Nortel BCM 50/400 Instruction Manual

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BCM 50/400 Administration Guide

Service: 604 -856- 9155

Email: [email protected]

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Service: 604 -856- 9155

Email: [email protected]

Table of Contents

Phone System Programming .......................................................................................................................... 3

Changing the Name of a Set............................................................................................................................................. 4

Changing the Time and Date........................................................................................................................................... 4

Programming System Speed Dials................................................................................................................................ 4

Common Feature Codes: .................................................................................................................................................. 4

Voicemail Programming .................................................................................................................................. 5

Log Code: ................................................................................................................................................................................ 5

Record Introduction Greeting ........................................................................................................................................ 5

Record Instructions:........................................................................................................................................................... 5

CCR Tree Setup and Changes.......................................................................................................................................... 6

Path Choices .......................................................................................................................................................................... 7

Holiday Greeting Activation/Deactivation................................................................................................................ 7

Delete a Mailbox:................................................................................................................................................................. 8

Add a Mailbox:...................................................................................................................................................................... 8

Reset the Password of a Mailbox: ................................................................................................................................. 8

Change the Name on a Mailbox...................................................................................................................................... 8

IMPORTANT NOTE:

The extension and mailbox numbers referenced in this guide are the most commonly used configuration.

It does not guarantee that your company will use the same extension and mailbox numbers due to each

systems customized configuration. If you are unsure of what numbers were used in your configuration,

please call or email the NATG service department.

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Phone System Programming

Programming Overlay

Note: When entering System Programming (**266344), refer to the Programming Overlay

T-Series

M-Series

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Changing the Name of a Set

1. Press Feature * * 266344

2. Enter Log Code: 738662, press Ok

3. Enter Password: 266344

4. See Terminals and Sets: press Show (top right arrow(by where your lines are))

5. Enter Extension Number

6. Press Show (top right arrow)

7. Press Next (bottom right arrow) until you see the current name

8. Press Chng (on display), then Spell Name press #after each letter

9. Press Next (bottom right arrow)

10. Press Rls when finished to exit programming

Changing the Time and Date

1. Press Feature * * 266344

2. Enter Log Code: 738662, press Ok

3. Enter Password: 266344

4. Press Next until you see time and date on display

5. Press Show, then Follow prompts on display

6. Press Rls when finished to exit programming

Programming System Speed Dials

1. Press Feature * * 266344

2. Enter Log Code: 738662, press Ok

3. Enter Password: 266344

4. Press Next until you see SYS Speed Dial

5. Press Show

6. Enter a speed dial code: 001-255 or press Next to scroll through, then press Show

7. Press Chng on display and enter the phone number, then press OK

8. Press Next, then Chng until you see Pool, and then enter 9

9. Press Next then press Chng, spell out name ( press # after each letter), then press Next

10. Then Heading to enter another speed dial or press Rls to exit programming

Common Feature Codes:

FEATURE CODE:

DESCRIPTION:

FEATURE CODE:

DESCRIPTION:

Feature *0

Button Inquiry

Feature *80

Ring Volume

Feature 4

Call Forward

Feature 0

Speed Dial

Feature 74

Call Park

Voicemail Required

Feature 82

Camp On

Feature 989

Record Call

Feature 3

Conference Call

Feature 871

Ringing Service

Feature 5

Last Number Redial

Feature 983

System Administration

Feature 630

Page –External & Internal

Feature 70

Transfer

Feature 620

Page –External

Feature 986

Transfer to Mailbox

Feature 610

Page –Internal

Feature 981

Voicemail

Feature 76

Pick up

Feature 980

Leave Message

Feature *6

Ring Type

Feature 85

Do Not Disturb

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Voicemail Programming

Log Code:

If you are 2 Digit Extension your log code will be one of the following: 121234 OR 121111 OR 120000

If you are 3 Digit Extension your log code will be one of the following: 1021234 OR 1021111 OR 1020000

If you are 4 Digit Extension your log code will be one of the following:10021234 OR 10021111 OR 10020000

Record Introduction Greeting

Important Note: This is only the Initial introduction part of the Greeting.

1. Press Feature 983

2. Enter Log Code: 738662, press Ok

3. Enter Password: 266344

4. Press AA

5. Press Grtg, press Grtg again

6. Enter the Greeting Number you’d like to change:

▬1for Day Greeting

▬2for Night Greeting

▬4for Holiday Greeting

7. Press OK

8. Press Rec… record greeting, press OK when done

9. Press OK to accept recording: press Rls when done

Example Greeting:

Greeting 1: (Day)

Thank you for calling . We apologize all of our representatives are currently

assisting another customer.

Greeting 2: (Night)

Thank you for calling . We are currently closed.

Our regular business hours are from

Record Instructions:

Important Note: This is the menu part of the Greeting if you are NOT using a CCR Tree (press 1 for “Sales”,

press 2 for “accounting” etc.). It plays immediately after the above introduction greeting.

1. Press Feature 983

2. Enter Log Code: 738662, press Ok

3. Enter Password: 266344

4. Press AA

5. Press Table, enter 1, then OK

6. Press Rec, then Rec again

7. Make your recording, press OK when done

8. Press OK to accept recording, press Rls when done

Example Greeting:

If you know the extension of the person you are calling please enter it now.

For , please press 221. For , press 222.

To reach reception or to leave a general message, press 0.

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CCR Tree Setup and Changes

Making changes to a CCR Tree involves 4steps:

1. Disabling the Tree

2. Making Changes to the Tree

3. Saving the Changes Important NOTE: You MUST save tree before exiting the system

4. Re-Enabling the Tree

1. Disable the Tree:

1. Press Feature 983

2. Enter Log Code: 738662, press Ok

3. Enter Password: 266344

4. Press AA

5. Press Table, enter 1, press OK twice

6. Press Next until you see: CCR Tree 1 (or 2 depending on how many trees you are using)

7. Press Chng, then Disable

8. Press * * (will skip you to step 3 of next instructions) or Press Rls to exit programming

2. Make Changes to the Tree:

1. Press Feature 983

2. Enter Log Code: 738662, press Ok

3. Enter Password: 266344

4. Press Othr,press CCR, press Admin

5. Enter Tree Number Number (usually 1 if only using one tree),press OK

6. Press Chng

7. Enter the Path Number you want to change, then press OK (see below)

Note: Path 0 is where you record the menu options (which plays immediately after the introduction

greeting (recorded on page 5))

Example:

Path 0: Press Rec and then Rec again

For “store and service hours”, press 1. (goes to Path 1)

For “our company directory”, press 2 (goes to Path 2)

For “Sales”, press 3 (goes to Path 3)

For , press 4 (goes to Path 4)

For , press 5 (goes to Path 5)

For all other inquiries, press 0

Path 1: Press Info, press Rec

Our regular business hours are

We are located at

Our fax number is

Please visit us online at www

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Path 2:Press Menu, press Rec

For , please dial “221”

For , please dial

Path 3:Press Othr, Press Xfer, Press Int

Enter the ext number you’d like “press 3” to transfer to (goes to x )

Etc…

Save Tree

3. Save Tree

1. Press End

2. Press Save

3. See save as Tree 1(if using tree 1).. press YES

4. Press *(will skip you to step 3 of next instructions) or Press Rls to exit programming

4. Re-Enable the Tree

1. Press Feature 983

2. Enter Log Code: 738662, press Ok

3. Enter Password: 266344

4. Press AA

5. Press Table, enter 1,press OK twice

6. Press Next until you see: CCR Tree: Disable

7. Press Chng, Enter tree number you’d like to activate (usually tree 1)

8. Press Rls

Path Choices:

Menu –A recording of options (Example: “For Admin press 1, sales press 2”)

Info –Information Recording (Example: “We are located at…. Our fax number is…”)

Other –Brings you to the options of pressing Xfer or Lv Msg

Xfer –Transfers directly to a specific extension or phone number

INT –Internal Transfer or EXT - External Transfer

Lv Msg –Transfers a caller directly to a specific mailbox number.

Holiday Greeting Activation/Deactivation

1. Record greeting 4. (see Page 6 for instructions)

2. To Activate: press Feature 982

3. Password: 1111, press OK

4. See ATDT Avail: Y press Chng: see N, press Next

5. See Bus Open: Y press Chng: see N press Next

6. Press Rls

To Deactivate:

1. Follow above steps 2 & 3

2. See ATDT Avail: N, press CHNG to Y, press Next

3. See Bus Open: N, press CHNG to Y, press Next

4. Press RLS

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Delete a Mailbox:

1. Press Feature 983

2. Enter Log Code: 738662, press Ok

3. Enter Password: 266344

4. Press MBOX, then DEL

5. Enter Mailbox Number

6. Press DEL

7. To re-add the a new mailbox, Press *(will skip you to step 4of next instructions) or Press Rls to exit

programming

Add a Mailbox:

1. Press Feature 983

2. Enter Log Code: 738662, press Ok

3. Enter Password: 266344

4. Press Mbox, then Add

5. Enter Extension Number, press OK to Subscriber

6. Enter Extension Number again,

7. See Class of Service: enter 1, press OK

8. Spell name of Employee (last name first, press # after each letter (# # to enter first name)),

9. Press OK

10. See Directory: Y press Yes

11. See Message waiting: Y press Yes

12. See Outdial: press Chng unit you see Pool,

13. Press Next, enter 1, press OK then OK again

14. Press Rls

Reset the Password of a Mailbox:

1. Press Feature 983

2. Enter Log Code: 738662, press Ok

3. Enter Password: 266344

4. Press Mbox, press Chng, enter mailbox number

5. See Password: press Reset to reset password to the system default: 0000

6. Press Rls

Change the Name on a Mailbox

1. Press Feature 983

2. Enter Log Code: 738662, press Ok

3. Enter Password: 266344

4. Press Mbox, press Chng, enter mailbox number

5. Press Next until you see Name

6. Press Chng

7. Spell New Name (last name first), press #after each letter (# # to enter the first name)

8. Press OK when finished

9. Press Rls

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