NetComm NTC-220 Quick start guide

Firmware Upgrade Guide

NTC-221/NTC-222/NTC-223/NTC-224

Doc No. FI01155

NTC-221/NTC-222/NTC-223/NTC-224 –Firmware Upgrade Guide

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The information contained herein is proprietary to NetComm Wireless. No part of this document may be

translated, transcribed, reproduced, in any form, or by any means without prior written consent of NetComm

Wireless.

Trademarks and registered trademarks are the property of NetComm Wireless Limited or their respective owners.

Specifications are subject to change without notice. Images shown may vary slightly from the actual product.

Note –This document is subject to change without notice.

Document history

This document relates to the following products:

NetComm NTC-221/NTC-222/NTC-223/NTC-224

VER.

D O C U M E N T D E S C R I P T I O N

D A T E

v1.0

Initial release.

13 May 2019

Table i. - Document revision history

Contents

Overview ...........................................................................................................................................................................3

Introduction ....................................................................................................................................................................................................................3

Target audience .............................................................................................................................................................................................................3

Prerequisites ...................................................................................................................................................................................................................3

Notation ...................................................................................................................................................................................................................3

Upgrading the firmware .....................................................................................................................................................4

Process overview............................................................................................................................................................................................................4

Log in to the web interface...........................................................................................................................................................................................4

Check and download most recent firmware ...............................................................................................................................................................6

Back up current settings (optional) ..............................................................................................................................................................................6

Install the new firmware.................................................................................................................................................................................................7

Restore your settings (optional) ..........................................................................................................................................9

Confirm firmware upgrade ...............................................................................................................................................10

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Overview

Introduction

This document provides you all the information you need to download and install a new version of firmware for the

NetComm Wireless NTC-220 Series router.

Target audience

This document is intended for system integrators or experienced hardware installers who understand

telecommunications terminology and concepts.

Prerequisites

Before continuing with the installation of your router, please confirm that you have the following:

An electronic computing device with a working Ethernet network adapter and a web browser such as Internet

Explorer®, Mozilla Firefox® or Google Chrome™.

Notation

The following symbols may be used in this document:

Note –This note contains useful information.

Important –This is important information that may require your attention.

Warning –This is a warning that may require immediate action in order to avoid damage or injury.

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Upgrading the firmware

Over the lifetime of your router, NetComm will periodically produce updates of its firmware.

Files containing the latest firmware releases will be published on NetComm’s support website and will be available

to you for download and installation.

To see the most recent firmware version for your router, go to:

https://support.netcommwireless.com/product/ntc-220-series

The procedures outlined in this guide will install the latest firmware while preserving and reapplying your current

settings.

Process overview

Take the following steps to upgrade the firmware:

1Log in to the web interface

2Check and download most recent firmware

3Back up current settings (optional)

4Install the new firmware

5Restore your settings (optional)

6Confirm firmware upgrade

In order to perform a firmware update, you must be logged into the router with the root manager account.

To access the router’s web interface:

1Connect one end of the RJ-45 (Ethernet cable) to the Ethernet port of the router and the other end to the

Ethernet port of your computer.

2Connect the power adapter to the DC power jack of the router and plug it into an available wall socket. Wait

approximately 1 minute for the router to start up.

3Open a web browser (such as Google Chrome or Mozilla Firefox), type following address into the address

bar and press Enter.

https://192.168.1.1

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4The Log in page is displayed:

5In the Username field, select root and enter the password for the device in the Password field, then click the

The Status page is displayed.

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Check and download most recent firmware

1When the Status page is displayed, go to the System information section and note the Firmware version in

the Device version section:

2Open a new tab in your browser and go to the NetComm support website page for the NTC-220 Series:

https://support.netcommwireless.com/product/ntc-220-series

3Choose your model from the page and select it to open its support information page

4Click its Firmware link to jump to details of the latest firmware release.

5If the Firmware version on the NetComm support site is more recent than that shown on the router’s Status

page (refer to step 1, above), click the Download Link and the following .zip file will be downloaded into your

browser’s download folder:

NTC-220_Firmware_Vx.x.xx.x.zip

6Unzip the folder and extract the file in the ntc_220_x.x.xx.x.cdi format to a safe location.

Important –Do not change the file extension (.cdi) of the router firmware files as this can cause the firmware upgrade process to fail.

Back up current settings (optional)

NTC-220 Series routers and their firmware upgrade files are designed to retain your existing settings throughout

the upgrade process. Strictly speaking, you do not need to back up your current settings prior to the firmware

upgrade.

However, it is recommended that you back up your settings on a regular basis in case of damage to the router or

an unexpected interruption during the firmware upgrade process.

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To make a backup of your current router configuration do the following.

1Log in to the router web user interface and select System from the menu at the top of the screen.

2From the System menu on the left, select System Configuration and then Settings backup and restore from

its submenu.

3If you want the backup file to be encrypted, enter a Password and then enter it again in the Confirm

password field.

Leave the two password fields empty if you do not require an encrypted backup file.

4Click the Save button to begin downloading the backup file.

5A warning advising not to change the file extension will appear, click the OK button to download the

configuration backup file.

6The backup file in the following format will be saved in your browser’s designated download folder:

ntc_220_XXXX.cfg.tar.gz

Note –We recommend that you save this backup file to a secure location.

Do not change the file extension of the router firmware files as this can cause the firmware upgrade process to fail.

Important –Do not change the file extension of the router firmware files as this can cause the firmware upgrade process to fail.

Install the new firmware

The router uses a single combined image which contains both recovery and main images.

The firmware upgrade file includes a script which performs checks to determine which components require

updating and performs all the updates automatically.

Note –To install firmware which has not been signed, you must first navigate to System > System configuration > Firmware signature and

toggle the Enable firmware signature check option off.

To install the firmware upgrade, do the following.

1Log in to the web user interface and select System from the menu at the top of the screen.

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2From the System menu on the left, select System Configuration and then Upload from its submenu.

3Click the Choose a file button and select the ntc_220_x.x.xx.x.cdi file that you had previously downloaded

from the NetComm support website, refer to steps 5 and 6 of the Check and download most recent firmware

section of this guide, above.

4Once chosen, the filename will appear after the File Chosen button

5When the new file appears in the File name list, click its Install link to install the new firmware on to the

router.

6You will be asked to confirm that you want to install the selected file. Click the OK button to proceed.

7The LED lights on the front of the router will begin to flash and the progress details will be displayed in the

bottom area of the File uploads page:

Important –Do not remove the power when the router’s LEDs are flashing as this is when the firmware update is in process.

8The installation is complete when the countdown reaches zero. The router automatically reboots into the

main system.

9Log in and check that you can access the router’s web interface.

Note –Your login password should be the same one that you had defined prior to the firmware upgrade.

10 Go to the Status page and check in the System information section that the Firmware version has changed.

The firmware upgrade is complete.

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Restore your settings (optional)

This section provides you with instructions to restore the saved configuration.

As mentioned in the Back up current settings section, NTC-220 Series routers and their firmware upgrade files are

designed to retain your existing settings throughout the upgrade process. Unless something unusual happened

during the firmware update process, for example a power failure during the process, all your previous settings,

including your login password, will be preserved.

To restore your previously saved configuration (refer to the Back up current settings section, above) do the

following

1Log in to the router’s web user interface and select System from the menu at the top of the screen.

2From the System menu on the left, select System Configuration and then Settings backup and restore from

its submenu.

3From the Restore saved settings section click the Choose a file button.

4Navigate to the location of the backup file in that you had previously created. It will be in the following file

format:

ntc_220_XXXX.cfg.tar.gz

5Select the file and click the Open button.

The button in the Restore saved settings will change to read File Chosen and the filename of the backup file

will appear to the left of the button.

6Click the Restore button to begin the settings restoration process.

Note –If when you made the backup file you had elected to make an encrypted file with a password, you will be

prompted to enter the password:

7Enter the backup file’s password and click the Submit button to continue with the settings restoration

process.

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8Once the file has been uploaded and validated, you will be advised that it was successful and that the

system will now reboot:

Click the OK button to proceed with the reboot.

9During the rebooting process, a progress indicator displays.

10 When the reboot is complete you will be returned to the login page.

Confirm firmware upgrade

1In the Username field, select root and enter the password for the device in the Password field, then click the

2The Status page will display. go to the System information section and note the Firmware version in the

Device version section:

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