Nortel i2002 Operator's manual
Documentation Release Note Number: MSC-0603-023
Nortel Networks 26 June 2003 1 of 10
Unable to place call from Internet Telephone
when using Options menu
Description
The Internet Terminals Description (553-3001-217) NTP did not explain that
a user cannot originate a call from an Internet Telephone (i2002, i2004) while
manipulating the “Telephone Options” menu.
Customer Service Report Number Q00686091
NTP Number 553-3001-217
Software Release Meridian 1 Release 25.40
Succession CSE 1000 Release 2.0
IMPORTANT!
• Figure, table, procedure, and page numbers shown below are subject
to change in the next standard release of documentation.
• Text shown below in strikethrough has been replaced or removed.
Documentation Release Note Number: MSC-0603-023
Nortel Networks 26 June 2003 2 of 10
Correction in Internet Terminals Description
(553-3001-217), Standard 2.00
A table was added to describe the Internet Telephone’s components and
functions. Notes were added to the end of the tables to explain that a user
cannot originate a call from an Internet Telephone while manipulating the
“Telephone Options” menu.
New entry: “i2002 Internet Telephone”, page 13 of 176.
Figure 1
i2002 Internet Telephone User Guide components
LED
Handsfree Key Volume
Control Bar
Headset
Mute
LED
Directory
Quit
Inbox (Message)
Expand to PC
Services
Navigation Keys
Shift
Message Waiting Light/
Incoming Call Indicator
Soft Keys
(self-labeled)
Goodbye
Hold
Programmable Line (DN)/
Feature Keys (self-labeled)
Speaker
LED
552-ITG0010
Documentation Release Note Number: MSC-0603-023
Nortel Networks 26 June 2003 3 of 10
Table 1
i2002 Internet Telephone components/functions (Part 1 of 3)
Component Function
Speaker Press the Handsfree key to activate the
speaker.
Programmable Line DN/
Feature Keys
(self-labeled)
Programmable Line (DN)/Feature Keys
(self-labeled) are configured for various
features on the telephones.
A steady LCD light beside a Line (DN) key
indicates the feature or line is active. A
flashing LCD indicates the line is on hold or
the feature is being programmed.
Message Waiting Light/
Incoming Call Indicator
The Message Waiting Indicator turns ON to
indicate that a message has been left for the
user. This indicator also flashes when the set
ringer is ON.
Soft Keys (self-labeled) Soft Keys (self-labeled) are located below the
display area. The LCD label above the key
changes, based on the active feature.
Note: A triangle before a key label indicates
that the key is active.
Navigation Keys Use the Navigation keys to scroll through
menus and lists in the display area.
Inbox/Message Press the Inbox (Message) key to access your
voice mailbox.
Shift Press the Shift key to toggle between two
feature key pages and access an additional six
lines/features.
Directory Press the Directory key to access Directory
services.
Documentation Release Note Number: MSC-0603-023
Nortel Networks 26 June 2003 4 of 10
Services Press the Services key to access the following
items:
• Telephone Options (see Notes 1 and 2):
— Volume Adjustment
— Contrast Adjustment
— Language
— Date/Time Format
— Display diagnostics
— Local Dialpad Tone
— Ring type
— OnHook Default Path
— Change Feature key Label
— Set Information
• Virtual Office Login and Virtual Office
Logout (if Virtual Office is configured)
• Test Local Mode and Resume Local Mode
(if Branch Office is configured)
Cancel/Quit Press the Cancel (Quit) key to end an active
application.
Pressing the Cancel key does not affect the
status of the calls currently on your telephone.
Expand to PC The Expand to PC key is a fixed key that is
reserved for future development.
Goodbye Press the Goodbye key to terminate an active
call.
Hold Press the Hold key to put an active call on
hold. Press the Line (DN) key beside the
flashing to return to the caller on hold.
Table 1
i2002 Internet Telephone components/functions (Part 2 of 3)
Component Function
Documentation Release Note Number: MSC-0603-023
Nortel Networks 26 June 2003 5 of 10
Headset Press the Headset key to answer a call using
the headset or to switch a call from the
handset or Handsfree to the headset.
Mute Press the Mute key to listen to the receiving
party without transmitting.
Press the Mute key again to return to a two
way conversation.
The Mute key applies to Handsfree, Handset,
and Headset microphones.
The Mute LED flashes when the Mute option
is in use.
Volume Control Bar Use the Volume Control to adjust the volume
of the Handset, Headset, Speaker, Ringer,
and Handsfree features.
Press the right side of the rocker bar to
increase volume, the left side to decrease
volume.
Handsfree Key Press the Handsfree key to activate
handsfree.
The LED lights to indicate when handsfree is
active.
Note 1: If a call is presented while the user is manipulating an option, the
i2002 Internet Telephone rings and the DN key flashes. However, the
screen display is not updated with Caller ID. The programming text is not
disturbed.
Note 2: The user can originate a call using Autodial or Last Number
Redial while manipulating an option. However, the display is not updated
with dialed digits or the Caller ID and the dialpad is intercepted by the
Services.
Table 1
i2002 Internet Telephone components/functions (Part 3 of 3)
Component Function
Documentation Release Note Number: MSC-0603-023
Nortel Networks 26 June 2003 6 of 10
New entry: “i2004 Internet Telephone”, page 37 of 176
Figure 5
i2004 Internet Telephone components
Documentation Release Note Number: MSC-0603-023
Nortel Networks 26 June 2003 7 of 10
Table 2
i2004 Internet Telephone components/functions (Part 1 of 4)
Component Function
Hold Press the Hold key to put an active call on
hold. Press the Line (DN) key beside the
flashing to return to the caller on hold.
Goodbye Press the Goodbye key to terminate an active
call.
Message Waiting Light/
Incoming Call Indicator
The Message Waiting Indicator turns ON to
indicate that a message has been left for the
user. This indicator also flashes when the set
ringer is ON.
Programmable Line DN/
Feature Keys
(self-labeled)
Programmable Line (DN)/Feature Keys
(self-labeled) are configured for various
features on the telephones.
A steady LCD light beside a Line (DN) key
indicates the feature or line is active. A
flashing LCD indicates the line is on hold or
the feature is being programmed.
Soft Keys (self-labeled) Soft Keys (self-labeled) are located below the
display area. The LCD label above the key
changes, based on the active feature.
Note: A triangle before a key label indicates
that the key is active.
Fixed Feature Keys Use these keys to access non-programmable
standard features.
Expand to PC The Expand to PC key is a fixed key that is
reserved for future development.
Copy A fixed key reserved for future feature
development. An audible non-working tone is
generated along with a display message.
Documentation Release Note Number: MSC-0603-023
Nortel Networks 26 June 2003 8 of 10
Services Press the Services key to access the following
items:
• Telephone Options (see Notes 1 and 2):
— Volume Adjustment
— Contrast Adjustment
— Language
— Date/Time Format
— Display diagnostics
— Local Dialpad Tone
— Ring type
— Call timer
— OnHook Default Path
— Change Feature key Label
— Set Information
• Virtual Office Login and Virtual Office
Logout (if Virtual Office is configured)
• Test Local Mode and Resume Local Mode
(if Branch Office is configured)
Navigation Keys Use the Navigation keys to scroll through
menus and lists in the display area.
Shift Press the Shift key to toggle between two
feature key pages and access an additional six
lines/features.
Inbox/Message Press the Inbox (Message) key to access your
voice mailbox.
Table 2
i2004 Internet Telephone components/functions (Part 2 of 4)
Component Function
Documentation Release Note Number: MSC-0603-023
Nortel Networks 26 June 2003 9 of 10
Cancel/Quit Press the Cancel (Quit) key to end an active
application.
Pressing the Cancel key does not affect the
status of the calls currently on your telephone.
Directory Press the Directory key to access Directory
services.
Mute Press the Mute key to listen to the receiving
party without transmitting.
Press the Mute key again to return to a two
way conversation.
The Mute key applies to Handsfree, Handset,
and Headset microphones.
The Mute LED flashes when the Mute option
is in use.
Headset Press the Headset key to answer a call using
the headset or to switch a call from the
handset or Handsfree to the headset.
Volume Control Bar Use the Volume Control to adjust the volume
of the Handset, Headset, Speaker, Ringer,
and Handsfree features.
Press the right side of the rocker bar to
increase volume, the left side to decrease
volume.
Table 2
i2004 Internet Telephone components/functions (Part 3 of 4)
Component Function
Documentation Release Note Number: MSC-0603-023
Nortel Networks 26 June 2003 10 of 10
Projected Inclusion in NTP
This correction will be included in the next standard release of Meridian 1 and
Succession documentation.
* Nortel Networks, the Nortel Networks logo, the Globe mark, SL-1, Meridian 1, and Succession
are trademarks of Nortel Networks.
Handsfree Key Press the Handsfree key to activate
handsfree.
The LED lights to indicate when handsfree is
active.
Note 1: If a call is presented while the user is manipulating an option, the
i2004 Internet Telephone rings and the DN key flashes. However, the
screen display is not updated with Caller ID. The programming text is not
disturbed.
Note 2: The user can originate a call using Autodial or Last Number
Redial while manipulating an option. However, the display is not updated
with dialed digits or the Caller ID and the dialpad is intercepted by the
Services.
Table 2
i2004 Internet Telephone components/functions (Part 4 of 4)
Component Function
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