Novell LINUX ENTERPRISE 11 - SUBSCRIPTION MANAGEMENT TOOL GUIDE... User manual

SUSE Linux Enterprise

Point of Service

www.novell.com11

October02,2009 SUSE Linux Enterprise Point of Service Guide

SUSE Linux Enterprise Point of Service Guide

Legal Notice

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For Novell trademarks, see the Novell Trademark and Service Mark list http://www.novell

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All information found in this book has been compiled with utmost attention to detail. However, this

does not guarantee complete accuracy. Neither Novell, Inc., SUSE LINUX Products GmbH, the authors,

nor the translators shall be held liable for possible errors or the consequences thereof.

Contents

About This Guide vii

1Product Overview 1

1.1 Architecture............................ 1

1.2 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . 3

1.3 ServerTypes ........................... 5

1.4 Images ............................. 13

1.5 SUSE Linux Enterprise Point of Service Deployment . . . . . . . . . . 16

2SUSE Linux Enterprise Point of Service Installation 21

2.1 Installation During the Initial Installation Process . . . . . . . . . . . . 21

2.2 Installation On Top of an Already Installed System . . . . . . . . . . . 22

3Basic Conguration 25

3.1 Setting Up the Administration Server . . . . . . . . . . . . . . . . . 25

3.2 Setting Up the Branch Server . . . . . . . . . . . . . . . . . . . . 27

3.3 Adding a Point of Service Terminal . . . . . . . . . . . . . . . . . . 30

4Setting Up the Administration Server 35

4.1 Administration Server Conguration . . . . . . . . . . . . . . . . . 36

4.2 Initializing the LDAP Directory . . . . . . . . . . . . . . . . . . . 38

4.3 Creating An Ofine Installation Package . . . . . . . . . . . . . . . 40

4.4 Creating Point of Service Images . . . . . . . . . . . . . . . . . . 40

4.5 Copying the Boot Image Files . . . . . . . . . . . . . . . . . . . . 41

4.6 Copying the System Image Files . . . . . . . . . . . . . . . . . . . 43

4.7 What'sNext........................... 45

5Setting Up a Dedicated Image Building Server 47

6Setting Up a Branch Server 49

6.1 Conditions to Congure a Branch Server . . . . . . . . . . . . . . . 50

6.2 Online Branch Server Conguration . . . . . . . . . . . . . . . . . 51

6.3 Ofine Branch Server Conguration . . . . . . . . . . . . . . . . . 53

6.4 Creating Branch Server Objects in LDAP . . . . . . . . . . . . . . . 55

6.5 Downloading Images from the Administration Server . . . . . . . . . . 64

6.6 Starting the Core Script . . . . . . . . . . . . . . . . . . . . . . 65

7Deploying Point of Service Terminals 67

7.1 OperatingSystem......................... 67

7.2 Conditions to Add a Point of Service Terminal . . . . . . . . . . . . . 68

7.3 Creating Point of Service Images . . . . . . . . . . . . . . . . . . 72

7.4 Creating the Required LDAP Objects . . . . . . . . . . . . . . . . . 72

7.5 Distributing Images to Point of Service Terminals . . . . . . . . . . . . 89

7.6 Hardware............................ 92

7.7 Point of Service Conguration Files . . . . . . . . . . . . . . . . . 94

7.8 Booting the Point of Service Terminal . . . . . . . . . . . . . . . . 102

8Securing Your Setup 111

8.1 Physical Server Security . . . . . . . . . . . . . . . . . . . . . . 112

8.2 NetworkSecurity........................ 112

8.3 DataSecurity.......................... 113

8.4 Application Security . . . . . . . . . . . . . . . . . . . . . . . 115

9Testing Your SUSE Linux Enterprise Point of Service Environment 117

9.1 Monitoring the Terminal Bootup . . . . . . . . . . . . . . . . . . 117

9.2 Troubleshooting Terminal Bootup Problems . . . . . . . . . . . . . 120

10 The SUSE Linux Enterprise Point of Service LDAP Directory 121

10.1 Logical Structure of the LDAP Directory . . . . . . . . . . . . . . . 122

10.2 Using posAdmin to Manage the LDAP Directory . . . . . . . . . . . 128

10.3 LDAP Objects Reference . . . . . . . . . . . . . . . . . . . . . 136

11 Managing Image Source Files 151

11.1 POSCDTool Command Line Options . . . . . . . . . . . . . . . . . 151

11.2 POSCopyTool Command Line Options . . . . . . . . . . . . . . . . 156

11.3 Managing the Image Source Files . . . . . . . . . . . . . . . . . . 158

12 Building Images with the Image Creator Tool 163

12.1 Creating an Image Based on Template . . . . . . . . . . . . . . . . 165

12.2 Building Network Boot Images . . . . . . . . . . . . . . . . . . . 166

12.3 Building Bootable CD Images with a System Image . . . . . . . . . . 167

12.4 Building Bootable CD Images without a System Image . . . . . . . . . 168

12.5 Building USB Stick Images with a System Image . . . . . . . . . . . . 168

12.6 Adding Installable Documentation in RPM Format . . . . . . . . . . . 169

12.7 Image Conguration Settings . . . . . . . . . . . . . . . . . . . 170

13 Building Images with KIWI 173

13.1 Understanding the KIWI Conguration . . . . . . . . . . . . . . . 174

13.2 Preparing the Image Conguration . . . . . . . . . . . . . . . . . 178

13.3 Creating the KIWI Image . . . . . . . . . . . . . . . . . . . . . 180

13.4 Building Customized SUSE Linux Enterprise Point of Service Images . . . 181

13.5 Deploying KIWI Images . . . . . . . . . . . . . . . . . . . . . . 183

14 Remotely Managing Point of Service Terminals with admind and adminc

185

14.1 admind............................. 185

14.2 adminc............................. 187

14.3 posGetIP............................ 188

14.4 Installing admind on a Point of Service Terminal . . . . . . . . . . . 189

14.5 Installing the admind Client on Administration and Branch Servers . . . 191

15 Backup and Restore 193

15.1 Ofine Physical Backup . . . . . . . . . . . . . . . . . . . . . . 193

15.2 Ofine Logical Backup . . . . . . . . . . . . . . . . . . . . . . 194

15.3 OnlineBackup.......................... 194

15.4 RestoringData.......................... 195

16 Troubleshooting 197

16.1 Server Infrastructure . . . . . . . . . . . . . . . . . . . . . . . 197

16.2 Operation ........................... 199

AChanging the Server Language 203

A.1 Changing the Language Selection . . . . . . . . . . . . . . . . . . 203

A.2 Installing a Language RPMs . . . . . . . . . . . . . . . . . . . . 203

BPoint of Service Scripts 205

B.1 Overview............................ 205

B.2 Core Script Process . . . . . . . . . . . . . . . . . . . . . . . . 206

B.3 Script Quick Reference . . . . . . . . . . . . . . . . . . . . . . 208

CSUSE Linux Enterprise Point of Service Files and Directory Structure

219

C.1 Administration Server Directory Structure . . . . . . . . . . . . . . 219

C.2 Branch Server Directory Structure . . . . . . . . . . . . . . . . . 223

C.3 KIWI Files and Directory Structure . . . . . . . . . . . . . . . . . 226

About This Guide

This guide contains instructions on how to install, manage and deploy SUSE® Linux

Enterprise Point of Service. Learn which components constitute a SUSE Linux Enterprise

Point of Service environment and how to congure the individual servers and terminals.

The guide is intended mainly for system administrators.

Many chapters in this manual contain links to additional documentation resources.

These include additional documentation that is available on the system, as well as

documentation available on the Internet.

For an overview of the documentation available for your product (and the latest docu-

mentation updates), refer to http://www.novell.com/documentation or to

the following section.

1 Available Documentation

We provide HTML and PDF versions of our books in different languages.

Find HTML versions of most product manuals in your installed system under /usr/

share/doc/manual or in the help centers of your desktop. Find the latest documen-

tation updates at http://www.novell.com/documentation where you can

download PDF or HTML versions of the manuals for your product.

For more information on the underlying operating system, refer to the SUSE Linux

Enterprise Server documentation, available from http://www.novell.com/

documentation/sles11/.

For information on securing your applications using AppArmor, refer to the Security

Guide, available from http://www.novell.com/documentation/sles11/.

For an introduction to setting up High Availability environments with SUSE Linux

Enterprise, refer to the High Availability Guide, available from http://www.novell

.com/documentation/sles11/.

2 Feedback

Several feedback channels are available:

• To report bugs for a product component or to submit enhancement requests, please

use https://bugzilla.novell.com/. If you are new to Bugzilla, you

might nd the Bug Writing FAQs helpful, available from the Novell Bugzilla home

page.

• We want to hear your comments and suggestions about this manual and the other

documentation included with this product. Please use the User Comments feature

at the bottom of each page of the online documentation and enter your comments

there.

3 Documentation Conventions

The following typographical conventions are used in this manual:

•/etc/passwd: directory names and lenames

•placeholder: replace placeholder with the actual value

•PATH: the environment variable PATH

•ls,--help: commands, options, and parameters

•user: users or groups

•Alt,Alt +F1: a key to press or a key combination; keys are shown in uppercase as

on a keyboard

•File,File >Save As: menu items, buttons

•Dancing Penguins (Chapter Penguins, ↑Another Manual): This is a reference to a

chapter in another manual.

viii SUSE Linux Enterprise Point of Service Guide

Product Overview

SUSE® Linux Enterprise Point of Service is a secure and reliable Linux platform opti-

mized for enterprise retail organizations. Built on the solid foundation of SUSE® Linux

Enterprise, it is the only enterprise-class Linux operating system tailored specically

for retail Point of Service terminals, kiosks, self-service systems, and reverse-vending

systems.

This section provides an architectural overview of the SUSE Linux Enterprise Point of

Service product, along with an overview of server types, images, and the deployment

process.

1.1 Architecture

The SUSE Linux Enterprise Point of Service architecture consists of one centralized

Administration Server, one or more Branch Servers, and Point of Service terminals.

These can be standard PCs running retail check-out applications or specialized point-

of-sale machines such as cash registers and customer kiosks (see Figure 1.1, “SUSE

Linux Enterprise Point of Service System Architecture” (page 2)). Find a list of system

requirements for the individual components in Section 1.2, “System Requirements”

(page 3) and an overview of the different server types and their functions in Section 1.3,

“Server Types” (page 5).

Product Overview 1

Figure 1.1 SUSE Linux Enterprise Point of Service System Architecture

All system information (system structure, image information, the conguration and

deployment method for each Branch Server and Point of Service terminal, etc.) is stored

in an LDAP database on the Administration Server (which may be replicated on Branch

Servers). The Administration Server usually also holds the master repository for the

images required to boot and congure Point of Service terminals and provides the

utilities required to build those images.

NOTE: Creating a Dedicated Image Building Server

However, if you have a large system and want to ofoad the image building

function from the Administration Server, you can also set up a dedicated Image

Building Server. For more information, see Chapter 4, Setting Up the Adminis-

tration Server (page 35) or Chapter 5, Setting Up a Dedicated Image Building

Server (page 47).

Triggered by the possyncimages.pl script (see Section B.3.9, “possyncimages.pl”

(page 217), each Branch Server downloads the system information and images required

for its local Point of Service terminals from the Administration Server. The Point of

Service terminals, in turn, download their respective images from the Branch Server

when they boot.

2SUSE Linux Enterprise Point of Service Guide

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