Novell ZENWORKS ENDPOINT SECURITY MANAGEMENT 3.5 User manual

Novell®

www.novell.com

novdocx (en) 17 September 2009

AUTHORIZED DOCUMENTATION

ZENworks Endpoint Security Management Installation Guide

ZENworks

Endpoint Security Management

3.5

July 31, 2009

Installation Guide

novdocx (en) 17 September 2009

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4ZENworks Endpoint Security Management Installation Guide

novdocx (en) 17 September 2009

Contents 5

Contents

novdocx (en) 17 September 2009

About This Guide 7

1 ZENworks Endpoint Security Management Overview 9

1.1 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

1.2 About the ZENworks Endpoint Security Management Manuals. . . . . . . . . . . . . . . . . . . . . . . . 11

2 Installing ZENworks Endpoint Security Management 13

2.1 Pre-installation Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2.2 Installation Packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2.2.1 About the Master Installer Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2.3 Installation Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

2.4 Installation Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

2.5 Before Installing ZENworks Endpoint Security Management. . . . . . . . . . . . . . . . . . . . . . . . . . 14

3 Performing a Single-Server Installation 19

3.1 Installation Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

3.2 Starting the Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

4 Performing a Multi-Server Installation 23

5 Performing the Policy Distribution Service Installation 25

5.1 Installation Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

5.1.1 Typical Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

5.1.2 Custom Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

5.2 Starting the Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

6 Performing the Management Service Installation 33

6.1 Installation Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

6.1.1 Typical Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

6.1.2 Custom Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

6.2 Starting the Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

7 Performing the Management Console Installation 45

7.1 Installation Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

7.1.1 Typical Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

7.1.2 Custom Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

7.2 Starting the Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

7.2.1 Adding eDirectory Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

7.2.2 Configuring the Management Console’s Permissions Settings . . . . . . . . . . . . . . . . . 50

7.2.3 Publishing a Policy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

6ZENworks Endpoint Security Management Installation Guide

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8 Endpoint Security Client 3.5 Installation 55

8.1 Basic Endpoint Security Client 3.5 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

8.2 MSI Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

8.2.1 Command-line Variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

8.2.2 Distributing a Policy with the MSI Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

8.2.3 User Installation of the Endpoint Security Client 3.5 from MSI . . . . . . . . . . . . . . . . . 62

8.3 Running the Endpoint Security Client 3.5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

9 Endpoint Security Client 4.0 Installation 63

9.1 Basic Endpoint Security Client 4.0 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

9.2 MSI Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

9.2.1 Using the Master Installer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

9.2.2 Using the Setup.exe File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

9.2.3 Completing the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

9.2.4 Command Line Variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

9.2.5 Distributing a Policy with the MSI Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

9.3 Running the Endpoint Security Client 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

9.4 Features Not Supported In the Endpoint Security Client 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . 70

10 ZENworks Endpoint Security Management Unmanaged Installation 71

10.1 Unmanaged Endpoint Security Client Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

10.2 Stand-Alone Management Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

10.3 Distributing Unmanaged Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

11 Upgrading 73

A Documentation Updates 75

A.1 July 31, 2009 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

A.2 January 5, 2009 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

About This Guide 7

novdocx (en) 17 September 2009

About This Guide

This Novell®ZENworks®Endpoint Security Management Installation Guide provides complete

installation instructions for the ZENworks Endpoint Security Management components and assists

administrators in getting those components up and running.

The information in this guide is organized as follows:

Chapter 1, “ZENworks Endpoint Security Management Overview,” on page 9

Chapter 2, “Installing ZENworks Endpoint Security Management,” on page 13

Chapter 3, “Performing a Single-Server Installation,” on page 19

Chapter 4, “Performing a Multi-Server Installation,” on page 23

Chapter 5, “Performing the Policy Distribution Service Installation,” on page 25

Chapter 6, “Performing the Management Service Installation,” on page 33

Chapter 7, “Performing the Management Console Installation,” on page 45

Chapter 8, “Endpoint Security Client 3.5 Installation,” on page 55

Chapter 9, “Endpoint Security Client 4.0 Installation,” on page 63

Chapter 10, “ZENworks Endpoint Security Management Unmanaged Installation,” on page 71

Audience

This guide is written for the ZENworks Endpoint Security Management administrators.

Feedback

We want to hear your comments and suggestions about this manual and the other documentation

included with this product. Please use the User Comments feature at the bottom of each page of the

online documentation, or go to the Novell Documentation Feedback site (http://www.novell.com/

documentation/feedback.html) and enter your comments there.

Additional Documentation

ZENworks Endpoint Security Management is supported by other documentation (in both PDF and

HTML formats) that you can use to learn about and implement the product. For additional

documentation, see the ZENworks Endpoint Security Management 3.5 documentation Web site

(http://www.novell.com/documentation/zesm35).

8ZENworks Endpoint Security Management Installation Guide

novdocx (en) 17 September 2009

ZENworks Endpoint Security Management Overview

novdocx (en) 17 September 2009

ZENworks Endpoint Security

Management Overview

Novell®ZENworks®Endpoint Security Management consists of four high-level functional

components: the Policy Distribution Service, the Management Service, the Management Console,

and the Endpoint Security Client. The figure below shows these components in the architecture:

Figure 1-1 ZENworks Endpoint Security Management Architecture

The Endpoint Security Client is responsible for enforcement of the distributed security policies on

the endpoint system. When the Endpoint Security Client is installed on all enterprise PCs, these

endpoints can now travel outside the corporate perimeter and maintain their security; endpoints

inside the perimeter receive additional security checks within the perimeter firewall.

The following components are installed on servers that are secured inside the corporate perimeter:

Policy Distribution Service: Responsible for the distribution of security policies to the

Endpoint Security Client and retrieval of reporting data from the Endpoint Security Client. The

Policy Distribution Service can be deployed in the DMZ, outside the enterprise firewall, to

ensure regular policy updates for mobile endpoints.

Management Service: Responsible for user policy assignment and component authentication,

reporting data retrieval, creation and dissemination of ZENworks Endpoint Security

Management reports, and security policy creation and storage.

Management Console: The visible user interface, which runs directly on the server hosting the

Management Service or on a workstation residing inside the corporate firewall with connection

to the Management Service server. The Management Console is used to both configure the

Management Service and to create and manage user and group security policies. Policies are

created, copied, edited, disseminated, and deleted using the Management Console.

Management

Service

Policy

Distribution

Service

ZENworks

Security

Client

Enterprise

Web Server

Active Directory,

LDAP, or NT Domain

Directory Service

SQL

Database

SSL Link

Office

Home

Encrypted

Policy

Reporting

Information

Management

Console

Group

Info

Central Management

Location Secure

Enterprise Perimeter

ZENworks

Endpoint Security Management

Coffee

Shop

On The

Road

DMZ

(Demilitarized Zone)

10 ZENworks Endpoint Security Management Installation Guide

novdocx (en) 17 September 2009

1.1 System Requirements

Table 1-1 Server Requirements

Table 1-2 Standalone Management Console Requirements

Table 1-3 Client Requirements

Item Requirement

Operating System Microsoft* Windows* 2003 Server (32-bit)

Processor Determined by operating system

Disk Space 500 MB if the Microsoft SQL database is not installed locally

5 GB if the Microsoft SQL database is local; a SCSI drive is

recommended

Software One of the following relational database management systems

(RDBMS): SQL Server Standard, SQL Server Enterprise, Microsoft

SQL Server 2000 SP4, SQL 2005; server authentication must be set

to mixed mode to allow both SQL Server and Windows

Authentication mode authentication

Microsoft Internet Information Services (configured for SSL)

Directory Services: eDirectoryTM or Active Directory*

.NET framework 3.5

Item Requirement

Software One of the following relational database management systems

(RDBMS): SQL Server Standard, SQL Server Enterprise, Microsoft

SQL Server 2000 SP4, SQL 2005, SQL Express, SQL Server 2008;

server authentication must be set to mixed mode to allow both SQL

Server and Windows Authentication mode authentication

Item Requirement

Operating System for Endpoint

Security Client 3.5

Windows XP SP1

Windows XP SP2

Windows 2000 SP4

The operating system must have Windows Installer 3.1 installed and

all operating system updates applied

Operating System for Endpoint

Security Client 4.0

Windows Vista SP1 (32-bit)

Processor Determined by operating system

Disk Space 5 MB required, 5 additional MB recommended for reporting data

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