Oki C610 Series Quick reference guide

How to remove

Jammed Paper

Rev.1

C610/C610DM/C710/

C711/C711DM/C711WT

ES3032/ES6410/ES6410DM/

ES7411/ES7411DM/ES7411WT

This document explains how to clear them quickly and simply.

If prinng mulple pages (or copies), do not assume that, having cleared an obvious sheet, others will

not also be stopped somewhere along the path. These must also be removed in order to clear the jam

fully and restore normal operaons. Please remove jammed paper carefully so that it doesn’t tear. How-

ever, if it does please ensure that no parts of paper are le inside the printer.

Check the error code displayed on the panel and remove the jammed paper by following the procedures

described in this document.

Paper Jams

Paper jams occasionally occur due to paper misfeeding from a paper tray or at any point on the paper

path through the printer. When a jam occurs, the printer immediately stops and the Aenon LED on

the Status Panel informs you of the event.

For example:

NOTE: The model shown may look dierent from your

printer however the basic principles are the same.

Error Code  

370 Duplex Unit 4

371 Duplex Unit 4

372 Duplex Unit 4

373 Duplex Unit 4

380 Inside Printer 5

381 Inside Printer 5

382 Inside Printer 5

383 Duplex Unit 4

385 Inside Printer 5

390 Mul Purpose Tray 8

391 Paper Tray 1 9

392 Paper Tray 2 9

393 Paper Tray 3 9

400 Paper Size Error 9

Turning o the Printer 10

WARNING!

If the printer has been powered on recently, the fuser will be hot. This area is

clearly labelled. Do not touch.

Duplex Multi Purpose Tray Inside Printer Paper Trays

Error codes and Location

Refer to the table below to nd the locaon of the paper jam



A paper jam has occurred near the duplex unit

1. The duplex unit is located at the rear of the

printer. Pinch and li the jam release lever of

the duplex unit to open the duplex unit cover.

2. Pull out the jammed paper.

Note: If you cannot see the jammed paper, close

the duplex unit cover. The jammed paper

should be ejected automacally. If the jammed

paper cannot be ejected even when the duplex

unit cover is closed, turn o the printer. (Refer

to “Turning o the Printer” on page 10)

The printer must be switched o, before

removing the duplex unit.

3. Remove the duplex unit from the printer.

4. Push the duplex cover in the direcon of the

arrow (1) then li the cover up (2).

5. Remove the jammed paper.

6. Return the duplex unit to the original

posion.



A paper jam has occurred inside the printer

1. Press the cover release (1) and open the

printer’s top cover fully (2).

2. Note the posion of the four toner

cardges and image drums. It is essenal they

go back in the same order. Holding it by its

top centre, li the image drum, complete with

its toner cartridge up and out of the printer.

3. Cover the image drum and the toner cartridges.

4. To remove a sheet with its leading edge at the

front of the belt (A), carefully li the sheet from

the belt and pull it forwards the internal drum

cavity and withdraw the sheet.

5. To remove a sheet from the central area of the

belt (B), carefully separate the sheet from the belt

surface and withdraw the sheet.



6. To remove a sheet just entering the fuser,

separate the sheet from the belt, push the fuser

pressure release lever (C) down to release the

fuser’s grip on the sheet, and withdraw the

sheet through the drum cavity area. Then allow

the pressure release lever to rise again.

NOTE: If the sheet is well advanced into the

fuser (only a short length is sll visible), do not

aempt to pull it back.

7. To remove a sheet in the fuser, push the two

retaining levers (D & E) towards the front of the

printer to release the fuser.

8. Withdraw the fuser unit using the handle (F).

9. Press release lever (G) and pull the trapped

paper from the fuser.

10. Replace fuser unit into the machine and move

locking levers (D & E) toward the rear of the

machine.

11. Holding the complete assembly by its top

centre, lower it into place in the printer, locang

the pegs at each end into their slots in the sides of

the printer cavity. Starng with the cyan image

drum unit nearest the fuser, replace the four image

drums into the drum cavity, making sure to locate

them in the correct order.

12. Lower the top cover but do not press down to

latch it closed yet. This will protect the drums

from excessive exposure to room lighng while

you check the remaining areas for jammed

sheets.

13. Open the rear exit tray and check for a sheet

of paper in the rear path area.

Rear Exit Tray Path Area

14. Pull out any sheets found in this area.

15. If the sheet is low down in this area and dicult

to remove, it is probably sll gripped by the fuser.

In this case raise the top cover, reach around and

press down on the fuser pressure release lever.

16. If you are not using the rear exit tray, close it

once any paper has been removed from this area.



A paper jam has occurred near the Mul Purpose Tray

1. Pull down the Mul Purpose Tray using the

depressions.

2. Li the front cover release lever and lower

the front cover.

3. Remove the jammed paper from the inside

cover.

4. Close the front cover.

5. Close the Mul Purpose Tray





A paper jam has occurred while feeding paper from a paper tray.

1. Error code 400 noes that paper of an

improper size was fed from the tray. Check the

paper in the tray, or the printer for a mul- feed.

In such cases, the error message can be cleared

by opening and closing the front cover.

2. Pull out the paper cassee tray.

3. Remove jammed paper.

Note: Ensure all paper is undamaged, stacked

properly and the paper guides are properly

posioned against the edges of the paper stack.

4. Insert the paper cassee tray back into the

printer.

5. Press the OPEN buon (1) and open and close

the top cover (2) to perform recovery prinng to

proceed.





1. Before turning o the printer, be sure to shut down by using the following procedure.

Note: Pressing the OFF (O) side of the power switch suddenly, may cause the printer to be inoperable and

could damage the printer.

2. Hold down the BACK buon for four seconds or more to display [SHUTDOWN START/YES].

3. Press the ENTER buon. The printer displays [SHUTDOWN], starng shutdown processing.

4. Press the OFF (O) side of the power switch when the printer displays [TURN OFF POWER/SHUTDOWN

COMPLETED].

Note: You must wait several seconds before you press the ON (I) power switch.

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