NEC Express5800/320Ma User manual

NEC Solutions (America), Inc.

NR561

Express5800/320Ma:

Virtual Technician Module User’s Guide

Manual Name: Express5800/320Ma: Virtual Technician Module User’s Guide

Part Number: NR561

Express5800/320Ma Software Release Number: 4.1.0

Publication Date: January 2006

NEC Solutions (America), Inc.

10850 Gold Center Drive, Suite 200

Rancho Cordova, CA 95670

Notice

The information contained in this document is subject to change without notice.

UNLESS EXPRESSLY SET FORTH IN A WRITTEN AGREEMENT SIGNED BY AN AUTHORIZED REPRESENTATIVE

OF NEC, NEC MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND WITH RESPECT TO THE

INFORMATION CONTAINED HEREIN, INCLUDING WARRANTY OF MERCHANTABILITY AND FITNESS FOR A

PURPOSE. NEC assumes no responsibility or obligation of any kind for any errors contained herein or in connection with

the furnishing, performance, or use of this document.

Software described in NEC (a) is the property of NEC and/or its licensees, (b) is furnished only under license, and (c) may

be copied or used only as expressly permitted under the terms of the license.

NEC documentation describes all supported features of the user interfaces and the application programming interfaces

(API) developed by NEC and/or its licensees. Any undocumented features of these interfaces are intended solely for use

by NEC personnel and are subject to change without warning.

This document is protected by copyright. All rights are reserved. No part of this document may be copied, reproduced, or

translated, either mechanically or electronically, without the prior written consent of NEC Solutions (America), Inc.

The NEC Solutions (America), Inc. logo, Express5800/320Ma, and the Express5800/320Ma logo, are trademarks of NEC

Solutions (America), Inc. ActiveService Network is a trademark of Stratus Technologies Bermuda, Ltd. All other

trademarks and trade names are the property of their respective owners.

Contents iii

Contents

Preface vii

1. Introduction to VTMs and the VTM Console 1-1

Overview of the VTM and VTM Console 1-1

VTM System Operation and Configuration 1-2

What You Can Do Using the VTM Console 1-3

Parts of the VTM Console Interface 1-3

Description of the VTM Console Tabs 1-5

What You Can Do on the Manage Tab 1-5

What You Can Do on the Card Info Tab 1-6

What You Can Do on the Server Info Tab 1-6

What You Can Do on the SSL Tab 1-6

What You Can Do on the Troubleshoot Server Tab 1-7

Express5800/320Ma Documentation 1-7

2. Connecting to a VTM Console 2-1

Prerequisites for Using the VTM Console 2-1

Installing the JRE and Setting the Browser Options 2-2

Overview of How to Use the VTM Console 2-3

Connecting to a VTM Console Session 2-3

Logging On to the VTM Console 2-4

Logging Out of the VTM Console 2-6

Troubleshooting Connections to a VTM 2-6

Problem: Security for Internet Is Set to High 2-6

Problem: LAN Settings in the Browser Are Using a

Proxy Server 2-7

3. Reviving a System That Is Not Responding 3-1

When the System Fails to Start 3-1

Restoring the Default BIOS Setup Options 3-2

Restarting a System with Faulty Hardware 3-2

Contents

iv Express5800/320Ma: Virtual Technician Module User’s Guide

When the System Is No Longer Responding 3-2

Performing a Non-Maskable Interrupt 3-3

Resetting the Operating System 3-4

Powering Off the System from the Manage Tab 3-5

Forcing the System to Power Off 3-6

Powering On the System 3-6

Viewing the System Configuration 3-7

Viewing the System Event Log 3-8

Understanding a State-Sensitive Recovery 3-9

Understanding a Fault-Resilient Boot 3-9

4. Using AVR 4-1

Using Advanced Video Redirection 4-1

Starting and Ending an AVR Session 4-2

Logging On to the Host from an AVR Session 4-2

Managing AVR Sessions 4-3

Setting Monitor Controls in an AVR Session 4-3

Setting Video Capture Parameters in an AVR Session 4-4

Setting Languages for an AVR Session 4-6

Setting AVR to Use Typing Mode 4-6

Using the Virtual Keyboard 4-7

Sending Special Key Sequences in an AVR Session 4-7

Using SSL for Keyboard Entries in an AVR Session 4-8

Restoring Mouse Behavior 4-8

Hiding the Client Computer’s Cursor in an AVR Session 4-9

Using AVR in View-Only Mode 4-9

Troubleshooting AVR Sessions 4-10

Configuring and Connecting Remote Storage Devices 4-10

Configuring a CD-ROM or Floppy Disk Drive as a

Remote Storage Device 4-11

Configuring a Local ISO Image File as a Remote

Storage Device 4-12

Connecting a Configured Local Storage Device to the Host 4-13

Disconnecting a Device from the Host 4-14

Removing a Configured Device 4-15

Opening a Configured Device 4-15

The iSCSI Server Target Configuration Dialog Box 4-16

Viewing a Snapshot of the Last Screen Before an ASR Event 4-16

5. Viewing the VTM Configuration 5-1

Viewing VTM Information 5-1

Viewing the Status of the Connection to the System 5-2

Contents

Contents v

Viewing the Network Settings 5-2

Rebooting the VTM 5-3

6. Configuring SSL for VTM Access 6-1

Overview of SSL 6-1

Setting the VTM to Use a Standard Login 6-2

Setting the VTM to Use SSL 6-2

Requesting a Signed Server Certificate 6-3

Uploading a Signed Server Certificate 6-4

Viewing the Server Certificate 6-5

Configuring an Expiration Notification 6-5

Appendix A. POST and Online Diagnostic Codes A-1

POST Codes A-1

Base POST Routine Codes A-1

Server BIOS POST Codes A-15

BIOS Boot Block POST Codes A-17

Online Diagnostic Test Codes A-19

CPU Diagnostic Test Codes A-19

I2C Bus Diagnostic Test Codes A-21

Primary I/O Element Diagnostic Test Codes A-22

Secondary I/O Element Diagnostic Test Codes A-29

Glossary Glossary-1

Index Index-1

Contents

vi Express5800/320Ma: Virtual Technician Module User’s Guide

Preface vii

Preface

Purpose of This Manual

The Express5800/320Ma: Virtual Technician Module User’s Guide documents how to

use the Virtual Technician Module (VTM) console, a Web-based interface used to

remotely monitor Express5800/320Ma systems and diagnose system problems.

Audience

This manual is intended for Express5800/320Ma system administrators, especially

those who troubleshoot an Express5800/320Ma system from a remote location.

Notation Conventions

This document uses the notation conventions described in this section.

Warnings, Cautions, and Notes

Warnings, cautions, and notes provide special information and have the following

meanings:

WARNING

A warning indicates a situation where failure to take

or avoid a specified action could cause bodily harm or

loss of life.

CAUTION

A caution indicates a situation where failure to take or

avoid a specified action could damage a hardware device,

program, system, or data.

NOTE

A note provides important information about the operation

of a system.

Typographical Conventions

The following typographical conventions are used in Express5800/320Ma documents:

Preface

viii Express5800/320Ma: Virtual Technician Module User’s Guide

•The bold font emphasizes words in text or indicates text that you type, the name of

a screen object, or the name of a programming element. For example:

Before handling or replacing the clock card, make sure that you are properly

grounded by using a grounded wrist strap.

In the System Properties dialog box, click the Hardware tab.

Call the RegisterDeviceNotification function.

•The italic font introduces new terms and indicates programming and command-line

arguments that the user defines. For example:

Many hardware components are customer-replaceable units (CRUs), which

can be replaced on-site by system administrators with minimal training or tools.

copy filename1 filename2

Pass a pointer for the NotificationFilter parameter

•The monospace font indicates sample program code and output, including

message text. For example:

#include <iostream.h>

The operation completed successfully.

Preface

Preface ix

Getting Help

If you have a technical question about Express5800/320Ma hardware or software, try

these online resources first:

•Online support from NEC Technical Support. You can find the latest technical

information about an Express5800/320Ma through online product support at the

NEC Technical Support Web site:

http://support.necsam.com/servers/

•Online product support for Microsoft®products. Your primary source for

support is the computer manufacturer who provided your software, or an

authorized Microsoft Support Provider. You can also find the latest technical

information about Microsoft Windows®and other Microsoft products through online

product support at the Microsoft Help and Support Web site:

http://support.microsoft.com/

If you are unable to resolve your questions with the help available at these online sites,

and the Express5800/320Ma system is covered by a service agreement, please

contact NEC Technical Support (866-269-1239).

Notices

•All regulatory notices are provided in the site planning guide for your system.

•Although this guide documents modem functionality, modems are not available for

all systems. Ask your sales representative about modem availability.

•ActiveService Network (ASN) is not currently available but may be ordered in the

future.

Preface

xExpress5800/320Ma: Virtual Technician Module User’s Guide

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