NEC NEAX 2000 User manual

NEC NEAX 2000 IPS

USER GUIDE

Phone Features and Functions

ANSWERING A CALL:

1.) To answer a ringing call, lift the handset or press <Speaker>.

PLACING AN INTERNAL CALL

1.) Lift the handset or press <Speaker>.

2.) Dial the four digit extension.

ACTIVATING/ DEACTIVATING THE MICROPHONE:

1.) Press <MIC>.This will toggle the microphone on and off.

When activated, the MIC LED will light red.

PLACING AN EXTERNAL CALL:

1.)Lift the handset or press <Speaker>.

2.)Dial 9 for an outside line then dial the telephone number.

PLACING A CALL ON HOLD:

With call in progress:

1.) Press the <Hold>key.

Line key will flash green.

2.) To retrieve, press the line key on which the call was being held.

TRANSFERRING A CALL TO A STATION:

With call in progress:

1.) Press <Transfer>.

2.) Dial the extension… Toannouncethecall,waitforthecalledpartytoanswer.

To return to the original call, press<Transfer> again.

Note: Dial 9 afterthe extension number to sendexternalcallsdirectlytovoicemail.

3.)Hang up to complete the transfer.

PLACING A THREE-PARTY CONFERENCE CALL:

With first call established:

1.) Press <Transfer>.

2.) Place the second call (internal or external).

3.) When party answers, press <Conf> to connect all parties.

SETTING CALL FORWARD ALL CALLS: (option dependent on system programming)

1.) Press <Speaker>.

2.) Press the <CFWD ALL>soft key.

3.) Enter the destination extension number.

If forwarding to voice mail, press the <Message> key.

4.) Wait for "Set" confirmation in display then press <Speaker> to hang up.

When this feature is activated, *FDA will be indicated in the display.

CANCELING CALL FORWARD ALL CALLS:

1.) Press <Speaker>.

2.) Press the <CFWD ALL>soft key.

3.) Press T.

4.) Press <Speaker> to hang up.

ACTIVATING LAST NUMBER REDIAL:

1.) Press <Redial>.This key will scroll through the last five numbers dialed.

Each time this key is pressed, a new number will display.

2.) When desired number appears in the display, press #to dial.

Custom Speed Dial - Save & Redial: (option dependent on system programming)

Your phones are equipped with a button labeled <S&R> for Save and Redial.

1.) Call an external number that you want to redial (maybeitwasbusy) at

anytime without having to scroll through 5 redial numbers (above

procedure..)

2.) Press <S&R> to save the number, then hang up.

3.) Press <S&R> to redial that specific number. Number will be saved until

replaced by a new number using steps 1 And 2.

PROGRAMMING ONE-TOUCH SPEED DIAL KEYS:

With handset down:

1.) Press <Conf>.

2.) Press the key you wish to program.

3.) Enter the extension number, or 9 + the outside number to store.

4.) Press <Conf> to lock in the programming.

PARKING A CALL: (option dependent on system programming)

With first call established:

1.)Ask Caller to hold, press the <PARK> soft key

2.)Check display to see what channel the call was parked on.

3.)Replace handset

RETRIEIVING A PARKED CALL:

1.)Lift handset

2.)Press the <Retrieve> Key

3.)Dial Channel number call was parked on

4.)Connection is made to parked call

PAGING: (option dependent on system programming)

1.)Lift handset

2.)Press the <Page> Key (will automatically connect you to your Zone)

3.)If needed, press the Zone number wanted: 1) _________________

2) _________________

4.)Announce your Page

5.)Hang up by hand, then replace the handset.

Ringer Tone Selection:

1.)Press <Feature>

2.)Press the 3 Key

3.)Display will show current ringer tone number and caller will hear the ring

4.)Press <Feature>

5.)Repeat steps 1 – 4 to scroll thru the different ringer tones available.

(With phone ringing, use the UP and DOWN arrow keys to adjust the volume)

ACTIVATE / DEACTIVATE HEADSET: (On phones with Headset Key only)

1.)Press Headset Key: This will allow the user to place or answer calls

using the headset. The extension key will light

when the headset is activated.

Reference Page

Fixed Function Keys

RECALL

Used to terminate an established call and re-seize internal dial tone

CONF (Conference)

Used to establish a three-party conference call. LED on key lights when key is active

REDIAL

Used to access the last five numbers dialed from your phone

ANSWER

When LED on key is lit, used to answer a waiting call

SPEAKER

Used to activate built-in speaker for hands-free use. LED on key lights when key is active.

TRANSFER

Used to transfer an established call to another station without attendant assistance

HOLD

Used to place a call on hold at your station

FEATURE

Used to activate setup functions and to access programmable features

MIC Used to turn on/off the microphone. Affects speakerphone use only.

DIRECTORY

Not used at this time (dependant on system programming)

MESSAGE

Used to access your voice mailbox

UP and DOWN ARROW KEYS

•When phone is idle, used to control LCD contrast

•When speaker is in use, used to control speaker volume

•When handset is in use, used to control handset volume

•When phone is ringing, used to control ringing volume

Soft Keys (typical options, dependent on system programming)

FWD (Forward All Calls)

Used to forward all calls to another station or to voice mail

FBY (Forward Busy Calls)

Used to forward busy calls to another station or to voicemail

FDA (Forward Don’t Answer)

Used to forward calls that are not answered to another station or to voicemail

VOICE Used to place a voice (intercom) call to another station

PARK Used to park a call that can be retrieved at another station

MUTE Used to mute a call on the handset, headset or speakerphone

Voice Mail

WHEN YOU ARE ASKED A QUESTION, RESPOND BY PRESSING

1 FOR “YES” or 2 FOR “NO.”

ACCESSING YOUR MAILBOX:

From your phone:

1.) PressMessage key.

2.) Enteryour securitycode whenprompted (ifapplicable).

From off-site:

1.)Dialyourmainnumber.

2.)Whenvoice mailanswers, enteryour personalID…

( 9 plus your extension number)

3.)Enteryour securitycode whenprompted (ifapplicable).

SETTING UP YOUR MAILBOX:

1.) Accessyourvoicemailboxusingoneoftheproceduresabove.

Youwill hear:“Hello. Andthank youfor calling.As anew voice

mailboxowner,pleasetakeamomenttopersonalizeyournew

mailbox...”Be ready for the tutorial that follows. Please note

that you are not finished until you hear the attendant ask

if you are satisfied with your settings, when you must

answer 1 for “YES”, and hear herrespond "Great!"

2.) Recordyour fullname forthe directory.

3.) Spellyour nameon thedial padby enteringthe firstthree digits

ofyour lastname. (Maynot berequired.)

4.) Answer 1for “YES”to belisted inthe directory.

5.) Recordyour personalgreetings, bothinternal andexternal.

6.) Createa securitycode. Must be between 3 and 10 digits.

7.) Confirm settings by pressing 1 , or erase them by pressing 2 .

SAMPLE GREETING:

You have reached the voice mailbox of __________________.

I’m sorry I cannot take your call at this time. Please leave your

name and number, and I will return your call as soon as possible.

AD-8 VOICE MAIL MENUS

4CHECK NEW MESSAGES

During message playback:

TSKIP MESSAGE AND SAVE AS NEW

#REPEAT MESSAGE

1ADVANCE TO DAY & TIME ANNOUNCEMENT

2 REDIRECT? (1 for YES, 2 for NO) Press 2 .

ARCHIVE? (1 for YES, 2 for NO)Press 2 .

…a 2 for "No" will delete your message!

Note: 222 shortcut to delete

221 shortcut to save

4 SKIP LISTENING TO PROMPTS

7REPEAT PREVIOUS 3 SECONDS

8PAUSE PLAYBACK

9ADVANCE 3 SECONDS

5LEAVE MESSAGES

Enter the extension number, or access the directory to

spell the person’s name by pressing # # .

6REVIEW OLD MESSAGES

Use same controls as New Messages noted above.

(except for the Tkey)

7CHANGE SETUP OPTIONS

4 GREETINGS

4HEAR CURRENT GREETING

5SWITCH GREETINGS

6EDIT STANDARD GREETING

7EDIT ALTERNATE GREETING

6 TRANSFER & DELIVERY

4CHANGE CALL TRANSFER

5MESSAGE DELIVERY

7 PERSONAL OPTIONS

4CHANGE SECURITY CODE

5RE-RECORD NAME

6RE-SPELL NAME

7DIRECTORY LISTING ON/OFF

Notes:

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