Nortel I2002 Operator's manual

Documentation Release Note Number: MSC-0603-023

Nortel Networks 26 June 2003 1 of 10

Unable to place call from Internet Telephone

when using Options menu

Description

The Internet Terminals Description (553-3001-217) NTP did not explain that

a user cannot originate a call from an Internet Telephone (i2002, i2004) while

manipulating the “Telephone Options” menu.

Customer Service Report Number Q00686091

NTP Number 553-3001-217

Software Release Meridian 1 Release 25.40

Succession CSE 1000 Release 2.0

IMPORTANT!

• Figure, table, procedure, and page numbers shown below are subject

to change in the next standard release of documentation.

• Text shown below in strikethrough has been replaced or removed.

Documentation Release Note Number: MSC-0603-023

Nortel Networks 26 June 2003 2 of 10

Correction in Internet Terminals Description

(553-3001-217), Standard 2.00

A table was added to describe the Internet Telephone’s components and

functions. Notes were added to the end of the tables to explain that a user

cannot originate a call from an Internet Telephone while manipulating the

“Telephone Options” menu.

New entry: “i2002 Internet Telephone”, page 13 of 176.

Figure 1

i2002 Internet Telephone User Guide components

LED

Handsfree Key Volume

Control Bar

Headset

Mute

LED

Directory

Quit

Inbox (Message)

Expand to PC

Services

Navigation Keys

Shift

Message Waiting Light/

Incoming Call Indicator

Soft Keys

(self-labeled)

Goodbye

Hold

Programmable Line (DN)/

Feature Keys (self-labeled)

Speaker

LED

552-ITG0010

Documentation Release Note Number: MSC-0603-023

Nortel Networks 26 June 2003 3 of 10

Table 1

i2002 Internet Telephone components/functions (Part 1 of 3)

Component Function

Speaker Press the Handsfree key to activate the

speaker.

Programmable Line DN/

Feature Keys

(self-labeled)

Programmable Line (DN)/Feature Keys

(self-labeled) are configured for various

features on the telephones.

A steady LCD light beside a Line (DN) key

indicates the feature or line is active. A

flashing LCD indicates the line is on hold or

the feature is being programmed.

Message Waiting Light/

Incoming Call Indicator

The Message Waiting Indicator turns ON to

indicate that a message has been left for the

user. This indicator also flashes when the set

ringer is ON.

Soft Keys (self-labeled) Soft Keys (self-labeled) are located below the

display area. The LCD label above the key

changes, based on the active feature.

Note: A triangle before a key label indicates

that the key is active.

Navigation Keys Use the Navigation keys to scroll through

menus and lists in the display area.

Inbox/Message Press the Inbox (Message) key to access your

voice mailbox.

Shift Press the Shift key to toggle between two

feature key pages and access an additional six

lines/features.

Directory Press the Directory key to access Directory

services.

Documentation Release Note Number: MSC-0603-023

Nortel Networks 26 June 2003 4 of 10

Services Press the Services key to access the following

items:

• Telephone Options (see Notes 1 and 2):

— Volume Adjustment

— Contrast Adjustment

— Language

— Date/Time Format

— Display diagnostics

— Local Dialpad Tone

— Ring type

— OnHook Default Path

— Change Feature key Label

— Set Information

• Virtual Office Login and Virtual Office

Logout (if Virtual Office is configured)

• Test Local Mode and Resume Local Mode

(if Branch Office is configured)

Cancel/Quit Press the Cancel (Quit) key to end an active

application.

Pressing the Cancel key does not affect the

status of the calls currently on your telephone.

Expand to PC The Expand to PC key is a fixed key that is

reserved for future development.

Goodbye Press the Goodbye key to terminate an active

call.

Hold Press the Hold key to put an active call on

hold. Press the Line (DN) key beside the

flashing to return to the caller on hold.

Table 1

i2002 Internet Telephone components/functions (Part 2 of 3)

Component Function

Documentation Release Note Number: MSC-0603-023

Nortel Networks 26 June 2003 5 of 10

Headset Press the Headset key to answer a call using

the headset or to switch a call from the

handset or Handsfree to the headset.

Mute Press the Mute key to listen to the receiving

party without transmitting.

Press the Mute key again to return to a two

way conversation.

The Mute key applies to Handsfree, Handset,

and Headset microphones.

The Mute LED flashes when the Mute option

is in use.

Volume Control Bar Use the Volume Control to adjust the volume

of the Handset, Headset, Speaker, Ringer,

and Handsfree features.

Press the right side of the rocker bar to

increase volume, the left side to decrease

volume.

Handsfree Key Press the Handsfree key to activate

handsfree.

The LED lights to indicate when handsfree is

active.

Note 1: If a call is presented while the user is manipulating an option, the

i2002 Internet Telephone rings and the DN key flashes. However, the

screen display is not updated with Caller ID. The programming text is not

disturbed.

Note 2: The user can originate a call using Autodial or Last Number

Redial while manipulating an option. However, the display is not updated

with dialed digits or the Caller ID and the dialpad is intercepted by the

Services.

Table 1

i2002 Internet Telephone components/functions (Part 3 of 3)

Component Function

Documentation Release Note Number: MSC-0603-023

Nortel Networks 26 June 2003 6 of 10

New entry: “i2004 Internet Telephone”, page 37 of 176

Figure 5

i2004 Internet Telephone components

Documentation Release Note Number: MSC-0603-023

Nortel Networks 26 June 2003 7 of 10

Table 2

i2004 Internet Telephone components/functions (Part 1 of 4)

Component Function

Hold Press the Hold key to put an active call on

hold. Press the Line (DN) key beside the

flashing to return to the caller on hold.

Goodbye Press the Goodbye key to terminate an active

call.

Message Waiting Light/

Incoming Call Indicator

The Message Waiting Indicator turns ON to

indicate that a message has been left for the

user. This indicator also flashes when the set

ringer is ON.

Programmable Line DN/

Feature Keys

(self-labeled)

Programmable Line (DN)/Feature Keys

(self-labeled) are configured for various

features on the telephones.

A steady LCD light beside a Line (DN) key

indicates the feature or line is active. A

flashing LCD indicates the line is on hold or

the feature is being programmed.

Soft Keys (self-labeled) Soft Keys (self-labeled) are located below the

display area. The LCD label above the key

changes, based on the active feature.

Note: A triangle before a key label indicates

that the key is active.

Fixed Feature Keys Use these keys to access non-programmable

standard features.

Expand to PC The Expand to PC key is a fixed key that is

reserved for future development.

Copy A fixed key reserved for future feature

development. An audible non-working tone is

generated along with a display message.

Documentation Release Note Number: MSC-0603-023

Nortel Networks 26 June 2003 8 of 10

Services Press the Services key to access the following

items:

• Telephone Options (see Notes 1 and 2):

— Volume Adjustment

— Contrast Adjustment

— Language

— Date/Time Format

— Display diagnostics

— Local Dialpad Tone

— Ring type

— Call timer

— OnHook Default Path

— Change Feature key Label

— Set Information

• Virtual Office Login and Virtual Office

Logout (if Virtual Office is configured)

• Test Local Mode and Resume Local Mode

(if Branch Office is configured)

Navigation Keys Use the Navigation keys to scroll through

menus and lists in the display area.

Shift Press the Shift key to toggle between two

feature key pages and access an additional six

lines/features.

Inbox/Message Press the Inbox (Message) key to access your

voice mailbox.

Table 2

i2004 Internet Telephone components/functions (Part 2 of 4)

Component Function

Documentation Release Note Number: MSC-0603-023

Nortel Networks 26 June 2003 9 of 10

Cancel/Quit Press the Cancel (Quit) key to end an active

application.

Pressing the Cancel key does not affect the

status of the calls currently on your telephone.

Directory Press the Directory key to access Directory

services.

Mute Press the Mute key to listen to the receiving

party without transmitting.

Press the Mute key again to return to a two

way conversation.

The Mute key applies to Handsfree, Handset,

and Headset microphones.

The Mute LED flashes when the Mute option

is in use.

Headset Press the Headset key to answer a call using

the headset or to switch a call from the

handset or Handsfree to the headset.

Volume Control Bar Use the Volume Control to adjust the volume

of the Handset, Headset, Speaker, Ringer,

and Handsfree features.

Press the right side of the rocker bar to

increase volume, the left side to decrease

volume.

Table 2

i2004 Internet Telephone components/functions (Part 3 of 4)

Component Function

Documentation Release Note Number: MSC-0603-023

Nortel Networks 26 June 2003 10 of 10

Projected Inclusion in NTP

This correction will be included in the next standard release of Meridian 1 and

Succession documentation.

* Nortel Networks, the Nortel Networks logo, the Globe mark, SL-1, Meridian 1, and Succession

are trademarks of Nortel Networks.

Handsfree Key Press the Handsfree key to activate

handsfree.

The LED lights to indicate when handsfree is

active.

Note 1: If a call is presented while the user is manipulating an option, the

i2004 Internet Telephone rings and the DN key flashes. However, the

screen display is not updated with Caller ID. The programming text is not

disturbed.

Note 2: The user can originate a call using Autodial or Last Number

Redial while manipulating an option. However, the display is not updated

with dialed digits or the Caller ID and the dialpad is intercepted by the

Services.

Table 2

i2004 Internet Telephone components/functions (Part 4 of 4)

Component Function

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