Multitech MT3400ZLX User manual

Model MT3400ZLX

Owner’s Manual

MultiMobileTM

Model # MT3400ZLX

P/N 82065101

This publication may not be reproduced, in whole or in

part, without prior expressed written permission from Multi-

Multi-Tech Systems, Inc. makes no representations or

warranties with respect to the content hereof and

specifically disclaims any implied warranties of

merchantability or fitness for any particular purpose.

Furthermore, Multi-Tech Systems, Inc. reserves the right to

revise this publication and to make changes from time to

time in the content hereof without obligation of Multi-Tech

Systems, Inc. to notify any person or organization of such

revisions or changes.

Record of Revisions

Revision Description

B Minor technical, editorial and format

(8/11/97) changes.

TRADEMARKS

Trademarks of Multi-Tech Systems, Inc. are as follows:

MultiMobile, Multi-Tech, and the Multi-Tech logo. All other

trademarks are owned by their respective companies.

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, Minnesota 55112 U.S.A.

(612) 785-3500 or (800) 328-9717

U. S. FAX 612-785-9874

Fax-Back Service 612-717-5888

Technical Support (800) 972-2439

BBS (612) 785-3702 or (800) 392-2432

Internet Address: http://www.multitech.com

Technical Writer: mark@ multitech.com

Contents

Chapter 1 - Introduction and Description

About This Manual....................................................6

About This Product ...................................................6

Specifications ...........................................................7

PC Card Interface..............................................7

Dimensions........................................................7

Weight................................................................7

Power.................................................................7

Power Consumption ..........................................7

Cable and Connector ........................................7

Modem Characteristics .....................................7

Fax .....................................................................7

Features....................................................................8

System Requirements ..............................................8

Ship Kit Contents......................................................8

Chapter 2 - Installation Quick Start

Introduction...............................................................9

Safety Warnings .......................................................9

Installing The MT3400ZLX Card ............................10

Working With Windows 95 .....................................11

Using the .INF File in the Bundled Diskette....12

Installing under Windows NT 4.0 ...........................13

Using the Standard Modem Type (for 28,800

model) ...........................................................13

Using the .INF File in the Bundled Diskette....14

Chapter 3 - AT Commands, S-Registers

and Result Codes

Introduction.............................................................15

How To Use AT Commands....................................15

Basic AT Commands ..............................................16

AT& (Ampersand) Commands ...............................20

AT% (Percent) Commands.....................................22

AT\ (Back Slash) Commands ................................22

S-Registers (ATSn=x).............................................26

Result Codes ..........................................................31

Chapter 4 - Troubleshooting

Introduction.............................................................33

No response to AT commands ........................33

The modem does not execute the command

line .................................................................33

The modem does not give a response after

an AT command was executed .....................34

The modem gives an ‘ERROR’ response

after an AT command was executed ............34

The modem goes off-hook and disables the

telephone line................................................34

The modem does not auto-answer the phone 34

The software does not control the modem

properly or can not detect the modem..........35

The characters on the screen are doubled.....35

No text appears on the screen in Data mode.35

No text appears on the screen when in

Command mode............................................35

The modem does not dial a phone number

after Execution of AT dial command .............36

Communications software dials, but Fails ......36

The modem Connects with some modems,

but not others ................................................36

When dialing another modem, You receive a

‘CONNECT’ response, but nothing else .......36

The modem speaker does not make any

sound when Connecting to another modem 36

The modem loses the connection when

in use.............................................................37

The modem does not connect with another

modem ..........................................................37

Occasionally, the modem gives a burst of

errors. ............................................................37

The modem gets random errors in

transmitted data. ...........................................37

After Downloading a file, the File does not

store on your disk drive.................................38

The text on the screen is not legible...............38

When using V.42bis or MNP5, some features

are disabled...................................................38

When connecting to another modem, the

modem reports a higher Connect baud rate

that it is really using ......................................39

COM Port and IRQ Conflicts ..................................39

Windows 95 .....................................................39

Chapter 5 - Service

Limited Warranty ....................................................40

On-line Warranty Registration................................41

Software User License Agreement ........................41

Tech Support ..........................................................43

Recording Modem Information...............................43

Service ....................................................................44

About the Multi-Tech BBS ......................................45

How to Use the Multi-Tech BBS......................45

About CompuServe/Internet...................................46

About the Multi-Tech Fax-Back System .................47

Appendix A - Specifications

Data: ................................................................48

Fax:..................................................................48

Physical: ..........................................................48

Appendix B - Selecting Hardware

Settings

COMx Ports .....................................................49

Interrupt Requests (IRQs) ...............................49

Appendix C - Regulatory Information

FCC Regulatory Statements ..................................51

Consumer Instructions ....................................51

FCC Fax Update .............................................54

Canadian Limitations Notice ..................................54

Index

MT3400ZLX Owner’s Manual

Chapter 1 - Introduction and Description

About This Manual

This manual explains how to install and use your

MT3400ZLX Fax/Modem card. This chapter offers

an overview of the MT3400ZLX. It includes a

product overview, specifications and features ,

systems requirements and ship kit contents.

About This Product

The MT3400ZLX is a multifunction communication

device that lets you perform multiple communication

tasks at the same time:

• transmit and receive data at up to 33,600 bps

(auto-negotiates to the fastest possible speed),

and

• send and receive faxes from computers or fax

machines.

The MT3400ZLX is a credit-card-size Type II

PCMCIA card that complies with the PCMCIA 2.1

and JEIDA 4.1 standards and works with computers

that incorporate a compatible interface.

It is Bell, ITU-T and AT command compatible,

allowing it to be used worldwide with today’s popular

communication software programs. You can send

and receive faxes with any Group 3 fax machine.

Using standard phone lines, the data

communication functions of the MT3400ZLX permits

you access the Internet, transmit E-Mail, send and

receive information and communicate with other

PCs, Bulletin Board Services (BBS) or on-line

computer networks such as CompuServe and

America On line.

1 - Introduction and Description

Specifications

PC Card Interface

PCMCIAType II

Dimensions

3.37” X 2.128” X 0.197”

(85.6 mm X 54 mm X 5 mm)

Weight

1.225 oz. (35 g)

Power

+5V ±5%, @220mA

Power Consumption

Sleep Mode: 400mW (80 mA)

Operating Mode: 750mW (150 mA)

Cable and Connector

one 15-pin detachable connector (to PC card)

and one RJ-11 plug for modem PSTN

connection

Modem Characteristics

V.34bis 33600bps, V.34 28800bps, V.32bis

14400bps

V.42 bis & MNP 2-5 data compression and error

correction

AT command set

ETC (Enhanced Throughput Cellular) protocol

for mobile cellular connections

Fax Group 3, V.17 14400bps and V.29 9600bps

Fax Service Class 1 and Class 2 compliant

MT3400ZLX Owner’s Manual

Features

• Compatible with most notebook, laptop and

portable computers

• Compatible with Card and Socket Services

• Easy to install and use

• Card is hot swappable

• Supports popular Fax/Modem communication

programs

• Multifunction CIS

• Concurrent, Low Power, and Sleep modes

• Auto-Sync protocol support

• POST and Loopback Tests

• Pulse/Tone and Adaptive Dialing

System Requirements

• An IBM compatible PC or notebook computer

with 386SX or faster processor

• At least one type II PCMCIA socket

• PCMCIA release 2.1 compliant Card Services

and Socket Services

• an RJ11 jack for connecting to a phone

receptacle

• Data and/or Fax communications software

Ship Kit Contents

Your MT3400ZLX is shipped from the factory with

the following:

• an MT3400ZLX PCMCIA Fax/Modem Card

• Phone cord with RJ-11 plug

• User’s Manual (this manual)

• Fax/Modem communications software disk

• One .INF file disk for Windows 95 and Windows

NT 4.x.

2 - Installation Quick Start

Chapter 2 - Installation Quick Start

Introduction

This chapter describes how to install your

MT3400ZLX and quick start in Windows 95 and

WindowsNT environment. Proceed to the section

that covers your computer’s operating system.

Safety Warnings

1. Never install telephone wiring during a lightning

storm.

2. Never install telephone jacks in wet locations

unless the jack is specifically designed for wet

locations.

3. This product is to be used with

and

CUL

listed computers.

4. Never touch uninsulated telephone wires or

terminals unless the telephone line has been

disconnected at the network interface.

5. Use caution when installing or modifying

telephone lines.

6. Avoid using a telephone (other than a cordless

type) during an electrical storm. There may be

a remote risk of electrical shock from lightning.

7. Do not use the telephone to report a gas leak in

the vicinity of the leak.

MT3400ZLX Owner’s Manual

Installing The MT3400ZLX Card

1. Insert the MT3400ZLX into the computer’s

PCMCIA slot with the 68-pin connector facing

the PCMCIA slot and the label facing up and

slide the card into the slot.

2. Plug the 15 pin connector with the RJ-11

telephone cable into the 15 pin socket of the PC

card; hardware installation is now complete.

3. Connect the MT3400ZLX to the telephone

system using the RJ-11 (6-pin) plug.

Figure 2-1. PC Card Installation

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