NEC Express5800/320Ma User manual

NEC Solutions (America), Inc.

NR017W

Express5800/320Ma:

Active Upgrade™User’s Guide

Manual Name: Express5800/320Ma: Active Upgrade™ User’s Guide

Part Number: NR017W

Express5800/320Ma Software Release Number: 4.1.0

Publication Date: January 2006

NEC Solutions (America), Inc.

10850 Gold Center Drive, Suite 200

Rancho Cordova, CA 95670

Notice

The information contained in this document is subject to change without notice.

UNLESS EXPRESSLY SET FORTH IN A WRITTEN AGREEMENT SIGNED BY AN AUTHORIZED REPRESENTATIVE

OF NEC, NEC MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND WITH RESPECT TO THE

INFORMATION CONTAINED HEREIN, INCLUDING WARRANTY OF MERCHANTABILITY AND FITNESS FOR A

PURPOSE. NEC assumes no responsibility or obligation of any kind for any errors contained herein or in connection with

the furnishing, performance, or use of this document.

Software described in NEC (a) is the property of NEC and/or its licensees, (b) is furnished only under license, and (c) may

be copied or used only as expressly permitted under the terms of the license.

NEC documentation describes all supported features of the user interfaces and the application programming interfaces

(API) developed by NEC and/or its licensees. Any undocumented features of these interfaces are intended solely for use

by NEC personnel and are subject to change without warning.

This document is protected by copyright. All rights are reserved. No part of this document may be copied, reproduced, or

translated, either mechanically or electronically, without the prior written consent of NEC Solutions (America), Inc.

The NEC Solutions (America), Inc. logo, Express5800/320Ma, and the Express5800/320Ma logo, are trademarks of NEC

Solutions (America), Inc. ActiveService Network and Active Upgrade are trademarks of Stratus Technologies Bermuda,

Ltd. All other trademarks and trade names are the property of their respective owners.

Contents iii

Contents

Preface vii

1. Overview 1-1

Features 1-1

Overview of the Active Upgrade Process 1-2

Aborting the Active Upgrade Process 1-6

Active Upgrade State Model 1-8

2. Preparing for the Active Upgrade Process 2-1

Software Upgrade Support 2-1

System Prerequisites 2-2

Recommendations 2-5

Managing Critical Applications During the Upgrade Process 2-6

Pre-Upgrade Tasks 2-7

Installing the Active Upgrade Software 2-9

Configuring Windows Firewall for the Active Upgrade

Process 2-10

Configuring a UPS-Protected System for the Active

Upgrade Process 2-11

Gathering Information 2-13

Copying Software Installation Packages to the System 2-16

Configuring Windows Automatic Updates 2-16

Starting and Exiting the Active Upgrade Console 2-19

Understanding the Active Upgrade Console Interface 2-20

Title Bar 2-20

Navigation Bar 2-21

Main Window 2-24

Status Bar 2-25

3. Configuring the Active Upgrade Process 3-1

Creating and Managing Configuration Files 3-1

Contents

iv Express5800/320Ma: Active Upgrade™ User’s Guide

Creating a Configuration File 3-2

Loading a Configuration File 3-3

Editing an Existing Configuration File 3-4

Performing an Upgrade with No Configuration File 3-4

Saving a Configuration File 3-5

Selecting Disks to Upgrade 3-5

Selecting Other Configurations to Include 3-7

Selecting Application Services to Control 3-9

Selecting Event Log Files to Back Up 3-10

Configuring Custom Actions 3-12

Programming Notes for Custom Actions 3-15

Starting and Stopping Applications 3-15

Using Active Upgrade Environment Variables 3-16

Generating Exit Values 3-17

Viewing Standard Output and Error Stream 3-17

Executing Visual Basic Scripts and Other

Types of Executable Files 3-18

Providing a Description for a Configuration File 3-19

Displaying the Upgrade Summary 3-19

4. Performing the Upgrade 4-1

Performing a Readiness Check 4-1

Splitting the System 4-3

Managing Upgrade Tasks on the Upgrade Side 4-5

Connecting to the Desktop on the Upgrade Side 4-6

Running Software Installation Programs 4-10

Restarting the Upgrade Side 4-12

Managing Your Applications on the Production Side 4-14

Verifying the Upgrade Side Before Merging the System 4-15

Merging the System 4-15

Verifying the Upgrade Side Before Committing the

Upgrade 4-17

Committing the Upgrade 4-18

Aborting the Upgrade 4-19

Finishing the Upgrade 4-20

Viewing Active Upgrade Process Status 4-21

Activity Log 4-21

Status Bar 4-25

5. Troubleshooting 5-1

Saving the Activity Log to a File 5-1

Verifying the Status of Application Services 5-2

Contents

Contents v

Verifying the Status of Installed Software 5-3

Verifying If RDR Disks Are Resynchronizing 5-5

General Problems and Solutions 5-6

Glossary Glossary-1

Index Index-1

Figures

iv Express5800/320Ma: Active Upgrade™ User’s Guide

Figures

Figure 1-1. Duplexed System 1-3

Figure 1-2. Splitting the System 1-3

Figure 1-3. Merged System 1-5

Figure 1-4. Committing the Upgrade 1-6

Figure 1-5. Aborting the Upgrade 1-7

Figure 1-6. Active Upgrade State Model 1-8

Figure 2-1. Windows Firewall Exceptions 2-11

Figure 2-2. Automatic Updates Control Panel 2-17

Figure 2-3. Automatic Updates Icon in System Tray 2-18

Figure 2-4. Active Upgrade console 2-20

Figure 2-5. Navigation Bar: Configuration 2-21

Figure 2-6. Navigation Bar: Active Upgrade 2-22

Figure 2-7. Navigation Bar: Links 2-23

Figure 2-8. Main Window: Configuring the Active Upgrade Process 2-24

Figure 2-9. Main Window: Activity Log 2-25

Figure 2-10. Status Bar 2-26

Figure 4-1. Links for Connecting to Upgrade Side 4-7

Figure 4-2. Remote Desktop Title Bar 4-9

Figure 4-3. Automatic Updates Icon in System Tray 4-10

Figure 4-4. Activity Log (in Active Upgrade Console) 4-22

Figure 4-5. Remote Activity Log 4-22

Figure 4-6. Activity Log Detail 4-24

Figure 4-7. Status Bar 4-25

Figure 5-1. Service Control Manager 5-3

Figure 5-2. Add or Remove Programs Control Panel 5-4

Tables v

Tables

Table 2-1. Active Upgrade Process Worksheet 2-14

Table 3-1. Hard Disk Color Coding 3-6

Table 3-2. Selection of Application Services 3-10

Table 3-3. Control Types for Custom Actions 3-13

Table 3-4. Timing for the Advanced Control Type 3-14

Table 3-5. Environment Variables for Custom Actions 3-16

Table 4-1. Activity Log Entries 4-2

Table 4-2. Activity Log Entries 4-23

Table 4-3. Status: Hardware State 4-25

Table 4-4. Status: Upgrade State 4-26

Table 4-5. Status: Operational State 4-26

Table 4-6. Status: Partner State 4-27

Table 5-1. Troubleshooting: Readiness Check 5-6

Table 5-2. Troubleshooting: Custom Actions 5-8

Table 5-3. Troubleshooting: Miscellaneous Problems 5-8

Tables

vi Express5800/320Ma: Active Upgrade™ User’s Guide

Preface vii

Preface

Purpose of This Manual

The Express5800/320Ma: Active Upgrade™ User’s Guide describes the Active

Upgrade process, which allows you to upgrade system software and applications on

an Express5800/320Ma system while its critical applications remain online and

accessible to users.

The manual provides an overview of the Active Upgrade process, specifies the

requirements and procedures necessary to prepare the system for the upgrade

process, and explains how to configure and execute the upgrade process using the

Active Upgrade console. It also provides information about troubleshooting the Active

Upgrade process if a problem occurs.

NOTES

1. Theinformation inthismanualisalso containedinthe

Active Upgrade Help file, which is available in the

ActiveUpgrade console and in the Start menu of your

system in the Express5800/320Ma folder (after you

install the Active Upgrade software).

2. For the latest information about Active Upgrade

technology, includinganyissues that werediscovered

after this release, see the Express5800/320Ma:

Active Upgrade User’s Guide online at

http://suport.necsam.com/servers/.

Audience

This manual is intended for system administrators who will prepare for and execute an

Active Upgrade on an Express5800/320Ma system. It assumes that you are familiar

with administering Express5800/320Ma systems.

Notation Conventions

This document uses the notation conventions described in this section.

Warnings, Cautions, and Notes

Warnings, cautions, and notes provide special information and have the following

meanings:

Preface

viii Express5800/320Ma: Active Upgrade™ User’s Guide

WARNING

!A warning indicates a situation where failure to take

oravoid a specifiedactioncouldcausebodilyharmor

loss of life.

CAUTION

!A caution indicates a situation where failure to take or

avoida specifiedaction could damageahardwaredevice,

program, system, or data.

NOTE

Anoteprovidesimportantinformationabouttheoperation

of a system.

Typographical Conventions

The following typographical conventions are used in Express5800/320Ma system

documents:

•The bold font emphasizes words in text or indicates text that you type, the name of

a screen object, or the name of a programming element. For example:

Before handling or replacing system components, make sure that you are

properly grounded by using a grounded wrist strap.

In the System Properties dialog box, click the Hardware tab.

Call the RegisterDeviceNotification function.

•Theitalicfont introducesnew terms andindicatesprogrammingand command-line

arguments that the user defines. For example:

Many hardware components are customer-replaceable units (CRUs), which

can be replaced on-site by system administrators with minimal training or tools.

copy filename1 filename2

Pass a pointer for the NotificationFilter parameter

•The monospace font indicates sample program code and output, including

message text. For example:

#include <iostream.h>

The operation completed successfully.

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