Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - NETWORK DISCOVERY DATABASE... User manual

Novell®

www.novell.com

novdocx (en) 16 April 2010

AUTHORIZED DOCUMENTATION

ZENworks 10 Configuration Management Installation Guide

ZENworks

10 Configuration Management SP3

10.3

March 30, 2010

Installation Guide

novdocx (en) 16 April 2010

Legal Notices

Novell, Inc. makes no representations or warranties with respect to the contents or use of this documentation, and

specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose.

Further, Novell, Inc. reserves the right to revise this publication and to make changes to its content, at any time,

without obligation to notify any person or entity of such revisions or changes.

Further, Novell, Inc. makes no representations or warranties with respect to any software, and specifically disclaims

any express or implied warranties of merchantability or fitness for any particular purpose. Further, Novell, Inc.

reserves the right to make changes to any and all parts of Novell software, at any time, without any obligation to

notify any person or entity of such changes.

Any products or technical information provided under this Agreement may be subject to U.S. export controls and the

trade laws of other countries. You agree to comply with all export control regulations and to obtain any required

licenses or classification to export, re-export or import deliverables. You agree not to export or re-export to entities on

the current U.S. export exclusion lists or to any embargoed or terrorist countries as specified in the U.S. export laws.

You agree to not use deliverables for prohibited nuclear, missile, or chemical biological weaponry end uses. See the

Novell International Trade Services Web page (http://www.novell.com/info/exports/) for more information on

exporting Novell software. Novell assumes no responsibility for your failure to obtain any necessary export

approvals.

photocopied, stored on a retrieval system, or transmitted without the express written consent of the publisher.

Novell, Inc.

404 Wyman Street, Suite 500

Waltham, MA 02451

U.S.A.

www.novell.com

Online Documentation: To access the latest online documentation for this and other Novell products, see

the Novell Documentation Web page (http://www.novell.com/documentation).

novdocx (en) 16 April 2010

Novell Trademarks

For Novell trademarks, see the Novell Trademark and Service Mark list (http://www.novell.com/company/legal/

trademarks/tmlist.html).

Third-Party Materials

All third-party trademarks are the property of their respective owners.

4ZENworks 10 Configuration Management Installation Guide

novdocx (en) 16 April 2010

Contents 5

Contents

novdocx (en) 16 April 2010

About This Guide 7

1 System Requirements 9

1.1 Primary Server Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

1.2 Satellite Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

1.2.1 Windows Device Performing Satellite Roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

1.2.2 Linux Device Performing Satellite Roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

1.3 Management Zone Version Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

1.4 Database Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

1.5 LDAP Directory Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

1.6 Managed Device Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

1.7 Inventoried-Only Device Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

1.8 Administration Browser Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

1.9 Installation User Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

2 Coexistence with Other ZENworks Products 29

2.1 ZENworks Desktop Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

2.2 ZENworks Asset Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

2.3 ZENworks Patch Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

2.4 ZENworks Server Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

2.5 ZENworks Linux Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

2.6 ZENworks Handheld Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

3 Preparation 33

3.1 Understanding What the ZENworks Installation Does . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

3.2 Gathering Installation Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

3.3 Preinstallation Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

3.3.1 Verifying That the Minimum Requirements Have Been Met . . . . . . . . . . . . . . . . . . . 34

3.3.2 Creating an Installation DVD from the ISO Download . . . . . . . . . . . . . . . . . . . . . . . . 35

3.3.3 Creating an External Certificate Authority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

3.3.4 Installing an External ZENworks Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

3.3.5 Installing Mono 2.0.1-1.17 on SLES 11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

4 Installing the ZENworks Server 47

4.1 Performing the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

4.1.1 Installation Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

4.2 Performing an Unattended Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

4.2.1 Creating Your Response File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

4.2.2 Performing the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

4.3 Post-Installation Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

6ZENworks 10 Configuration Management Installation Guide

novdocx (en) 16 April 2010

5 Installing the ZENworks Adaptive Agent on Windows 65

6 Installing the ZENworks Adaptive Agent on Linux 67

7 Uninstalling ZENworks Software 69

7.1 Correct Order for Uninstalling ZENworks Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

7.2 Uninstalling a Windows Primary Server, Satellite, or Managed Device . . . . . . . . . . . . . . . . . . 70

7.3 Uninstalling a Linux Primary Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

7.3.1 Uninstalling ZENworks Software and Removing the Device from the Zone . . . . . . . 74

7.3.2 Uninstalling ZENworks Software While Retaining the Device in the Zone . . . . . . . . 75

7.4 Uninstalling ZENworks 10 Configuration Management SP3 Linux Satellite. . . . . . . . . . . . . . . 76

7.4.1 Zone-Level Uninstallation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

7.4.2 Local Uninstallation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

A Installation Executable Arguments 79

B Troubleshooting 81

B.1 Troubleshooting Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

B.2 Uninstallation Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

C Documentation Updates 87

C.1 March 30, 2010: SP3 (10.3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

About This Guide 7

novdocx (en) 16 April 2010

About This Guide

This ZENworks 10 Installation Guide includes information to help you successfully install a

Novell®ZENworks®10 Configuration Management SP3 system.

ZENworks 10 Configuration Management SP3 is also available as a software appliance that can be

deployed to the supported virtual infrastructure. This software appliance is built on the customized

SUSE®Linux Enterprise Server 10 SP2 (SLES 10 SP2) and is pre-installed with ZENworks 10

Configuration Management SP3 Server and ZENworks 10 Configuration Management SP3

ZENworks Reporting Server.

For more information on how to deploy and manage ZENworks Appliance, see the ZENworks 10

Configuration Management Appliance Deployment and Administration Reference.

The information in this guide is organized as follows:

Chapter 1, “System Requirements,” on page 9

Chapter 2, “Coexistence with Other ZENworks Products,” on page 29

Chapter 3, “Preparation,” on page 33

Chapter 4, “Installing the ZENworks Server,” on page 47

Chapter 5, “Installing the ZENworks Adaptive Agent on Windows,” on page 65

Chapter 6, “Installing the ZENworks Adaptive Agent on Linux,” on page 67

Chapter 7, “Uninstalling ZENworks Software,” on page 69

Appendix A, “Installation Executable Arguments,” on page 79

Appendix B, “Troubleshooting,” on page 81

Appendix C, “Documentation Updates,” on page 87

Audience

This guide is intended for ZENworks administrators.

Feedback

We want to hear your comments and suggestions about this manual and the other documentation

included with this product. Please use the User Comments feature at the bottom of each page of the

online documentation, or go to the Novell Documentation Feedback site (http://www.novell.com/

documentation/feedback.html) and enter your comments there.

Additional Documentation

ZENworks 10 Configuration Management is supported by other documentation (in both PDF and

HTML formats) that you can use to learn about and implement the product. For additional

documentation, see the ZENworks 10 Configuration Management documentation (http://

www.novell.com/documentation/zcm10/).

8ZENworks 10 Configuration Management Installation Guide

novdocx (en) 16 April 2010

Documentation Conventions

In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and

items in a cross-reference path.

A trademark symbol (®, TM, etc.) denotes a Novell trademark. An asterisk (*) denotes a third-party

trademark.

When a single pathname can be written with a backslash for some platforms or a forward slash for

other platforms, the pathname is presented with a backslash. Users of platforms that require a

forward slash, such as Linux*, should use forward slashes as required by your software.

System Requirements

novdocx (en) 16 April 2010

System Requirements

The following sections provide the Novell®ZENworks®10 Configuration Management SP3

requirements for hardware and software:

Section 1.1, “Primary Server Requirements,” on page 9

Section 1.2, “Satellite Requirements,” on page 14

Section 1.3, “Management Zone Version Requirements,” on page 17

Section 1.4, “Database Requirements,” on page 20

Section 1.5, “LDAP Directory Requirements,” on page 21

Section 1.6, “Managed Device Requirements,” on page 21

Section 1.7, “Inventoried-Only Device Requirements,” on page 25

Section 1.8, “Administration Browser Requirements,” on page 27

Section 1.9, “Installation User Requirements,” on page 27

1.1 Primary Server Requirements

The server where you install the Primary Server software must meet the following requirements:

Table 1-1 Primary Server Requirements

Item Requirements Additional Details

Server Usage Your server might be capable of

handling tasks in addition to the tasks

a Primary Server performs for

ZENworks 10 Configuration

Management. However, we

recommend that any server where you

install the Primary Server software be

used only for ZENworks 10

Configuration Management purposes.

For example, you might not want the server

to do the following:

Host Novell eDirectoryTM

Host Novell Client32TM

Host Active Directory*

Be a terminal server

10 ZENworks 10 Configuration Management Installation Guide

novdocx (en) 16 April 2010

Operating System Windows*:

Windows Server* 2003 SP1 /

SP2 x86, x86-64 (Enterprise and

Standard editions)

Windows Server 2008 SP1 / SP2

x86, x86-64 (Enterprise and

Standard editions)

Windows Server 2008 R2 x86-64

(Enterprise and Standard

editions)

Linux*:

SUSE®Linux Enterprise Server

10 (SLES 10) SP1 / SP2 / SP3

x86, x86-64 (Intel* and AMD*

Opteron* processors)

Open Enterprise Server 2 (OES

2) SP1 / SP2 x86, x86-64

SLES 11 x86, x86-64 (Intel and

AMD Opteron processors)

All the Core and Data Center Editions of

Windows Server 2003 and Windows Server

2008 are not supported as Primary Server

platforms. Windows Server 2008 Core is not

supported because it does not support the

.NET Framework.

ZENworks 10 Configuration Management is

supported on Windows Server 2003 and

Windows Server 2008 editions with or

without Hyper-V.

IMPORTANT: If you want to install

ZENworks Reporting Server on a Primary

Server, you must install it either on SLES

10, OES 2, Windows Server 2003, or

Windows Server 2008 platforms. ZENworks

Reporting Server is currently not supported

on SLES 11 and Windows Server 2008 R2.

For more information, see TID 7004794 at

Novell Support web site (http://

www.novell.com/support/microsites/

microsite.do).

Hardware Processor: Minimum - Pentium* IV

2.8 GHz (x86 and x86-64), or

equivalent AMD or Intel processor

If the Primary Server is running Patch

Management, we recommend a fast

processor, such as the Intel Core* Duo

processor

RAM: 2 GB minimum; 4 GB

recommended

Disk Space: 3 GB minimum for

installing; 4 GB recommended for

running. Depending on the amount of

content you need to distribute, this

number can vary greatly.

Patch Management file storage

(downloaded patch content) requires

at least 25 GB of additional free disk

space. All content replication servers

also require this same amount of

additional free disk space if Patch

Management is enabled. If you use

Patch Management in additional

languages, each server also requires

this additional amount of free space

for each language used.

Because the ZENworks database file and

ZENworks content repository can each

become very large, you might want a

separate partition or hard drive available.

For information on changing the default

content repository location on a Windows

server, see “Content Repository” in the

ZENworks 10 Configuration Management

System Administration Reference.

For Linux servers, you might want the

var/opt

directory to be located on a large

partition. This is where the database (if

embedded) and content repository are

stored.

Display resolution: 1024 × 768 with

256 colors minimum

Item Requirements Additional Details

Other manuals for ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - NETWORK DISCOVERY DATABASE...

Table of contents

Other Novell Software manuals

Novell

Novell IDENTITY MANAGER 3.6.1 - WORKORDER DRIVER IMPLEMENTATION GUIDE... User manual

Novell

Novell IDENTITY MANAGER 3.6.1 - UNDERSTANDING POLICIES... User manual

Novell

Novell GROUPWISE 7 - USERS User manual

Novell

Novell BUSINESS CONTINUITY CLUSTERING 1.0 -... User manual

Novell

Novell LINUX ENTERPRISE SERVER 10 - INSTALLATION AND ADMINISTRATION... User manual

Novell

Novell FILE SYSTEM FACTORY 1.2.1 - ADMINISTRATION User manual

Novell

Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - COMMAND LINE UTILITIES REFERENCE 10.3... Technical manual

Novell

Novell ADMINSTUDIO 9.5 User manual

Novell

Novell SENTINEL LOG MANAGER 1.0.0.5 - 03-31-2010 User manual

Novell

Novell EDIRECTORY 8.8 SP5 Quick start guide

Novell

Novell GROUPWISE 8 - MONITOR User manual

Novell

Novell GROUPWISE 8 - WEBACCESS User manual

Novell

Novell LINUX ENTERPRISE SERVER 10 SP2 - STARTUP GUIDE... User guide

Novell

Novell GROUPWISE 7 - SECURITY POLICIES Instruction Manual

Novell

Novell ZENWORKS NETWORK ACCESS CONTROL 5.0 - INSTALLATION GUIDE... User manual

Novell

Novell OPENOFFICE 2.X User manual

Novell

Novell OPEN ENTERPRISE SERVER 2.0 SP2 - DOMAIN SERVICE FOR... User manual

Novell

Novell APPARMOR 2.1 - Instruction Manual

Novell

Novell OPEN WORKGROUP SUITE SMALL BUSINESS EDITION 2.0 - ... User manual

Novell

Novell PLATESPIN ORCHESTRATE 2.0.2 - ADMINISTRATOR REFERENCE... Service manual

Novell

Novell LINUX ENTERPRISE 11 - HIGH AVAILABILITY User manual

Novell

Novell LINUX ENTERPRISE SERVER STARTER SYSTEM User manual

Novell

Novell OPEN ENTERPRISE SERVER - CONVERSION GUIDE... User manual

Novell

Novell IFOLDER 3.X - SECURITY ADMINISTRATOR GUIDE... Service manual

Popular Software manuals by other brands

COMPRO

COMPRO COMPROFM manual

Muratec

Muratec OFFICEBRIDGE ONLINE user guide

Oracle

Oracle Contact Center Anywhere 8.1 installation guide

Adobe

Adobe 65007312 - Photoshop Lightroom Programmer's guide

Avaya

Avaya NULL One-X for RIM Blackberry user guide

HP ProLiant BL420c user guide

PS Audio

PS Audio PowerPlay Programming manual

Brady

Brady LOCKOUT PRO 3.0 Administrator's guide

Avaya

Avaya Interaction Center user guide

Texas Instruments

Texas Instruments TI-83 Plus Silver Edition Guide book

Oracle

Oracle Application 9i Configuration guide

Acer

Acer RDM user guide

Canon

Canon Vixia HF21 instruction manual

Canon

Canon ZR950 instruction manual

Samsung

Samsung Auto Backup user manual

Polycom

Polycom Vortex EF2201 Application note

Brocade Communications Systems

Brocade Communications Systems Brocade 8/12c user manual

Lexmark

Lexmark Apps Administrator's guide