Motorola SURFboard SB5100 User manual

SURFboard Cable Modem

Quick Reference Guide

SURFboard Cable Modem

USB CPE MAC ID:ABDCEF012345

S/N: PPPPMMYJJJSSSSSCAABBCCCC

HFC MAC ID: ABCDEF012345

CUSTOMER S/N:BCDFGHJKLMNP

ETHERNET CABLE

USB

+12VDC

Your computer may vary from illustration

Do not connect both the Ethernet and

USB Cable to your PC. Use one or

the other depending on your

PC Configuration.

SURFboard

CableModem

SURFboard

CableModem

USB Drivers

Installation Assistant

User Guide

Uninstall USB Driver

Contact Information

USB Drivers

Installation Assistant

User Guide

Uninstall USB Driver

Contact Information

USB Drivers

User Guide

Uninstall USB Driver

Contact Information

Installation Assistant

USB Drivers

User Guide

Uninstall USB Driver

Contact Information

Installation Assistant

SB5100 Series SURFboard Cable Modem

Installation CD-ROM

SB5100 Series SURFboard Cable Modem

Installation CD-ROM

MOTOROLAand the Stylized M Logo are registered in the

US Patent & TrademarkOffice. All other product or

service names are the property of their respective owners.

2002© Motorola, Inc.

MOTOROLAand the Stylized M Logo are registered in the

US Patent & TrademarkOffice. All other product or

service names are the property of their respective owners.

2002© Motorola, Inc.

502238-001

Insert the CD-ROM only if you are

going to make a USB connection

or to read the SB5100 User Guide.

Power adapter

may vary from illustration

Ethernet

USB

All manuals and user guides at all-guides.com

all-guides.com

This information is to help you quickly solve a problem. Before calling your service provider, try unplugging

and plugging in the cable modem power cord in the AC wall outlet to restart the cable modem.

Check that the power adapter is plugged in. Power adapter may vary from illustration.

Green POWER light

is OFF

Cannot receive or

send data

Try pressing the Standby button.

If you have cable TV, check that your TV is working and the picture is clear.

If you cannot receive your regular TV channels, your data service will not function.

Try pressing the Standby button if the Standby light is ON.

Check the coaxial cable at the cable modem and wall outlet. Hand-tighten if necessary.

Check that the USB or Ethernet cable is properly connected to the cable modem

and your computer.

Check the IP address by following the steps in “Verifying the IP Address in Windows®95, 98,

or Windows Me®”or “Verifying the IP Address in Windows®2000 or Windows XP™” in the

User Guide (on the CD-ROM). For non Windows users, you must have Adobe Acrobat Reader

installed before opening the User Guide. Call your cable provider if you need an IP address.

Check the lights on the front panel. Note the first light from top to bottom that

is off. This light indicates where the error occurred as described in

“Front-Panel Lights and Error Conditions” in the User Guide (on the CD-ROM).

Standby

501653-001

MGBI

Troubleshooting

SURFboard Cable Modem User Guide

Installation and Configuration Overview

Troubleshooting

Frequently Asked Questions

Before You Begin

Introduction

CableModem

SB5100

SURFboard®

CableModem

The Solution

The Problem

SURFboard Cable Modem

All manuals and user guides at all-guides.com

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