Nortel TAPI User manual

Norstar TAPI Service Provider 4.3

Server Configuration Guide

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Table of contents 3

P0605043 Issue 01 Norstar TSP Server Configuration Guide

Table of contents

Introduction to Norstar TAPI Service Provider 4.3 5

How does Norstar TSP work? 5

Operating system requirements 7

Computer Telephony Adapter compatibility 7

Installing Norstar TSP on the Server 8

Server installation overview 8

Selecting a Windows NT Server / Windows 2000 Server PC 9

Setting up the Server as a member server in a domain 10

Assigning the TAPI_ADMIN user account administration privileges 10

TAPI on Windows 2000 Server / 2000 Advanced Server 12

Installing Microsoft TAPI 2.1 on the Windows NT Server 12

Installing TAPI 2.1 on Windows NT Server 4.0 12

Installing the CTA device on the Server 12

Installing Norstar TSP 13

Verifying that Norstar TSP is installed 13

Adding server functionality to Norstar TSP 14

Configuring Norstar TSP on the Windows NT 4.0 Server 14

Enabling the Norstar TSP server 15

Adding Norstar TSP clients to the Norstar TSP server 16

Assigning a telephone to a Norstar TSP client 19

Deleting a line from a client 23

Configuring Norstar TSP on the Windows 2000 or Windows 2000

Advanced Servers 24

Enabling the Norstar TSP Server 24

Selecting the server 26

Adding Norstar TSP Clients to the Norstar TSP Server 27

Assigning a telephone to a Norstar TSP client 27

Installing Norstar TSP on client PCs 29

Client installation overview 29

Installing Microsoft TAPI 2.1 on client PCs 29

Installing TAPI 2.1 on Windows NT 4.0 Workstation 29

Installing TAPI 2.1 on Windows 95 30

Installing TAPI 2.1 on Windows 98 30

Configuring TAPI Client on a client PC 31

Configuring the network settings on the client PC 31

Registering with the Norstar TSP server 33

4Table of contents

Norstar TSP Server Configuration Guide P0605043 Issue 01

Setting the Dialing Properties 34

Viewing Norstar TSP information 42

Accessing the Norstar TSP Control Panel 42

Viewing the Norstar TSP version number 43

Viewing the Norstar TSP status 43

Viewing the connection information 43

Norstar TSP error messages 43

Using the Norstar CTI Diagnostics 44

Choosing the information you want to view 45

Viewing detailed information about Norstar TSP 46

Viewing information about the Norstar TSP software 46

Saving the information to a file 47

Deleting information from the log 47

Exiting from the Norstar CTE Diagnostics window 47

Troubleshooting 48

Troubleshooting while installing Norstar TSP 48

Troubleshooting after installing Norstar TSP 48

Norstar TSP tips 50

Starting Norstar TSP 50

Windows attempts to re-install the CTA 50

Appendix A – Using a Primary Domain Controller as a TAPI

Server 51

To set up the TAPI Server as a Primary Domain Controller 51

Appendix B - Reinstalling the older version of Microsoft TAPI 52

Windows 95 52

Windows NT 52

Glossary 53

List of acronyms 53

Glossary terms 53

P0605043 Issue 01 Norstar TSP Server Configuration Guide

Introduction to Norstar TAPI Service

Provider 4.3

The Norstar Desktop Computer Telephony Integration (CTI) range of products

provides an interface between your personal computer (PC) and your Norstar

telephone system. With these products, you can use telephony applications on your

Windows®PC to control your Norstar telephone.

To use Norstar Desktop CTI, you require a hardware component and a software

component.

The hardware component of Norstar Desktop CTI is the Computer Telephony

Adapter (CTA). The CTA provides the physical connection between your PC and

your Norstar telephone system. Instructions on how to install your CTA device are

in the CTA Installation Guide.

The software component of Norstar Desktop CTI is Norstar TAPI Service Provider

(Norstar TSP). Norstar TSP works with Microsoft®TAPI and Windows®NT to

allow your telephony application to communicate with the CTA and control your

Norstar telephone.

In server configuration, Norstar TSP shares a single CTA with network users. This

allows users on your network to run telephony applications to control their Norstar

telephones.

How does Norstar TSP work?

Norstar TSP works with three other software components, each providing a

different function. The four software components are:

• Telephony application

Telephony applications are installed on client PCs. Norstar TSP users run

telephony applications to control their Norstar telephone. With this application,

Norstar TSP users give commands (such as answer telephone) to the Norstar

telephone system. The telephony application also displays messages (such as

telephone ringing) received from the Norstar telephone system. An example of

a telephony application is Norstar Personal Call Manager.

• Windows operating system

Windows is installed on the Server and the client PCs. Windows passes

commands from the telephony application to TAPI and messages from TAPI to

the telephony application.

Microsoft and Windows are registered trademarks of Microsoft Corporation.

6How does Norstar TSP work?

Norstar TSP Server Configuration Guide P0605043 Issue 01

• Microsoft Telephony Application Programming Interface (TAPI)

TAPI is installed on the Server and the client PCs. TAPI converts industry

standard commands received from Windows into a format that Norstar TSP can

understand. It also converts messages from the Norstar TSP into an industry

standard format and gives them to Windows.

• Norstar TSP

Norstar TSP is installed on the Server as a Windows NT service. Norstar TSP

receives commands from TAPI and converts them into a format that is

understood by the Norstar telephone system. It also receives messages from the

Norstar telephone system and converts them into a format that is understood by

TAPI. Messages are sent to and received from the Norstar telephone system

using the CTA.

Thefigure TAPI overview showshowmessages andcommands are passedbetween

the client PCs and the Norstar telephone system.

TAPI overview

Microsoft Windows NT Server

Microsoft TAPI

Norstar TSP

Server

Norstar

telephone

system

CTA

Telephony application

Microsoft Windows

Microsoft TAPI

Norstar TSP User PC

Telephony application

Microsoft Windows

Microsoft TAPI

Norstar TSP User PC

Telephony application

Microsoft Windows

Microsoft TAPI

Norstar TSP User PC

Commands

from users

Responses from

Norstar telephone

system

Operating system requirements 7

P0605043 Issue 01 Norstar TSP Server Configuration Guide

Operating system requirements

The Norstar TSP Server must be using Windows NT Server 4.0., Windows 2000

Server or Windows 2000 Advanced Server.

You must update Windows NT Server 4.0 with Service Pack 4 before you install

Norstar TSP. When you update Windows NT 4.0 with Service Pack 4, Microsoft

TAPI 2.1 is installed on your computer.

You must also install Microsoft TAPI 2.1 on all of the client PCs before installing

Norstar TSP. If you do not have TAPI 2.1 installed, refer to Installing Microsoft

TAPI 2.1 on client PCs on page 29 for instructions on how to install TAPI 2.1.

Computer Telephony Adapter compatibility

The Computer Telephony Adapter (CTA) is the device that connects the Server to

the Norstar telephone system. The chart below specifies which CTA devices are

compatible with Windows NT Server 4.0.

Windows NT Server 4.0 Windows 2000 Server

CTA 100 Yes Yes

CTA 150iNo No

CTA 160iYes Yes

CTA 200 (using serial port) Yes Yes

CTA 200 (using USB port) No No

CTA 500dm No No

8Operating system requirements

Norstar TSP Server Configuration Guide P0605043 Issue 01

Installing Norstar TSP on the Server

To use the Norstar TSP server functionality, you must install and configure

applications on the Server and then on the client PCs.

Server installation overview

1. Select an appropriate Windows NT Server or Windows 2000 Server or

Windows 2000 Advanced Server for your network.

For more information, refer to Selecting a Windows NT Server / Windows

2000 Server PC on page 9.

2. Set up the Server as a member server in a domain.

For more information, refer to Setting up the Server as a member server in a

domain on page 10.

3. Set up a TAPI domain account with administration privileges on the member

server.

For more information, refer to Assigning the TAPI_ADMIN user account

administration privileges on page 10.

4. Install Microsoft TAPI 2.1 on the Server.

For more information, refer to Installing Microsoft TAPI 2.1 on the Windows

NT Server on page 12.

Note: Windows 2000 Server and Windows 2000 Advanced Server already have

TAPI 3.0 installed.

5. Install a CTA on the Server.

For more information, refer to the installation guide that came with your CTA.

6. Install Norstar TSP on the Server.

For more information, refer to Installing Norstar TSP on page 13.

7. Verify that Norstar TSP installed correctly.

For more information, refer to Verifying that Norstar TSP is installed on page

13.

8. Upgrade Norstar TSP to add server functionality.

For more information, refer to Adding server functionality to Norstar TSP on

page 14.

9. Configure Norstar TSP on the Server.

For more information, refer to Configuring Norstar TSP on the Windows NT

4.0 Server on page 14.

10. Reboot the server.

Selecting a Windows NT Server / Windows 2000 Server PC 9

P0605043 Issue 01 Norstar TSP Server Configuration Guide

Selecting a Windows NT Server / Windows 2000 Server PC

A TAPI server can be configured on any Windows NT 4.0 server that has been

upgraded to Service Pack 4 or greater or on a Windows 2000 Server.

There are four types of Windows NT Servers:

• Primary Domain Controller (PDC)

• Backup Domain Controller (BDC)

• member server (a server which is a member of a domain but not a PDC or a

BDC)

We recommend that you use a member server in a Windows NT domain as the

TAPI server.

We also recommend that you do not use Primary Domain Controllers and Backup

Domain Controllers as the TAPI Server.

TAPI Server will run on a PDC. If you want to use a PDC, carefully review the

issues below. Consider how the following issues will affect your network before

installing TAPI Server. For additional information about installing TAPI Server on

a domain controller, refer toAppendix A – Using a Primary Domain Controller as a

TAPI Server on page 51.

Issues with installing TAPI Server on a domain controller

• You must reboot the Windows 2000 Server / Windows 2000 Advanced Server

after:

• adding users

• deleting users

• changing the TAPI admin account password

• changing the configuration of the Norstar Key Service Unit (KSU)

• You must reboot the Windows NT Server after:

• installing Microsoft’s TAPI server

• adding users

• deleting users

• changing the TAPI admin account password

• changing the configuration of the Norstar Key Service Unit (KSU)

• You must have administrator privileges for the domain to install Microsoft

TAPI server on a domain controller. Administrator privileges for a member

server aresufficientto installMicrosoft TAPI server ona member serverwithin

a domain. Therefore, installing Microsoft TAPI server on a member server

within a Windows domain is more secure and scaleable.

• Performance on the Domain Controller can be affected by the additional

demands of a TAPI server which provides D-Channel signaling for all users.

10 Setting up the Server as a member server in a domain

Norstar TSP Server Configuration Guide P0605043 Issue 01

Setting up the Server as a member server in a domain

To setup the Server as a member server:

1. If your Server is a standalone server, ask your network administrator to add

your standalone server to the domain. This changes your standalone server

into a member server.

2. Ask your network administrator to add a TAPI_ADMIN domain-account to

the domain. This TAPI_ADMIN domain-account is a user account used to

start and administer telephony services (TCMSETUP) on the member server.

Note: Any domain user account can be added to the member server’s local

administrator group and used to start the TCMSETUP application.

However, it is recommended that the account be unique to Norstar

TSP administration.

3. Ask your Network Administrator to ensure all of the TAPI users are in the

same domain as the TAPI domain-account.

Assigning the TAPI_ADMIN user account administration privileges

Use TAPI_ADMIN user account for all TAPI administration tasks. To assign the

user account administration privileges for this account:

1. Access the User Manager on your local PC.

2. Click the User menu and then click Select Domain.

3. Enter the name of the TAPI server and click the OK button.

4. Double click Administrators at the bottom of the screen.

The Local Group Properties dialog box appears.

5. Click the Add button.

The Add Users and Groups dialog box appears.

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