Nortel Enterprise Edge Feature Programming... User manual

Enterprise Edge

Feature Programming

Telephone Guide

P0908510 Issue 01

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide

Contents

Chapter 1 Getting Started 13

Using this guide 13

Understanding programming 13

Before you start 14

What you’ll need to do programming 14

Understanding the telephone buttons 14

Using the buttons under the display 14

A map for working in programming 16

The M7410 Cordless Telephone (CT) 21

Starting and ending a session 21

Ending a session 21

Chapter 2 Frequent programming operations 23

Changing the time and date on the display 23

Adding or changing a system speed dial 23

Changing the name of a telephone 24

Changing the name of a line 25

Making changes to Call Forward No Answer 25

Change the number of times the telephone rings before it is forwarded

Making changes to Call Forward on Busy 26

Making Changes to Do Not Disturb on Busy 27

What would you like to do next? 28

Chapter 3 Answering calls 29

Answering incoming calls with Hunt Groups 29

Answering an incoming call 29

Line buttons 29

What line indicators mean 30

Rings you may hear 30

Answering calls at a prime telephone 30

Using a central answering position (CAP) module 31

Customizing your CAP module 31

Monitoring telephones with the CAP module 31

Release button 32

Hearing aid compatibility 32

Viewing information about a call on the display 32

Using Call Information for a particular call 32

Displaying Call Information before or after answering 33

4Contents

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Displaying Call Information for a call on hold 33

Making Call Display information appear automatically at a telephone

Changing which information is shown first about a call 34

Picking up a call ringing at another telephone 34

Answering any ringing telephone using Directed Pickup 34

Answering any ringing telephone using Group Pickup 35

Changing a telephone’s pickup group 35

Trunk Answer 36

Answering a call using Trunk Answer 36

Answer buttons 36

Creating a Conference Call 37

Disconnecting one party 37

Independently holding two calls 38

Putting a conference on hold 38

Removing yourself from a conference 39

Listening to a call as a group 39

Canceling Group Listening 40

Using Handsfree/Mute 40

Answering calls without lifting the receiver 40

Making calls without lifting the receiver 40

Muting Handsfree 41

Changing a regular call to handsfree 41

Changing a handsfree to a regular call 41

Using Handsfree 41

Changing Handsfree for a telephone 41

Handsfree Answerback 42

Turning Privacy on or off for a call 43

Creating a conference by releasing privacy 43

Making a call private 43

Checking call length using Call Duration Timer 43

Disconnecting by accident 44

Time 44

Chapter 4 Making calls 45

Choosing a line using a line button 46

Line pools 46

Using a line pool to make a call 47

Programming a memory button with a line pool feature code 47

Changing how you dial your calls 48

Using Standard dial 48

Using Automatic dial 48

Using Pre-dial 48

When the internal number you have called is busy 49

Priority Call 49

Contents 5

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide

Making a priority call 49

Giving a telephone the ability to make priority calls 49

Using Ring Again 50

Turning on Ring Again 50

Canceling Ring Again 50

Chapter 5 Time savers for making calls 51

Storing a number on a memory button for Autodial 51

Adding an autodial button 51

Choosing a line for Autodial 51

Using intercom as the line for Autodial 52

Using Last Number Redial 52

Preventing a telephone from using Last Number Redial 53

Using Speed Dial 53

Making a speed dial call 54

Changing and adding System Speed Dials 54

Adding or changing User Speed Dial 54

Using Saved Number Redial 55

Saving a number 55

Dialing a saved number 56

Preventing a telephone from using Saved Number Redial 56

Chapter 6 Handling many calls at once 57

Using Hold 57

Retrieving a held call 57

Holding automatically 57

Listening on hold 57

Holding a call exclusively 58

Using Call Queuing 58

Chapter 7 Transferring calls 59

Using the transfer feature 59

Transferring a call 59

Transferring external calls 59

Canceling a transfer 60

Using Camp-on 61

Parking a call 62

Retrieving a parked call 62

Using Call Park 62

Using Callback 64

6Contents

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Chapter 8 Forwarding your calls 65

Forwarding your calls to another telephone 65

Canceling Call Forward 65

Using Call Forward at your telephone 65

Overriding Call Forward 66

Changing the automatic Call Forward settings for a telephone 66

Changing Forward no answer 66

Changing the delay before a call is forwarded 66

Forward on busy 67

DND on Busy 67

Call Forward and voice mail 67

Line Redirection 68

Turning on Line Redirection 68

Canceling Line Redirection 69

Allowing a telephone to redirect calls 69

Turning the redirect ring for a telephone on or off 70

How Line Redirection is different from Call Forward 71

Using Line Redirection 72

Chapter 9 Communicating in the office 73

Paging 73

Making a page announcement 73

Activating and deactivating the ability to page 73

Creating page zones 74

Using Page with external paging equipment 75

Sending messages 75

Sending a message 76

Canceling a message you have sent 76

Viewing your messages 77

Replying to a message 77

Replying to a message using an analog telephone connected to an

ASM 77

Removing items from your message list 78

Removing items from your message list using an analog telephone

connected to an ASM 78

Viewing messages you have sent 79

Using Voice Call 80

Making a Voice Call 80

Muting Voice Call tones 80

Answering a Voice Call without touching your telephone 80

Preventing Voice Calls to your telephone using Voice Call Deny 81

Canceling Voice Call Deny 81

Contents 7

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide

Chapter 10 Tracking your incoming calls 83

Using Call Log 83

Call Log options 84

Logging a call manually 84

Deleting old log items 84

Viewing your Call Log 84

Viewing a Call Log item 85

Erasing log items 85

Making a call using Call Log 85

Creating a password to your Call Log 86

Changing your Call Log password 86

Deleting an assigned password 86

Programming a telephone to log calls automatically 86

Using voice mail 88

Chapter 11 Customizing your telephone 89

Finding out what a button does using Button Inquiry 89

Making the display darker or lighter using Contrast adjustment 89

Changing the language on the display 90

English 90

French 90

Spanish 90

Programming a feature code onto a memory button 90

Programming feature buttons 90

Erasing a feature button 91

Applying button cap labels 92

Types of button caps 92

Identifying the telephones 92

Enterprise Edge default button assignments 93

Rules of default button assignment 93

M7310 telephone button defaults 94

M7324 telephone button defaults 95

M7100 telephone button defaults 95

Moving line buttons 95

Changing the type of ring 96

Adjusting the Ring volume 96

Hiding the message or calls indication 97

Restoring the messages and calls indication 97

Chapter 12 User preferences 99

Using User preferences 99

Changing button programming 99

Changing User Speed Dial 100

Changing Call Log options 100

8Contents

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Changing how calls are dialed 100

Changing the language used on the display 100

Making the display lighter or darker 100

Changing the telephone’s ring 100

Chapter 13 Programming Hunt Groups 101

Adding or removing members from a group 102

Moving members of a group 102

Assigning or unassigning lines to a group 103

Setting the distribution mode 103

Setting the hunt delay 104

Programming busy line setting 104

Programming the queue time-out 105

Programming the overflow set 105

Setting the name 105

Chapter 14 Telephone features 107

Installing Enterprise Edge telephones 107

Naming a telephone or a line 108

Moving telephones 109

Stopping calls from ringing at your telephone using Do Not Disturb

(DND) 109

Stopping calls 109

Refusing to answer a call 109

Canceling Do Not Disturb 109

Using Do Not Disturb 110

Using Background Music 110

Turning Background Music off 110

Chapter 15 ISDN PRI 111

Benefits 111

ISDN PRI features 111

Network Name Display for PRI 111

Name and number blocking for PRI 112

Emergency 911 Dialing 112

2-way DID 112

Call by Call service selection for PRI 113

Dialing Plan and PRI 113

Service provider features 114

Call Forward 114

Canceling Call Forward 114

Calling the number your calls are forwarded to 114

Automatic Call Back 114

Automatic Recall 115

Contents 9

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide

ISDN applications for PRI 115

Videoconferencing and video telephony 115

Desktop conferencing 115

File transfer 115

Telecommuting 115

Group 4 fax 115

Remote LAN access 115

Leased line backup 115

LAN to LAN bridging 116

Internet and database access 116

Chapter 16 Using System features 117

Using alternate or scheduled services 117

Preventing certain calls from being made 117

Making additional telephones ring 117

Changing the lines used by outgoing calls 117

Turning Services on and off 117

An example of how to turn on a Service manually 118

Turning Services on and off using feature codes 119

Viewing the active Services from a two-line display telephone 119

Viewing the active Services from a one-line display telephone 120

User passwords 121

Registration password 121

Clearing a Call Log password 121

Using special telephones 121

Direct-dial 121

Changing the direct-dial telephone assignments 122

Hotline 122

Bypassing a Hotline 122

Making a telephone a hotline telephone 123

Control telephone 123

Using Set lock 123

Changing Set Lock programming for a telephone 124

Using an auxiliary ringer 124

Turning the auxiliary ringer for a telephone on or off 124

Using Host System dialing signals 125

Link 125

Preventing a telephone from using Link 125

Pause 126

Long Tones 126

Programmed Release 126

Run/Stop 127

Wait for Dial Tone 127

Using pulse dialing for a call 127

Using your Enterprise Edge system from an external location 127

10 Contents

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Controlling access to your Enterprise Edge system 128

Direct inward system access (DISA) 128

Class of Service (COS) 128

Maintaining security 129

Accessing Enterprise Edge remotely over the public network 129

Tones 129

Using Class of Service (COS) passwords 130

Changing your Class of Service 130

Chapter 17 General System features 131

Pulse or tone dialing 131

Disconnect supervision 131

Hunt Groups 131

Internal numbers 131

Line assignment 131

Target line 132

Line pools 132

Overflow call routing 132

M7100 telephone 133

Memory buttons 133

One-line display 133

Prime line 134

Private lines 134

Volume bar 134

Wall mounting 134

Chapter 18 Companion Features 135

Programming Companion Wireless 135

Registration password 135

Portable telephone programming 136

Radio data 137

Registering individual portables 139

System programming 139

Twinning between portables and Enterprise Edge wireline telephones

140

Using your portable telephone 141

Using Enterprise Edge features 142

Using new features 143

Supporting additional features for portables 144

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