Novell IDENTITY MANAGER 3.6.1 - E-MAIL User manual

Novell®

www.novell.com

novdocx (en) 13 May 2009

AUTHORIZED DOCUMENTATION

Identity Manager 3.6.1 E-Mail Notification Guide

Identity Manager

3.6.1

June 05, 2009

E-Mail Notification Guide

novdocx (en) 13 May 2009

Legal Notices

Novell, Inc. makes no representations or warranties with respect to the contents or use of this documentation, and

specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose.

Further, Novell, Inc. reserves the right to revise this publication and to make changes to its content, at any time,

without obligation to notify any person or entity of such revisions or changes.

Further, Novell, Inc. makes no representations or warranties with respect to any software, and specifically disclaims

any express or implied warranties of merchantability or fitness for any particular purpose. Further, Novell, Inc.

reserves the right to make changes to any and all parts of Novell software, at any time, without any obligation to

notify any person or entity of such changes.

Any products or technical information provided under this Agreement may be subject to U.S. export controls and the

trade laws of other countries. You agree to comply with all export control regulations and to obtain any required

licenses or classification to export, re-export, or import deliverables. You agree not to export or re-export to entities

on the current U.S. export exclusion lists or to any embargoed or terrorist countries as specified in the U.S. export

laws. You agree to not use deliverables for prohibited nuclear, missile, or chemical biological weaponry end uses.

Please refer to the International Trade Services (http://www.novell.com/company/policies/trade_services) for more

information on exporting Novell software. Novell assumes no responsibility for your failure to obtain any necessary

export approvals.

stored on a retrieval system, or transmitted without the express written consent of the publisher.

Novell, Inc. has intellectual property rights relating to technology embodied in the product that is described in this

document. In particular, and without limitation, these intellectual property rights may include one or more of the U.S.

patents listed on the Novell Legal Patents Web page (http://www.novell.com/company/legal/patents/) and one or

more additional patents or pending patent applications in the U.S. and in other countries.

Novell, Inc.

404 Wyman Street, Suite 500

Waltham, MA 02451

U.S.A.

www.novell.com

Online Documentation: To access the latest online documentation for this and other Novell products, see

the Novell Documentation Web page (http://www.novell.com/documentation).

novdocx (en) 13 May 2009

Novell Trademarks

For Novell trademarks, see the Novell Trademark and Service Mark list (http://www.novell.com/company/legal/

trademarks/tmlist.html).

Third-Party Materials

All third-party trademarks are the property of their respective owners.

4Identity Manager 3.6.1 E-Mail Notification Guide

novdocx (en) 13 May 2009

Contents 5

Contents

novdocx (en) 13 May 2009

About This Guide 7

1Overview 9

1.1 System E-Mail Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

1.2 Custom E-Mail Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

1.3 Default Notification Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

2 Designating an E-Mail Server 11

2.1 Designating an E-Mail Server in Designer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

2.2 Designating an E-Mail Server in iManager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

3 Editing Predefined Templates 15

3.1 List of Predefined Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

3.1.1 Forgotten Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

3.1.2 Password Synchronization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

3.1.3 Workflow Provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

3.1.4 Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

3.2 Editing a Template in Designer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

3.3 Editing a Template in iManager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

4 Creating Templates 21

4.1 Creating a Template in Designer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

4.2 Creating a Template in iManager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

5 Importing Templates Into Designer 25

5.1 Importing a Template from the Identity Vault . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

5.2 Importing a Template from another Designer Project . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

6 Using Templates 27

A Tokens and Replacement Tags 29

6Identity Manager 3.6.1 E-Mail Notification Guide

novdocx (en) 13 May 2009

About This Guide 7

novdocx (en) 13 May 2009

About This Guide

This guide explains how to configure your Identity Manager system to send e-mail notifications to

administrators and users when certain events occur. The guide is organized as follows:

Chapter 1, “Overview,” on page 9

Chapter 2, “Designating an E-Mail Server,” on page 11

Chapter 3, “Editing Predefined Templates,” on page 15

Chapter 4, “Creating Templates,” on page 21

Chapter 5, “Importing Templates Into Designer,” on page 25

Chapter 6, “Using Templates,” on page 27

Appendix A, “Tokens and Replacement Tags,” on page 29

Audience

This guide is intended for Identity Manager administrators.

Documentation Updates

For the most recent version of this document, see the Identity Manager Documentation Web site

(http://www.novell.com/documentation/idm36/index.html).

Additional Documentation

For documentation on other Identity Manager drivers, see the Identity Manager Drivers Web site

(http://www.novell.com/documentation/idm36drivers/index.html).

Documentation Conventions

In Novell®documentation, a greater-than symbol (>) is used to separate actions within a step and

items in a cross-reference path.

A trademark symbol (®, TM, etc.) denotes a Novell trademark. An asterisk (*) denotes a third-party

trademark.

When a single pathname can be written with a backslash for some platforms or a forward slash for

other platforms, the pathname is presented with a backslash. Users of platforms that require a

forward slash, such as Linux* or UNIX*, should use forward slashes as required by your software.

8Identity Manager 3.6.1 E-Mail Notification Guide

novdocx (en) 13 May 2009

Overview

novdocx (en) 13 May 2009

Overview

Novell®Identity Manager includes the ability to send e-mail notifications to designated recipients

whenever certain actions occur. The following sections provide the conceptual information needed

to understand and complete the tasks associated with using e-mail notifications.

Section 1.1, “System E-Mail Notifications,” on page 9

Section 1.2, “Custom E-Mail Notifications,” on page 9

Section 1.3, “Default Notification Collection,” on page 10

1.1 System E-Mail Notifications

Identity Manager includes functionality, such as password management, jobs, and workflow

provisioning, that can utilize e-mail messages to notify administrators or users of actions or results

that have taken place. For example, e-mail messages can be sent to:

Notify a user who has reset his or her password that the action failed.

Provide a password to a user who has used the Forgotten Password feature to request the

password.

Notify you, or another administrator, of the results of an Identity Manager job that has just run.

Inform a manager, or another approver, that a provisioning request awaits his or her approval.

In order to customize these e-mail messages to provide information specific to the action that has

taken place, Identity Manager uses a set of predefined e-mail notification templates. For example,

there is an e-mail template for when a user forgets his or her password, and another template for

when a manager needs to approve a user’s request for access to a resource.

In most cases, the system functionality (password management, jobs, and so forth) must be

configured to use e-mail notifications, and the text in the e-mail templates must be modified to fit

your environment and need. Instructions are provided in Chapter 3, “Editing Predefined Templates,”

on page 15.

1.2 Custom E-Mail Notifications

Identity Manager enables you to send e-mail notifications through actions you define in policies. For

example, if you use the Active Directory* driver to create Microsoft* Exchange mailboxes in Active

Directory, you can include an action in the Active Directory driver policy that sends an e-mail to the

user when his or her mailbox has been created.

Policies include two e-mail notification actions: Send Email and Send Email from Template. The

Send Email action includes the e-mail information in the action while the Send Email from Template

action references a custom e-mail notification template that you create. For information about

creating templates, see Chapter 4, “Creating Templates,” on page 21,

10 Identity Manager 3.6.1 E-Mail Notification Guide

novdocx (en) 13 May 2009

1.3 Default Notification Collection

The Default Notification Collection is an Identity Vault object that contains a set of e-mail

notification templates and an SMTP server that is used when sending e-mails generated from the

templates.

The predefined e-mail notification templates are included in the Default Notification Collection.

Any custom templates that you create are also added to the collection. You must define the SMTP

server that you want associated with the collection. For more information, see Chapter 2,

“Designating an E-Mail Server,” on page 11.

This manual suits for next models

Table of contents

Other Novell Software manuals

Novell

Novell GROUPWISE 8 - MONITOR User manual

Novell

Novell ACCESS MANAGER 3.1 SP2 - J2EE AGENT GUIDE... User manual

Novell

Novell EVOLUTION 2.6 User manual

Novell

Novell IMANAGER - INSTALLATION V2.7 User manual

Novell

Novell APPARMOR 2.0 Instruction Manual

Novell

Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - NETWORK DISCOVERY DATABASE... Quick guide

Novell

Novell ACCESS MANAGER 3.1 SP2 - SSL VPN USER GUIDE... User manual

Novell

Novell DST - READ ME 03-2007 User manual

Novell

Novell GROUPWISE 8 - MONITOR User manual

Novell

Novell ACCESS MANAGER 3.1 SP2 IR1 - README 07-2010 User manual

Novell

Novell LINUX ENTERPRISE DESKTOP 11 - KDE User manual

Novell

Novell APPARMOR 2.1 - Instruction Manual

Novell

Novell GROUPWISE 7 - SECURITY POLICIES User manual

Novell

Novell ACCESS MANAGER 3.1 SP1 - SSL VPN SERVER GUIDE... User manual

Novell

Novell LINUX ENTERPRISE SERVER 10 - INSTALLATION AND ADMINISTRATION... User manual

Novell

Novell ACCESS MANAGER 3.1 SP2 - README 2010 User manual

Novell

Novell SENTINEL LOG MANAGER 1.0.0.5 - S Instruction Manual

Novell

Novell OPEN ENTERPRISE SERVER 2 SP2 - STORAGE SERVICES AUDITING CLIENT LOGGER UTILITY REFERENCE... Service manual

Novell

Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - PREBOOT SERVICES AND IMAGING REFERENCE 10.3... Instruction Manual

Novell

Novell CLIENT 1.0 FOR LINUX - README User manual

Novell

Novell SENTINEL RAPID DEPLOYMENT 6.1 - 12-2009 User manual

Novell

Novell DATA SYNCHRONIZER - UPDATE 1 User manual

Novell

Novell GROUPWISE 7 ASYNC GATEWAY - INSTALLATION AND... Instruction Manual

Novell

Novell DATA SYNCHRONIZER MOBILITY PACK - UPDATE 2 User manual

Popular Software manuals by other brands

COMPRO

COMPRO COMPROFM manual

Muratec

Muratec OFFICEBRIDGE ONLINE user guide

Oracle

Oracle Contact Center Anywhere 8.1 installation guide

Adobe

Adobe 65007312 - Photoshop Lightroom Programmer's guide

Avaya

Avaya NULL One-X for RIM Blackberry user guide

HP ProLiant BL420c user guide

PS Audio

PS Audio PowerPlay Programming manual

Brady

Brady LOCKOUT PRO 3.0 Administrator's guide

Avaya

Avaya Interaction Center user guide

Texas Instruments

Texas Instruments TI-83 Plus Silver Edition Guide book

Oracle

Oracle Application 9i Configuration guide

Acer

Acer RDM user guide

Canon

Canon Vixia HF21 instruction manual

Canon

Canon ZR950 instruction manual

Samsung

Samsung Auto Backup user manual

Polycom

Polycom Vortex EF2201 Application note

Brocade Communications Systems

Brocade Communications Systems Brocade 8/12c user manual

Lexmark

Lexmark Apps Administrator's guide