NEC NEC Express5800 Series User manual

SigmaBlade Gold Warranty Program

NECCare

■■■■■■■

NECCare

Gold

Warranty Program for the

Express5800 SigmaBlade Server

SigmaBlade Gold Warranty Program

Proprietary Notice and Liability Disclaimer

The information disclosed in this document, including all designs and related materials, is

the valuable property of NEC Corporation of America, (“NECAM”) and/or its licensors.

NEC Corporation of America and/or its licensors, as appropriate, reserve all patent,

manufacturing, reproduction, use, and sales rights thereto, except to the extent said rights

are expressly granted to others.

The NEC Corporation of America product(s) discussed in this document are warranted in

accordance with the terms of the Limited Warranty Statement accompanying each

product. However, actual performance of each product is dependent upon factors such as

system configuration, customer data, and operator control. Since implementation by

customers of each product may vary, the suitability of specific product configurations and

applications must be determined by the customer and is not warranted by NEC

Corporation of America

To allow for design and specification improvements, the information in this document is

subject to change at any time, without notice. Reproduction of this document or portions

thereof without prior written approval of NEC Corporation of America is prohibited.

Trademarks

NEC and NECCare are registered trademarks of NEC Corporation and is used under license.

NEC Corporation of America

10850 Gold Center Drive, Suite 200,

Rancho Cordova, CA 95670

SigmaBlade Gold Warranty Program

Contents

Introduction.........................................................................................................................4

Program Highlights.............................................................................................................4

Installation Services............................................................................................................5

Relocation Services .......................................................................................................5

Registered Limited Warranty..............................................................................................5

Who is Protected? ...............................................................................................................6

What is Covered and What is Not Covered? ......................................................................6

What NEC Corporation of America Will Pay for and what NEC Corporation of America

Will Not Pay for..................................................................................................................7

How You Can Get Warranty Service..................................................................................7

Limitation of Damages and Implied Warranties.................................................................8

SigmaBlade Gold Warranty Program

Introduction

NEC Corporation of America, “NECAM”, offers one of the

strongest warranty programs in the computer industry. This

document will focus on the NECCare Gold Warranty Program

for the Express5800SigmaBlade Server

Warranty Registration

For efficient service, register your system online at:

http://www.necam.com/registration

Upon receipt of the registratio n information o f your ne w NE C

product you will be entitled to utilize NEC’s online Self-

Support web site. You will find such information as; product

updates, specific warranty coverage for yo ur product or you

can initiate technical support for your questions all fro m one

location.

Program Highlights

NEC Corporation of America’s NECCare Gold Warranty

Program offers you the follo wing benefits:

■

3-Years Gold Warranty coverage

■

3-Years of Next Day On-site Repair Support, after phone

diagnosis

■

24x7x365 toll-free hardware technical phone support in the

continental US and Canada

■

Next day onsite respo nse is from time of dispatch. An

authorized service technician will be on site the follo wing

day once a ser vice call is deemed necessary following

trouble-shooting efforts between the customer and

NECAM.

■

24x7 Email Alert Monitoring

♦

NEC Service Management software is enabled and

configured to mo nitor fatal and recoverable

hard ware errors resulting in Email notifications to

the systems administrator and NECAM Technical

support.

NECAM will use commercially reasonable best efforts to provide next day on-site service. NECAM is not responsible for service

calls missed outside the control of NECAM. If your location is outside of a NECAM authorized third party provider’s service

coverage area, the response time may be longer and/or an additional travel charge may be assessed. Response times are objectives

and not guarantees. In some cases, on-site service may not be available. All service response times are contingent upon parts

availability

Customer must be able to sign and receive parts as requested by NEC to meet Next Day Service.

Sunday Hardware Repair Support dependent on part delivery.

SigmaBlade Gold Warranty Program

Installation Services

NEC installation services are suggested when implementing an

NEC Express5800 SigmaBlade Server. Installation services

are fee-based and will be conducted b y an NEC Engineer and

or by a Certified NEC Service Provider.

■

Requires preplanning for installation by NECAM and the

Customer. An Installation Site Preparation Guide will be

delivered and agreed upon between the Customer and

NECAM prior to installation. This document will provide an

outline of the installatio n plans and processes.

■

Installation will take a minimum of one (1) day for

hard ware installation includes; hard ware, op erating system,

network co nnection, configuration and administrator

training. Anything beyo nd one (1) day will require

additio nal fees.

Relocation Services

NEC Relocation services are available as a fee-based service

delivered by an NEC Engineer and or an Certified NEC

Service Provider to help Customers protect their IT

investments by reducing risks, including minimal downtime,

that are known to be associated with relocation.

■

NECAM or the Certified Service Provider will work with

the Customer to assist with p lanning and coordination of the

move.

■

Damage caused by relocation witho ut the assistance of NEC

is not covered under this warranty program. Please refer to

the section “What is Covered and What is Not Covered” for

more information.

■

Servers moved without the assistance of NEC may require

recertification to validate warranty.

■

The original shipping carton should be retained for limiting

risks associated with relo cation.

Registered Limited Warranty

NEC Corporation of America warrants this Product to be free

from defects in material and workmanship, and agrees to repair

or replace any part of the enclosed unit that proves defective

under these terms and conditions.

SigmaBlade Gold Warranty Program

If service requires the replacement of any parts, components,

or modules, the replacement items become the property of

Customer and the replaced items beco me the property of

NECAM. The warranty period for the Machine is from its

original Date of Installation; the date on the invoice is

considered the Date of Installation unless NEC no tifies you

otherwise.

NECAM ma y use new, used, serviceable, or reconditioned

parts, components, or modules that are in good working order

as replacements. Replacement items shall be of like kind and

quality of those replaced. Spare parts are warranted for ninety

(90) days.

If you do not register your Server with NECAM, you will be

required to present proof of purchase as evidence of your

entitlement for warranty service. Please retain your proof of

purchase with your records.

Who is Protected?

This warranty may be enforced only by the original purchaser

of the Product and is not transferable.

What is Covered and What is Not Covered?

Except as specified below, this warranty covers all defects in

material or workmanship in this Product. The following are no t

covered by this warranty:

1. Any Product that is not distributed in the U.S.A. or Canada

by NEC Corporation of America.

2. Any Product on which the serial number has been defaced,

modified, or remo ved.

3. Any Product that has been removed from the U.S.A. or

Canada.

4. Damage, deterioration, or malfunction resulting from:

♦

Accident, misuse, ab use, neglect, fire, water,

lightning or other acts of nature, improper storage,

unauthorized Product modificatio n, or failure to

follow instructions supplied with the Prod uct.

♦

Alteration, repair or attempted repair by anyone not

authorized b y NEC Corporation of America.

SigmaBlade Gold Warranty Program

♦

Any shipment, reshipmen t or physical movement of

the Product (claims must be presented to the

carrier).

♦

Relocation, removal, installation or re-installation of

the Product not managed by NECAM.

♦

Any other cause that does not relate to a Product

defect.

5. Cartons, carrying cases, external cabinets, magnetic or

digital tapes, or any accessories used in connection with

the Product.

6. This warranty co vers only NEC Corporation of America -

supplied components. Service req uired as a result of third

party components is not covered under this warranty,

including third-party software even if it is distributed by

NECAM.

What NEC Corporation of America Will Pay for and what NEC Corporation of

America Will Not Pay for

NEC Corporation o f America will pay labor and material

expenses for covered items, but NEC Corporation of America

will not pay for the following:

1. Removal or installation charges.

2. Payment of shipping and related charges incurred in

returning the Product for warranty repair.

3. Costs of initial technical adjustments (set-up), including

adjustment o f user controls.

How You Can Get Warranty Service

Express5800 SigmaBlade Server NECCare customers in the

continental U.S. and Canada have one phone numb er to use

when calling for technical support or hardware repair on their

server. Calls for initiating a repair request should be made by

calling 1-877-632-0064. Be prepared to provide the Serial

Numb er to your server to NEC for quick response.

NEC Corporation o f America may require that you provide the

original bill of sale or receipt as proof of purchase in order to

obtain warranty service. Please retain such proof of purchase

with your records

SigmaBlade Gold Warranty Program

For easy reference, write do wn your Serial Number here and

keep this document in a safe and accessible location.

SN____________________________________________

When arranging for a hard ware repair, you will speak with a

trained technician. The technician will d etermine whether you

have a hardware or software failure and then will provide you

with the appropriate service optio ns. If appropriate, you will

be given instructions on how to return your part in a NE CAM

supplied box. You may be given a reference numb er that yo u

should retain for your records.

Onsite Services

If NECAM authorizes on-site service for your repair, a

qualified technician will arrive at your site on the next day

from the time of dispatch. If you are located outside of a

service coverage area, travel charges will be applied.

All parts or systems returned to NE CAM must be accompanied

with an RMA (Return Material Authorization) number. To

obtain an RMA number for product return, please contact the

SigmaBlade Server Technical Support line at: 1-87 7-632-0064.

Limitation of Damages and Implied Warranties

NEC Corporation of America's sole liability for any defective

product is limited to the repair or replacement of the product

at our option. NEC Corporation of America shall not be liable

for:

1. Damage to other property caused by any defects in this

product, damages based upon inconvenience, loss of use of

the product, loss o f time or data, co mmercial loss; or

2. Any other damages of any kind.

NEC CO RPORATION O F AM ERICA MAKES NO OTHER

EXPRESS WARRANTY WITH RESPECT TO THIS

PRODUCT. ANY IMPLIED WARRANTIES, INCLUDING

BUT NOT LIM ITED TO ANY IMPLIED WARRANTY OF

MERCHANTABILITY OR FITNESS, ARE LIMITED IN

DURATION TO TH E TERM OF THE EXPRESS

WARRANTY STATED HEREIN. LIABILITY FOR

CONSEQUENTIAL O R INCIDENTAL DAMAGES UNDER

ANY WARRANTIES IS EXCLUDED TO TH E EXTENT

PERM ITTED BY LAW.

SigmaBlade Gold Warranty Program

Note:

Some states and provinces do not allow the exclusio n

or limitation of incidental or consequential damages, so the

above limitation or exclusion may not apply to you. Some

states do not allow limitations on ho w long an imp lied

warranty lasts, so the above limitation may not apply to yo u.

This warranty gives you specific legal rights, and you may also

have o ther rights that vary from state to state and province to

province.

Note:

All Products retur ned to NEC Corporation of America

for service M U S T have prior approval. This ma y be obtained

by calling 1-877-632-0064.

This Product is warranted in accordance with the terms of this

limited warranty. Consumers are cautioned that Product

performance is affected by system configuratio n, soft ware, the

application, customer data, and operator control of the system,

among other factors.

While NEC Corporation of America products are considered to

be compatible with many systems, the specific functional

implementation by the customers of the product may vary.

Therefore, the suitability of a product for a specific purpose or

application must be determined by the customer and is not

warranted by NEC Corporation of America.

■

461-00015-000

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