Motorola MG7700 User manual

Quick Start

24x8 Cable

Modem

Plus AC1900

Router

MG7700

Packaged with your MG7700 modem/router

Power Cube Coax Wrench

Ethernet Cable Velcro

Cable

Organizer

Para una Guía de Inicio Rápido en

español, por favor vaya a

www.motorolacable.com/MG7700IR

Let’s get started

If you don’t have cable Internet service, please order that from your

cable service provider.

Now connect your MG7700 as shown on the next panel.

Connecting to a Coax Cable

Soon you’ll need to connect your MG7700 to a “live”

coax cable. Sometimes a cable will already be

available. Sometimes there’s a coax wall jack

available, and you connect to the jack with a coax

cable. Your MG7700 can also share a coax cable

attached to a TV by using a coax splitter.

ON/OFF button

POWER

Connect the supplied

power cube between the

power jack and an

electrical outlet.

ETHERNET (LAN 1-4)

You can connect a

computer, HDTV, game

station, or other

Ethernet-capable device

to any of these 4 LAN

ports.

RESET

WPS button

COAX

Connect a “live” coax

cable to the modem’s

COAX connector as

discussed above.

(Tighten the nut so it’s

finger tight. You may

want to use the supplied

wrench. Make the

connection snug but not

over-tight.)

Prepare to activate

By now you should have:

 Subscribed to cable Internet service.

 Connected your MG7700.

 Powered up your MG7700. To do this, the On/Off button needs to be

On. Wait for the green online connection light to stop flashing and

remain solidly lit. This may take up to 15 minutes.

You should have a recent cable bill handy because it has your

account number and you’ll probably need that.

If you’re asked for information about the MG7700, you can find this on

the label on the bottom of the MG7700.

Activate

For some service providers, you activate by calling them. Many

service providers including Comcast and Cox prefer that you activate

by opening the Web browser of a computer that’s plugged into one of

the MG7700’s Ethernet ports.

If you don’t have a computer, you can use the Web browser of a Wi-

Fi device such as a smartphone or tablet. In that case you’ll need the

unique Wireless Network Name and Password printed on the bottom

of your MG7700. You’ll use these in setting up your wireless device to

connect to the MG7700. Once you’ve connected, you can open the

browser of that wireless device.

For Comcast XFINITY Users Only:

If the activation page does not appear, please go to

www.xfinity.com/internetsetup for more information and to activate

your modem.

Here is a list of phone numbers for some major cable service

providers. (Note that this list is subject to change.)

Comcast 1 (855) 652-3446

Time Warner 1 (855) 704 4503

Bright House 1 (888) 289-8988

Suddenlink 1 (877) 794-2724

Cable One 1 (877) 692 2253

Cox 1 (888) 556-1193

RCN 1 (866) 832-4726

Once your MG7700 is activated either online or by phone,

your service provider will provision your MG7700 service.

Typically this takes less than 5 minutes, but in some cases

this may take 30 minutes or longer to complete.

Try to browse the Web using a device connected via Ethernet or Wi-Fi

to the MG7700. If browsing works, Congratulations! Your MG7700

is working.

If your MG7700 is NOT working, see Troubleshooting Tips below.

Configuration Manager

You may not need to use the Configuration Manager. Here are some

reasons for using the Configuration Manager:

 You want to change the wireless router setup. For instance, maybe

you’re replacing a router and want to use your existing Wireless

Network Name and/or Password instead of the unique ones that come

with the MG7700.

 You want to set up special Internet gaming settings.

 You want to set up parental controls including white lists and/or black

lists for certain users and times.

 You want to get performance information about the MG7700 modem

and/or built-in router. This can be helpful in optimizing wireless

performance.

If you need to access the MG7700 Configuration Manager, open your

Web browser. Type http://192.168.0.1 in the address bar and press

the Enter key.

In the login dialog box, type the following User Name and Password in

lower case, then click OK.

User Name: admin

Password: motorola

The status page will appear. If the Status page doesn’t appear, please

see the Troubleshooting Tips below.

For details about the Configuration Manager, please see

www.motorolacable.com/MG7700manual

Wireless Router

As noted before, the MG7700 has a unique Wireless Network

Name/SSID and Wireless Security Key/Password printed on the

MG7700’s bottom label. If you don’t change these, you should set up

your wireless devices to work with this SSID and security key.

Note that wireless performance depends on a number of factors.

Please keep these things in mind:

 Where possible, put the MG7700 in a central place so that it’s not too

far away from your other wireless devices.

 Try to avoid interference from other wireless devices such as

Bluetooth headsets and stereos, and 2.4 GHz cordless phones and

base stations. Don’t put the MG7700 close to these interfering devices.

 Sometimes it helps to change the MG7700 wireless channel

frequency to reduce interference with neighbors’ wireless networks.

This is discussed in the Troubleshooting section of this Quick Start.

Front Panel Lights

During Power up, the lights will blink for about a minute.

LIGHT COLOR DESCRIPTION

Power

Green

ON: MG7700 power on

OFF: MG7700 power off

Downstream

Green

Blue

Green

Blinking:

Scanning for DS channel

Green ON:

Connected on 1 downstream

channel

Blue Blinking:

Negotiating bonded

channel(s)

†

Blue ON:

Bonded with 2 or more

channels

Upstream

Green

Blue

Green

Blinking:

Ranging in progress

Green ON:

Connected on 1 channel

Blue Blinking:

Negotiating bonded

channel(s)

†

Blue ON:

Bonded with 2 or more

channels

OFF: Upstream not connected

Online

Green

Blinking: Trying to go online

ON: Online

OFF: Offline

2.4 GHz WLAN

Green

Blinking: Data is flowing

ON: WiFi is enabled

OFF: WiFi is not enabled

5 GHz WLAN

Green

Blinking: Data is flowing

ON: WiFi is enabled

OFF: WiFi is not enabled

WPS

Green

Blinking: WPS is in discovery mode

ON: Light will remain solid

after WPS configuration is

successful

†

If a blue light blinks continuously, this indicates partial service (at least one

designated channel has not completed bonding). You should still get high

Internet speeds, but your service provider may want to know so they can

adjust their network.

Troubleshooting Tips

What if I can’t make an Internet connection right after installation?

 First turn your MG7700 off for at least 8 seconds, then on, to see if

that fixes the problem.

 Check the connections you’ve made to your MG7700. Power and

coax connections are required, and up to 4 Ethernet connections are

optional. Are those connections good?

 Check that the MG7700’s power cube is plugged into a live outlet, and

that the Ethernet cable is connected securely to a computer.

 Make sure that your coax cable is live. You can check that by using it

with a TV.

 Check that you provided the correct setup information to your cable

service provider.

 Contact your cable service provider to make sure they’ve turned on

your Internet service.

What if my MG7700 has been working, then stops working?

 First turn your MG7700 off for at least 8 seconds, then on, to see if

that fixes the problem.

 If the MG7700’s lights don’t come on, check that the modem is getting

power from its power cube and that the MG7700’s power button is on.

 Check your MG7700 cables.

 Check with your service provider. Sometimes there’s a service outage

or some other service issue.

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