Multitech MultiModem MT9234ZPX-UPCI User manual

MultiModem® ZPX

V.92 Internal Modem

MT9234ZPX-UPCI

MT9234ZPX-UPCI-NV

MT9234ZPX-PCIe

MT9234ZPX-PCIe-NV

Quick Start Guide

2 Multi-Tech Systems, Inc.

MultiModem ZPX Quick Start Guide

MT9234ZPX-UPCI, MT9234ZPX-UPCI-NV

MT9234ZPX-PCIe, MT9234ZPX-PCIe-NV

82100132L Rev. C

This publication may not be reproduced, in whole or in part, without prior expressed

Multi-Tech Systems, Inc. makes no representations or warranty with respect to the

contents hereof and specifically disclaims any implied warranty of merchantability or

fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves

the right to revise this publication and to make changes from time to time in the

content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or

organization of such revisions or changes. Check Multi-Tech’s Web site for current

versions of our product documentation.

Revision Date Description

A 12/28/07 Initial release

B 10/29/09 Added 64-bit drivers, Windows 7 support, and Support

Portal link.

C 04/13/10 Windows Installer instructions replace old installation.

Trademarks

Multi-Tech, MultiModem, and the Multi-Tech logo are registered trademarks of

Multi-Tech Systems, Inc. Windows 2003, XP, Vista, Windows 7, and Windows

Server 2008 are registered trademarks of Microsoft in the U.S. and other countries.

World Headquarters

Multi-Tech Systems, Inc.

2205 Woodale Drive, Mounds View, Minnesota 55112

Phone: 763-785-3500 or 800-328-9717 Fax: 763-785-9874

www.multitech.com

Contacting Multi-Tech Support

Online Support Portal: https://support.multitech.com

In order to better serve our customers, manage support requests and shorten

resolution times, we have created the online web portal allowing you to submit

questions regarding Multi-Tech products directly to our technical support team.

Knowledge Base and Support Services: www.multitech.com/support.go

The Knowledge Base provides immediate answers to your questions and gives you

access to support resolutions for all Multi-Tech products. Visit our support area on

the website for other support services.

Country By Email By Phone

Europe, Middle East, Africa: support@multitech.co.uk (44) 118 959 7774

U.S., Canada, all others: support@multitech.com (800) 972-2439

or (763) 717-5863

Warranty

Warranty information can be found at: http://www.multitech.com/warranty.go

Multi-tech Systems, Inc. 3

Introduction

This guide shows you how to set up your MultiModem ZPX. For detailed

information, product specifications, troubleshooting tips, and more, see the User

Guide, available on your MultiModem CD.

Check Multi-Tech’s Web site for current versions of our product documentation.

Safety Warnings

●Use this product only with UL- and CUL-listed computers.

●To reduce the risk of fire, use only UL-listed 26 AWG (.41 mm) or larger

telephone wiring.

●Never install telephone wiring during a lightning storm.

●Never install a telephone jack in a wet location unless the jack is specifically

designed for wet locations.

●Never touch uninsulated telephone wires or terminals unless the telephone

line has been disconnected at the network interface.

●Use caution when installing or modifying telephone lines.

●Avoid using a telephone during an electrical storm; there is a risk of electrical

shock from lightning.

●Do not use a telephone in the vicinity of a gas leak.

●The telephone cord is to be disconnected before accessing the inside of the

equipment.

Windows Installer

Your product CD contains an installer program for current Windows operating

systems (Windows XP and newer only) that should be used before installing your

ZPX card. Should you happen to install your ZPX card before using the installer

program, please follow the directions in the User Guide on the product CD for your

particular version of Windows.

1. Insert the product CD into a compatible drive. Do not install your ZPX

card yet.

2. Click on the Preinstall Windows Drivers button from the main splash

screen of the CD.

4 Multi-Tech Systems, Inc.

3. Click the button that matches your operating system [32-bit or 64-bit].

You can see what type of system you are using from the Control Panel |

System screen.

a. Windows may pop-up a User Account Control window. Select

the YES button to continue with the driver installation.

4. Click on the next button to start the driver pre-installation.

5. You will be prompted to confirm the installation of the necessary drivers.

Click the Install button to continue each time.

6. There will be a transitory screen, then the process will complete. Click on

the Finish button.

7. Your driver installation is complete. You can now physically install your

ZPX card using the next set of instructions.

Multi-tech Systems, Inc. 5

Installing your MultiModem

Before inserting your ZPX into a PCI slot, please run the Windows Installer program

from your product CD. This makes all Windows operating systems installations

faster than the manual methods described in the User Guide.

1. Turn off your system and unplug it. Failure to do so may result in damage to

both the MultiModem and your system. Do not turn on the system until the

instructions tell you to do so.

2. Remove the cover from your system as instructed in the system manual.

Before handling the ISI Card, discharge any static in your body by touching

a piece of grounded metal such as the computer chassis. Electrostatic

discharge (ESD) is the release of stored static electricity that can damage

electrical circuitry or components. Static electricity is often stored in your

body, and discharged when you come in contact with an object of a different

potential.

Perform the procedure below described in this section only at an ESD

workstation using an antistatic wrist strap. If such a station is not available,

you can provide some ESD protection by wearing an antistatic wrist strap

and attaching it to a metal ground screw (lug).

3. If you are installing a MT9234ZPX-PCIe board in a low profile machine, you

will have to change the mounting bracket to the low profile mounting bracket.

Refer to your User Guide for low profile mounting bracket details.

4. Select an empty PCI expansion slot. Remove the expansion slot cover and

save the retaining screw.

5. Before handling the MultiModem, discharge static in your body by touching a

bare piece of metal on the chassis. Carefully remove the MultiModem from its

antistatic bag, handling it only by the mounting bracket and edges. Do not

touch the gold-plated connectors along the bottom edge.

6. Look at the system’s main board to determine either PCI or Express

connector. Place the MultiModem directly above the expansion slot and

gently, but firmly, push it into the connector until the card’s retaining bracket

is flush against the system chassis.

7. Fasten the retaining bracket to the system chassis with the screw saved in

step 4.

8. Replace the system cover.

6 Multi-Tech Systems, Inc.

Making External Connections

Now, connect the MultiModem to the telephone line and, optionally, to your

telephone. For voice mail or speakerphone, you can also connect it to a

microphone and an external speaker, headphone, or sound card. The microphone

can be used for recording answering machine messages or for speakerphone use.

The speaker or headphone can be used for playing back messages or as a

speakerphone.

Line Connection

Plug one end of the provided telephone cable into the modem’s LINE jack, and the

other end into a telephone wall jack. This is the only required connection.

Important: The LINE jack is not interchangeable with the PHONE jack. Do not plug

the phone into the LINE jack or the line cable into the PHONE jack.

Note: The Federal Communications Commission (FCC) and Industry Canada

impose certain restrictions on equipment connected to public telephone systems.

Configure the Modem for Your Country

Different countries have different requirements for how modems must function.

Therefore, before you use your modem, you must configure it to match the defaults

of the country in which you are using it. The modem is set to country, Euro/NAM,

with a country code of 52 decimal by default. You can use one of two configuration

methods:

●Using the Global Wizard to Configure Your Modem

●Using AT Commands to Configure Your Modem

LINE

MIC

LINE

PHONE

Optional Voice

MIC IN

LINE OUT

PHONE

LINE

Multi-tech Systems, Inc. 7

Using Global Wizard to Configure Your Modem

The Global Wizard configuration utility is recommended for computers running

Windows 2000 or newer.

1. Insert the MultiModem system CD into the CD-ROM drive.

2. When the splash screen appears, click Initial Setup & Country Sel button.

3. Choose either:

a. Run Global Wizard from CD. This will not load the wizard onto your

hard drive, or

b. Install Global Wizard on the HD. This will install the wizard onto your

hard drive for future use.

4. The Global Wizard dialog box appears. Click Next.

5. The Wizard searches for your modem and identifies it. Click Next.

6. Select the country in which the modem will be used. Click Next.

7. Review your choice of country. If it is correct, click Next to configure the

modem.

When Global Wizard announces that the parameters have been set, click Finish to

exit.

Using AT Commands to Configure Your Modem

Non-Windows users can configure the modem using AT commands. You must

enter these commands in your communication program terminal window.

1. Run your favorite communication program and open the program terminal

window.

2. To configure the modem for a specific country:

Type AT%T19,0,nn (where nn is the country code in hexadecimal format

Press ENTER.

The message OK displays.

3. To verify the change:

Type ATI9.

Press ENTER.

The country code is displayed in decimal format, as in this example:

Country

AT command

(hexadecimal)

Country code

(decimal)

Euro/NAM

AT%T19,0,34 (default)

The complete list of country codes can be found on the Multi-Tech Web site at:

http://www.multitech.com/en_US/PRODUCTS/Categories/Device_Networking/

global_modems/configuration.asp

8 82100132L

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