emergency First Aid .............................28
Accessories ...........................................................................29
Power Connections...............................................................29
Paper Loading ......................................................................30
Testing the Printer ................................................................34
Font Sample Test................................................................35
Rolling ASCII Test .............................................................36
Emulations ...........................................................................37
Printer Drivers.......................................................................37
Computer Connections ........................................................38
Connecting to the Parallel Port..........................................38
Product Registration ............................................................39
my.okidata.com ..................................................................39
Registering Your Printer.....................................................39
Using Your Printer................................................... 40
Top of Form (TOF)................................................................40
Top of Form (TOF) and FormsTear-Off..............................41
FormsTear-Off Status(ON orOFF) ....................................41
Setting Top of Form, Forms Tear-Off ON (StepA) .............42
Setting Top of Form, FormsTear-Off OFF (Step B)............44
Temporary Top of Form Change ........................................46
Reset Top of Form to Factory Default................................47
PrinterON ........................................................................47
PrinterOFF .......................................................................47
FormsTear-Off ......................................................................48
Changing the Forms Tear-Off Setting ................................49
Automatic Forms Tear-Off..................................................50
TEAR Key andAutomatic FormsTear-Off ......................50
Manual Forms Tear-Off ......................................................51
TEAR Key ............................................................................52
FormsTear-Offset OFF ......................................................52
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User’s Guide: English 5
FormsTear-Off setON ........................................................52
Paper Park .............................................................................53
Changing Paper Paths ..........................................................54
Continuous-forms to single-sheet feed ..............................54
Single-sheet feed to continuous forms ..............................54
Printhead Gap .......................................................................55
Expanded Printhead Gap ...................................................56
Print Quality .........................................................................60
Typeface ...............................................................................61
Character Pitch .....................................................................62
Printer Reset .........................................................................63
Emulations ...........................................................................64
Printer Drivers.......................................................................65
Selecting Printer Drivers ....................................................65
Obtaining Drivers...............................................................66
Installing Printer Drivers....................................................66
Menu Mode ..........................................................................67
Moving Through the Menu ...............................................68
Moving Forward ..............................................................68
Moving Backward ...........................................................68
Resetting Menu to Factory Defaults..................................69
Printing the Menu Settings ................................................69
Changing the Menu Settings .............................................70
Menu Settings Table ..........................................................71
Explanations of Menu Items..............................................76
Maintenance ............................................................. 79
Replacing the Ribbon Cartridge ..........................................79
Printer Cleaning ...................................................................80
Paper Jams ............................................................................81
Troubleshooting ....................................................... 87
General Information .............................................................87
Internet Support .................................................................87
List of Problems....................................................................88
Problem 1:
My word processor files do not print the way I have the
menu and front panel set. ...............................................89
Problem 2:
Nothing happens when I turn on the printer...................90
Problem 3:
The printer does not print when the computer
sends data. .....................................................................90
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Problem 4:
I'm getting strange symbols, incorrect fonts, etc., when I
try to print a document. ..................................................90
Problem 5:
Ink smears on the paper when I print on narrow forms...91
Problem 6:
I've installed a new ribbon and the printing is smeared
and streaked....................................................................91
Problem 7:
The ALARM light is flashing.........................................91
Problem 8:
The ALARM light is on and the Character Pitch 10 light
is flashing. ......................................................................91
Problem 9:
The ALARM light is on and the Character Pitch 15 light
is flashing. ......................................................................92
Problem 10:
The printer needs paper, but the ALARM light is not on
and I cannot load the paper. ...........................................92
Problem 11:
The Print Quality and Character Pitch keys on the front
panel don't work. ............................................................92
Problem 12:
Continuous-form paper sticks to the paper separator. ....92
Specifications............................................................ 93
Service and Support ................................................ 99
General Information .............................................................99
Documentation .................................................................. 100
Purchase Location ............................................................. 100
Internet Support................................................................. 101
www.okidata.com ......................................................... 101
my.okidata.com ............................................................ 101
Telephone Support ............................................................ 102
Oki Data Service Centers................................................... 103
Service and Support: United States and Canada............... 104
Service and Support: Latin America ................................. 105
Accessories ............................................................. 106
PurchasingAccessories...................................................... 106
Accessories: Part Numbers ................................................ 107
Consumables: Part Numbers ........................................... 107
Options: Part Numbers .................................................... 107
Replacement Parts: Part Numbers ................................... 108
Documentation: Part Numbers........................................ 109
Printer Control Codes .......................................... 110
Epson LQ Commands........................................................ 111
IBM Proprinter X24e / XL24e and IBM X24eAGM / XL 24e
AGMCommands .............................................................. 114
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User’s Guide: English 7
Regulatory and Safety Information ................... 117
Safety Information............................................................. 117
Regulatory Information..................................................... 119
Year 2000 Compliance ................................................... 119
Energy Star®................................................................... 119
Federal Communications Commission (FCC)................ 120
Industry Canada (IC)....................................................... 121
European Union Council of the European Communities122
Index ........................................................................ 123
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Helpful Hints
This section summarizes the features and capabilities directly
connected to saving money and time.
Details for these features and capabilities are provided in
other sections of this document.
You may want to use some of our Helpful Hints when
working with your machine.
Your printer has many features and capabilities that will help
you:
•save money.
•save time.
•operate the machine.
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User’s Guide: English 9
Saving Money
Saving Money: Forms Tear-Off
The Forms Tear-Off feature allows a printed page (rear feed,
continuous form) to be torn off without wasting paper or
adjusting the printer.
Forms Tear-Off automatically moves the paper from the
initial printing position (print start position) to the tear-off
position, after a time interval (which you select through the
menu).
The top of the page (perforation) is even with the tear bar.
The tear bar is located under the clear top of the access cover.
Paper remains in the tear-off position until the printer
receives more data. Then, the paper moves back down for
printing (retracts to the initial print position).
When printing stops, the paper will advance to the tear-off
position.
This feature is normally turned off.
Forms Tear-Off and the Top of Form settings interact.
For more information, refer to “UsingYour Printer, Forms
Tear-Off”and “UsingYour Printer, Top of Form.”
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Saving Time
Saving Time: Internet Support
Oki Data provides support via the Internet.
Oki Data’s main web site, www.okidata.com, is the gateway to
Oki Data’s products and services.
my.okidata.com is a powerful area of Oki Data’s web site
designed to help you personalize the information and service
you get from Oki Data.
You can find information at your convenience, at any time.
For more information, refer to “Service and Support, Internet
Support.”
Saving Time: Paper Park
Your printer’s paper park feature allows you to print a single
sheet (cut-sheet) page without removing continuous feed
paper from the printer.
For more information, refer to “UsingYour Printer, Paper
Park.”
Saving Time: Moving Through the Menu
When the printer is in Menu Mode, you can move forward or
backwards through the menu.
To move forward, press GROUP, ITEM, or Set, whichever is
appropriate.
To move backward, press and hold SHIFT, then GROUP,
ITEM, or Set, whichever is appropriate.
For more information, refer to “UsingYour Printer, Menu
Mode.”
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