Nortel BCM 4.0 User manual

Telephone Features User Guide

BCM 4.0

Business Communications Manager

Document Status: Standard

Document Version: 03

Part Code: N0060608

Date: June 2006

Page 1

Telephone button icons

Use this guide as a quick reference for accessing the features of your telephone. More

application-specific feature information is available in the following documents:

• CallPilot Telephone Administration Guide for Voicemail features

• Contact Center Telephone Administration Guide for Call Center features

• BCM 4.0 System-wide Call Appearance (SWCA) Feature Card for SWCA features

• BCM 4.0 Hospitality Feature Card for Hospitality features

Your system administrator can inform you if any of these features are not available on your

telephone.

The digital phone’s Feature button is the Services key or a small globe icon. Other

telephones have different icons, or they display Feature above a display key, when feature

selection is available.

This book uses FEATURE to indicate pressing the Feature key is required before entering

a feature code. The table below shows which buttons to use on the different types of Nortel

telephones. Refer to each user card for specific details about each type of telephone.

Button Function Legacy telephones IP telephones

Feature , Display key

Hold , ,

Release

On- or Off-hook ,

Answer call

Telephones with line buttons:

Press the active line button or Intercom key, and lift handset.

Telephones with no buttons: Lift handset.

When using a headset on a T7316E phone or on an IP phone, press the

Headset button to answer a call. On models that do not have a Headset

button, connect the headset and answer a call by taking the phone off-

hook.

To answer a call using the handsfree feature, press the Handsfree key to

transfer a call from the handset/headset to the telephone speaker.

Soft Keys

Telephones with displays have softkeys located directly under the display.

The softkey labels are be shown in the telephone display. The Softkey

labels and functions change depending on the telephone model and, the

operation being performed.

Page 2

Note: If your telephone does not have access to all the features listed in this guide, then either

your telephone does not support the feature, or the feature has not been enabled on your

telephone. Your system administrator can provide details.

Symbols used in this guide:

This guide uses the following labels to indicate each type of configuration button:

•FEATURE indicates pressing the Feature key

•HOLD indicates pressing the Hold key (or equivalent)

•RLS indicates pressing the Release key (or equivalent)

The following symbols are used to indicate different types of phones. Within the text, the

symbols indicate features that are not supported, or that require different actions than the

standard digital phones:

* indicates 7000 and 7100 Digital phones and the IP Phone 2001

Page 3

Telephone features

Background

Music

FEATURE 86 Cancel: FEATURE #86

Listen to music (provided by an external source or an IP source connected

to the system) through your telephone speaker when you are not on a call.

Button Inquiry FEATURE *0

Check what feature is programmed on any button. Use when labeling

buttons.

Variances

* (shows DN)

Call Duration

Timer

FEATURE 77

Briefly display the approximate length of your current or most recent call.

Call Forward FEATURE 4 Cancel: FEATURE #4

Send your calls to another telephone in your system.

Call park FEATURE 74

Put a call on hold to enable you to answer the call from any telephone in

your system. The display shows a three-digit retrieval code.

To retrieve a parked call: press an intercom button and dial the retrieval

code.

Variances

* (Lift the handset or go on- or off-hook, and dial the retrieval code.)

Call Pickup,

directed

FEATURE 76 and the telephone number

Answer any ringing telephone.

Call Pickup,

group

FEATURE 75

Answer a call ringing at another telephone in your pickup group. The

external call ringing longest is answered first.

Call Queuing FEATURE 801

Answer the next call. If more than one call is waiting, priority is given to

incoming external calls over callback, camped, or transferred calls.

Camp-on FEATURE 82 and the extension number of the receiving telephone

Re-route a call to another telephone even if all the telephones lines are

busy.

Page 4

Class of Service

password

FEATURE 68 plus COS password

Change the dialing filters on a line or telephone, or gain external access to

your system. Dialing filters determine which numbers you can dial.

The COS password is provided by your System Administrator to change

your Class of Service.

Conference FEATURE 3

Establish a three-party conference call.

1. Make or answer the first call.

2. Put the first call on hold.

3. Make or answer the second call.

4. After the second call is connected, press FEATURE 3.

5. Press the line or intercom button of the first held call.

6. Press RLS to end the conference call.

Variances

*(Step 5 not required)

Establish a multi-party conference call (4 or more people).

1. Follow the steps to establish a three-party conference call.

2. Press the Newcall softkey, or press FEATURE 807. You can also use the

Intercom key if your set has one.

3. After the fourth call is answered, press FEATURE 3, and press the held

line.

4. Put the fourth call on hold and repeat steps 2 and 3 to add more calls to

the conference.

5. Press RLS to end the conference call.

To remove yourself from a conference permanently (unsupervised

conference):

Press FEATURE 70.

The other two callers remain connected. (Some external lines may not

support this feature.)

To put a conference on hold:

Press HOLD. The other two callers can still talk to each other.

Telephone features

Page 5

To split a conference:

Press the line or intercom button of one caller to consult privately while the

other caller is on hold.

Note: This feature is not available for multi-party conference calls.

To re-establish the conference: Press FEATURE 3.

To disconnect one party:

1. Press the line or intercom button for the caller you want to disconnect.

2. Press RLS.

3. Press the line or intercom button to resume your conversation with the

other caller.

To independently hold two calls:

1. Press the line or intercom button of the first caller.

2. Press HOLD. The second caller is automatically put on hold.

Note: This feature is not available for multi-party conference calls.

To re-establish the conference:

1. Retrieve one call from hold.

2. Press FEATURE 3.

3. Retrieve the second call from hold.

To send Hookswitch or DTMF during a conference call:

Either system telephone engaged in a three-way conference call over a

Network CLID or DS trunk can issue a hookswitch or DTMF dialing request

without leaving the conference, if the feature is enabled.

Note: This feature is not available for IP Phones 20xx.

– To hear DTMF tones on these telephones during dial, activate Long

Tones (FEATURE 808).

– To conference in another party through the trunk, use Link (FEATURE

71)

Contrast

adjustment

FEATURE *7 plus a number from 1 to 9 to adjust the display contrast.

Press HOLD to set your choice.

Telephone features

Page 6

Dialing modes FEATURE *82

Use the following steps to choose one of three modes of dialing listed:

1. Press FEATURE *82.

2. Press # to select the mode.

3. Press HOLD to store the mode.

Standard Dial: Select a line, then dial the number. (Standard Dial is

always available, even when another dialing mode is selected.)

Automatic Dial: Dial the number without choosing a line button first. Your

prime line is selected automatically for the call.

Pre-Dial: Dial the number, then press a line button to place the call. Edit

the number by pressing the volume bar before placing the call.

Do Not Disturb FEATURE 85 Cancel: FEATURE #85

When you are not on a call, prevent all incoming calls, except priority calls,

from ringing at your telephone. When you are on a call, block an incoming

priority call.

Group

Listening

FEATURE 802 Cancel: FEATURE #802

Use both the handset and speaker while you are on a call. To avoid elec-

tronic feedback, keep the handset away from the speaker during the call,

and press RLS to hang up.

Note: This feature is not available for phase 2 IP Phones or on models

1120E and 1140E.

Variances

* (not available)

Handsfree Handsfree/mute or Handsfree button

Press the key to transfer a call from the handset/headset to the telephone

speaker. If you lifted the handset, return it to the cradle.

Note: Handsfree speaker volume returns to the default volume set at the

telephone at the end of each call.

Variances

* (not available)

Hold Press HOLD

Temporarily suspend a call.

To retrieve a held call, press the line button for the held call.

Variances

* (Press HOLD to toggle between two calls.)

Telephone features

Page 7

Hold -

Exclusive

FEATURE 79 or FEATURE/HOLD

Temporarily suspend a call and prevent other telephones from picking it up.

Hold - Auto FEATURE 73 Cancel: FEATURE #73

Set your telephone to automatically put a call on Hold when you pick up a

second call, or prevent your telephone from doing so. Default is Yes

(feature is on).

Note: Telephones that have SWCA buttons must have this feature active

(set to Yes).

Language

choice

FEATURE *501: Select Primary Language for the telephone display.

FEATURE *502: Select Alternate Language for the telephone display.

FEATURE *503: Select Alternate Language 2 for the telephone display.

FEATURE *504: Select Alternate Language 3 for the telephone display.

Last Number

Redial

FEATURE 5

Automatically redial the last external telephone number that you dialed.

Line pools FEATURE 64

With a line pool, telephones can share several lines for making calls.

1. Press FEATURE 64 or an intercom button.

2. Enter a line pool access code. (See your System Administrator for a list.)

Variances

* (no intercom buttons)

Line

redirection

FEATURE 84 Cancel: FEATURE #84

Send calls arriving on an external line to another telephone outside your

system. (Some external lines do not support this feature. See your System

Administrator.)

Variances

* (not available)

Link FEATURE 71

Generate a Link signal to access a PBX or other host exchange.

Long Tones FEATURE 808

Generate a tone for as long as you hold down a button. This is used to

communicate with devices such as fax or answering machines. Long tones

are only in effect for your current call.

Telephone features

Page 8

Messages FEATURE 1 Cancel: FEATURE #1

Send a message to another telephone within your system.

To view and reply to your messages:

1. Press FEATURE 65.

2. Press * and # to view your message list.

3. Press 0 to call the person who left you the message.

To erase a message:

Press HOLD while viewing a message.

Moving line

buttons

FEATURE *81

Change the position of your line or hunt group buttons.

1. Press FEATURE *81.

2. Press the line button that you want to move.

3. Press the button to which you want to move the line.

4. Press RLS. The two buttons are exchanged.

5. Update the button label strip on your telephone.

Line buttons cannot be exchanged with intercom, answer DN, or handsfree

buttons.

Variances

* (not available)

Mute Handsfree/mute or Mute button

Press this button when you do not want the caller to hear anything from

your side of a handsfree call. The display light beside the button blinks

when the call is muted. The mute button on the T-series and i-series

telephones mutes all types of calls.

Page announcement note: A call retrieved from hold after a page

announcement does not necessarily remain muted.

Variances

* (not available or set-based)

Name and

number block

FEATURE 819 Cancel: FEATURE #819

Block either outgoing name or number, or both, for a specific call.

Telephone features

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