Nortel Modular ICS 6.0 User manual

Norstar, Meridian and Companion are trademarks of

Nortel Networks

Modular ICS 6.0

System

Coordinator

Guide

1-800-4 NORTEL

www.nortel.com/norstar

P0992640 03

Printed in Canada

P0992640 03 Modular ICS 6.0 System Coordinator Guide

Table of Contents

Getting started with Norstar 13

Using this guide 13

Understanding programming 14

Before you start 15

What you need to be to do programming 15

Using Buttons 16

Using the buttons under the display 19

The programming overlay 19

A map for working in programming 22

Starting and ending a session 26

Ending a session 26

Frequently used programming operations 29

Changing the time and date on the display 29

Adding or changing a system speed dial 31

Changing the name of a telephone 34

Changing the name of a line 35

Making changes to Call Forward No Answer 36

Making changes to Call Forward on Busy 38

Making Changes to Do Not Disturb on Busy 39

What would you like to do next? 40

Answering calls 43

Answering incoming calls with Hunt Groups 43

Answering an incoming call 43

Line buttons 44

What line indicators mean 44

Rings you may hear 44

Sorting calls by distinctive ring patterns 45

Answering calls at a prime telephone 46

Using a central answering position (CAP) module 47

Customizing your CAP module 47

Monitoring telephones with the CAP module 48

Release button 48

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Modular ICS 6.0 System Coordinator Guide P0992640 03

Hearing aid compatibility 49

Viewing information about a call on the display 49

Using Call Information for a particular call 49

Displaying Call Information before or after answering 50

Displaying Call Information for a call on hold 51

Making Call Display information appear automatically 51

Changing which information is shown first about a call 51

Picking up a call ringing at another telephone 52

Answering ringing telephones using Directed Pickup 52

Answering any ringing telephone using Group Pickup 53

Changing a telephone pickup group 54

Trunk Answer 55

Answering a call using Trunk Answer 55

Answer buttons 56

Creating a Conference Call 57

Disconnecting one party 58

Independently holding two calls 58

Putting a conference on hold 59

Splitting a conference 59

Removing yourself from a conference 59

Listening to a call as a group 60

Canceling Group Listening 61

Using Handsfree/Mute 61

Answering calls without lifting the receiver 61

Making calls without lifting the receiver 62

Muting the set 62

Changing a regular call to handsfree 62

Changing a handsfree to a regular call 62

Using Handsfree 63

Changing Handsfree for a telephone 64

Handsfree Answerback 65

Turning Privacy on or off for a call 66

Creating a conference by releasing privacy 66

Making a call private 67

Checking call length using Call Duration Timer 67

Disconnecting by accident 67

Time 67

Making calls 69

Choosing a line using a line button 71

Table of Contents / 5

P0992640 03 Modular ICS 6.0 System Coordinator Guide

Line pools 72

Using a line pool to make a call 72

Programming a memory button with a line pool feature code

Making calls from an ISDN terminal 73

Changing how you dial your calls 73

Using Standard dial 74

Using Automatic dial 74

Using Pre-dial 74

When the internal number you have called is busy 75

Priority Call 75

Making a priority call 75

Giving a telephone the ability to make priority calls 76

Using Ring Again 77

Time savers for making calls 79

Storing a number on a memory button for Autodial 79

Adding an autodial button 79

Choosing a line for Autodial 80

Using intercom as the line for Autodial 80

Using Last Number Redial 81

Preventing a telephone from using Last Number Redial 82

Using Speed Dial 83

Making a speed dial call 83

Changing and adding System Speed Dials 84

Adding or changing User Speed Dial 84

Using Saved Number Redial 85

Dialing a saved number 86

Blocking Saved Number Redial 86

Handling many calls at once 89

Using Hold 89

Retrieving a held call 89

Holding automatically 89

Listening on hold 90

Holding a call exclusively 90

Using Call Queuing 91

Transferring calls 93

Using the transfer feature 93

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Modular ICS 6.0 System Coordinator Guide P0992640 03

Transferring a call 93

Transferring external calls 94

Canceling a transfer 95

Using Camp-on 96

Parking a call 98

Retrieving a parked call 98

Using Call Park 98

Using system-wide call appearance (SWCA) 100

Incoming calls 101

Outgoing calls 103

No free call keys 103

Using Callback 104

Forwarding your calls 105

Forwarding your calls to another Norstar telephone 105

Canceling Call Forward 105

Using Call Forward at your telephone 105

Overriding Call Forward 106

Changing the automatic Call Forward settings for a telephone

106

Changing Forward no answer 106

Changing the delay before a call is forwarded 107

Forward on busy 107

DND on Busy 108

Call Forward and Voice Mail 109

Line Redirection 109

Turning on Line Redirection 110

Canceling Line Redirection 111

Allowing a telephone to redirect calls 111

Turning the redirect ring for a telephone on or off 112

How Line Redirection is different from Call Forward 114

Using Line Redirection 114

Centralized voice mail and auto attendant 115

Using a centralized voice mail system 115

Communicating in the office 117

Paging 117

Making a page announcement 117

Activating and deactivating the ability to page 118

Creating page zones 118

Table of Contents / 7

P0992640 03 Modular ICS 6.0 System Coordinator Guide

Using Page with external paging equipment 120

Sending messages 120

Sending a message 120

Canceling a message you have sent 121

Viewing your messages 122

Replying to a message 122

Replying to a message using an analog telephone connected to

an ASM 123

Removing items from your message list 124

Removing items from your message list using an analog

telephone connected to an ASM 124

Viewing messages you have sent 125

Using Voice Call 126

Muting Voice Call tones 127

Answering a Voice Call with Handsfree 127

Blocking Voice Calls using Voice Call Deny 127

Tracking your incoming calls 129

Using Call Log 129

Call Log options 130

Logging a call manually 130

Enabling and disabling autobumping 131

Viewing your Call Log 131

Viewing a Call Log item 131

Erasing log items 132

Making a call using Call Log 132

Creating a password to your Call Log 133

Changing your Call Log password 133

Deleting an assigned password 134

Programming a telephone to log calls automatically 134

Using external Voice mail 136

Customizing your telephone 137

Finding out what a button does using Button Inquiry 137

Changing the set display contrast 138

Changing the language on the display 138

Programming a feature code onto a memory button 139

Programming feature buttons 139

Erasing a feature button 139

Labeling your set 141

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Modular ICS 6.0 System Coordinator Guide P0992640 03

Applying button labelling 141

Business Series Terminals 141

Norstar button caps 142

Default button assignments 142

T7316 Business Series Terminal button defaults 143

M7310 telephone button defaults 145

M7324 telephone button defaults 147

M7208 and T7208 button defaults 148

M7100 and T7100 button defaults 149

Rules of default button assignment 149

Moving line buttons 151

Changing the type of ring 152

Adjusting the Ring volume 152

Hiding the message or calls indication 152

Restoring the messages and calls indication 153

User Preferences 155

Using User Preferences 155

Changing button programming 156

Changing User Speed Dial 157

Changing Call Log options 158

Changing how calls are dialed 158

Changing the language used on the display 159

Making the display lighter or darker 159

Changing the ring type 159

Changing the voice path 159

Programming Hunt Groups 161

Adding or removing members from a group 163

Moving members of a group 164

Assigning or unassigning lines to a group 165

Assigning a distinctive ring pattern to a Hunt Group 166

Setting the distribution mode 167

Setting the hunt delay 168

Programming busy line setting 169

Programming the queue time-out 170

Programming the overflow set 171

Setting the name 172

Using the Hospitality features 175

Table of Contents / 9

P0992640 03 Modular ICS 6.0 System Coordinator Guide

Hospitality passwords 175

Room/desk information 177

Programming room information 177

Using the room/set programming 180

Programming the alarm feature 182

Using the Administration set to control alarms 183

Using the alarm 184

Canceling an alarm 185

Turning off an alarm 185

Telephone features 187

Installing Business Series Terminals 187

Installing Norstar telephones 189

Naming a telephone or a line 191

Moving telephones 191

Stopping calls from ringing at your telephone:

Do Not Disturb (DND) 192

Stopping calls 192

Refusing to answer a call 192

Canceling Do Not Disturb 192

Using Do Not Disturb 192

Using Background Music 193

Turning Background Music off 193

ISDN PRI and BRI 195

ISDN PRI 195

ISDN PRI features 196

Network Name Display for PRI 196

Name and number blocking for PRI 197

Emergency 911 Dialing 197

Two-way DID 197

Call by Call service selection for PRI 198

Dialing Plan and PRI 199

ISDN BRI 199

Line access from an ISDN terminal 200

ISDN BRI features 201

Network Name Display for BRI 201

Name and number blocking for BRI 202

Service provider features 202

Call Forward 202

10 / Table of Contents

Modular ICS 6.0 System Coordinator Guide P0992640 03

Canceling Call Forward 203

Calling the number your calls are forwarded to 203

Automatic Call Back 203

Automatic Recall 203

MCID 204

Network Call Diversion 204

ISDN BRI terminals 205

ISDN applications for BRI and PRI 205

Videoconferencing and video telephony 205

Desktop conferencing 205

File transfer 205

Telecommuting 206

Group 4 fax 206

Remote LAN access 206

Leased line backup 206

LAN to LAN bridging 206

Internet and database access 206

Using System features 207

Using alternate or scheduled services 207

Preventing certain calls from being made 207

Making additional telephones ring 207

Changing the lines used by outgoing calls 208

Turning Services on and off 208

An example of how to turn on a Service manually 209

Turning Services on and off using feature codes 210

Viewing the active Services on a two-line display 211

Viewing the active Services on a one-line display 212

Using passwords 214

Using a Basic password 214

Registration password 215

Changing passwords 215

Clearing a Call Log password 216

Hospitality password 217

Using special telephones 218

Direct-dial 218

Changing the direct-dial telephone assignments 218

Hotline 219

Bypassing a Hotline 219

Making a telephone a hotline telephone 220

Control telephone 221

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