Oki MC351 Quick reference guide
How to remove
Jammed Paper
Rev.1
MC351/MC352/MC361/MC362/
MC561/MC562/ES3451/ES3452/
ES5461/ES5462
This document explains how to clear them quickly and simply.
If prinng mulple pages (or copies), do not assume that, having cleared an obvious sheet, others will
not also be stopped somewhere along the path. These must also be removed in order to clear the jam
fully and restore normal operaons. Please remove jammed paper carefully so that it doesn’t tear. How-
ever, if it does please ensure that no parts of paper are le inside the printer.
Check the error code displayed on the panel and remove the jammed paper by following the procedures
described in this document.
Paper Jams
Paper jams occasionally occur due to paper misfeeding from a paper tray or at any point on the paper
path through the printer. When a jam occurs, the printer immediately stops and the Status LED on the
Status Panel informs you of the event.
For example:
2
Error Code Refer to Page
370 Under Belt 4
371 Under Belt 4
372 Under Belt 4
380 Inside Printer 6
381 Inside Printer 6
382 Inside Printer 6
385 Inside Printer 6
390 Mul Purpose Tray 8
391 Paper Tray 1 9
392 Paper Tray 2 9
400 Paper Size Error 10
409 Face Up Stacker 10
Scanner (ADF) 11
3
WARNING!
If the printer has been powered on recently, the fuser will be hot. This area is
clearly labelled. Do not touch.
Face-Up Stacker Multi Purpose Tray Inside printer Paper Trays
Error codes and Location
Refer to the table below to nd the locaon of the paper jam
A paper jam has occurred under the belt
1. Gently raise the scanner and press the OPEN
buon to open the top cover fully.
2. Take out the image drum unit and place it on
a at surface.
3. Cover the image drum unit.
4. Pull the locking levers at each side of the
transfer belt up and towards the front of the
machine. Using the locking levers handles li
the belt upwards and withdraw from the
machine.
5. Look into the printer to check whether any
sheets of paper are visible on any part of the
paper path. Pull out any sheets found in this
area.
6. Lower the belt unit into place, with the drive
gear towards the rear of the printer. Locate the
drive gear into the gear inside the printer by the
rear right corner of the unit, and lower the belt
unit at inside the printer.
4
7. Push the lock levers down to lock the belt
unit.
8. Install the image drum unit in the printer so
as to situate the K toner cartridge toward the
front of the printer.
9. Close the top cover and press down rmly so
that the cover latches closed. Lower the
scanner back into posion.
5
1. Gently raise the scanner and press the OPEN
buon to open the top cover fully.
2. Take out the image drum unit and place it on
a at surface.
3. Cover the image drum unit.
4. To remove a sheet from the central area of
the belt, carefully separate the sheet from the
belt surface and withdraw the sheet.
5. If the paper is jammed just entering the fuser,
press the release lever and pull out the trapped
paper.
Note: Do not aempt to pull the sheet if the
paper is well advanced into the fuser.
6. To remove a sheet from the fuser, move the
two blue lock levers towards the front of the
machine to release the fuser. Li the fuser unit
out using the handle (A).
A paper jam has occurred inside the printer
6
7. Press the release lever (B) to remove the
trapped paper from the fuser.
8. Insert the fuser unit back into posion and
push the lock levers down to lock the fuser unit.
9. To remove a sheet with its leading edge at the
front of the belt, li the plasc guard at the front
of the printer and remove the paper.
10. Remove the paper.
11. Install the image drum unit in the printer so
as to situate the K toner cartridge toward the
front of the printer.
12. Close the top cover and press down rmly so
that the cover latches closed. Lower the
scanner back into posion.
A paper jam has occurred near the Mul- Purpose Tray
1. Gently raise the scanner and press the OPEN
buon to open the top cover fully.
2. Take out the image drum unit and place it on
a at surface.
3. Cover the image drum unit.
4. Li the plasc guard at the front of the
printer.
5. Remove jammed paper.
6. Install the image drum unit in the printer so as
to situate the K toner cartridge toward the front
of the printer.
7. Close the top cover.
A paper jam has occurred in paper tray 1/tray 2
1. Pull out the paper cassee tray.
2. If the paper is well advanced out of the printer
gently remove it.
3. If the paper does not remove easily, do not
use excessive force. Open the top cover li the
plasc guard at the front of the printer and
remove the paper.
4. Ensure all paper is undamaged, stacked
properly, and the paper guides are properly
posioned against the edges of the paper stack.
When sased, replace the paper cassee tray
back into the printer.
5. Close the top cover and press down rmly so
that the cover latches closed. Lower the scanner
back into posion.
A paper jam has occurred near the Face-up Stacker
1. Error code 400 noes that paper of an
improper size was fed from the tray. Check the
paper in the tray, or the printer for a mul feed.
Open and close the top cover to perform
recovery prinng to proceed.
2. An error code 409 occurs when the Face-up
Stacker is used (B) check for jammed paper in
rear path area (A). Pull out any sheets found in
this area.
3. If the sheet is low down in this area and
dicult to remove, it is probably sll gripped by
the fuser. In this case raise the top cover, reach
around and press down on the fuser pressure
release lever (C).
4. Close the Face-Up Stacker if not in use.
5. Gently lower the scanner. When the jam has
been cleared, if Jam Recovery is enabled in the
Printer Adjust menu, the MFP will aempt to
reprint any pages lost due to paper jams.
This manual suits for next models
9
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